Elyria Hyundai

Chris was rude, condescending and unprofessional. Upon entering the dealership I specifically told Chris what I was looking for. Then he asked me certain questions that I had already answered when I ente entering the dealership I specifically told Chris what I was looking for. Then he asked me certain questions that I had already answered when I entered the dealership. I asked him if he had paid attention to our original conversation. Then I asked him to get me an "out the door" price on the car. He came back and told me that his manager said that he could not give me a price on the car unless I was serious about buying. I told Chris that this was not the first car I purchased and that his salesman tactics were not appreciate. I told him that if he was not serious about selling me a car to tell me so. Then his manager came out and I asked the manager if he was the one that said I could not get a price unless I was a serious buyer. The manager said he did not say that and Chris looked at the manager and lied, saying "I did not tell the customer that." I asked if they were ready to do business or should I move on. Then the manager tried to ask me if I wanted the best price or the best value. I looked at the manager and told him that I did not appreciate his salesman tactics either. I asked them to stop playing games. The manager told Chris to get me a price. I sat with Chris and he proceeded to ask me the same questions I had answered two other times. At that point I had had enough. I told him that obviously he did not take me seriously and it was time for me to go. What they did not know is that I was ready with a check from my credit union to purchase the car cash on the spot. Way to go guys. I have nothing to hide. My name is John De La Cruz. I want them to know who posted this! More

I bought a used Elantra "as is", and almost as soon as I drove it off the lot, I noticed the "Check Engine" light was on. I set up an appointment for the weekend for them to check it out, and whe soon as I drove it off the lot, I noticed the "Check Engine" light was on. I set up an appointment for the weekend for them to check it out, and when I came in, they told me an exhaust pipe had rusted loose, and it would be $175 to fix. Now, I understand I bought the car "as is", so I can't accuse them of criminal wrongdoing. However, they do allegedly check each car for defects and repair them before selling, and I figure a basically reputable dealer would see this as something they had simply overlooked in their pre-sales check. Apparently that's not Elyria Hyundai's policy. More

We owned a Santa Fe, but it was nearing 60,000 so we decided that it was time to purchase a new vehicle with some additional equipment we had always wanted (Heated Seats, Moon Roof, Navigation). We cho decided that it was time to purchase a new vehicle with some additional equipment we had always wanted (Heated Seats, Moon Roof, Navigation). We chose this dealership since it was convenient for us. We were never pressured, and we were treated very well. Larry Hamblen was our sales person. He took his time with us, and explained any equipment that we were unsure of. Tom Chaplin was the Sales Manager, who assisted us greatly in getting the exact vehicle we wanted with the options that were important to us. Since we purchased a few months back, we have had our Santa Fe in for service. We have always been told what we needed to maintain our vehicle. Greg Debro always quickly assists us with our service needs and advises us of what services are coming up, so that we can budget toward that date and need. Todd Fanta is many times our technician, and he always advises us if he sees anything that does not seem right. We really appreciate this, since we do most of our traveling out of state and longer road trips. We want someone we can depend on to service our SUV so when we leave home, we have no worries. We would highly recommend Elyria Hyundia for a purchase. They listen to your needs and what you want. We were never pushed toward a vehicle or equipment that we did not want. That is important. Many times dealerships try to sell you what they have had on the lot a long time. Not this dealership...they sell you what you want! They were courteous, honest, and attentive to our needs. The Service Dept is excellent! We have our full faith in their services, and they even wash our vehicle free of charge every time we get service done. You just can't get better than that! More

Friday the 13th! This is how it should be; customer service, customer service, customer service!!! All I wanted was to figure out why my car wouldn't start without holding in the start button for 10 s service, customer service, customer service!!! All I wanted was to figure out why my car wouldn't start without holding in the start button for 10 seconds (I thought my key fob battery was dying). They immediately offered to test my two fobs batteries and they were both reading 299 out of 300 (almost new after 15 months of use). As if on queue, another gentleman walked up and said, "I know what's wrong, drive in and we'll run a test to confirm; it'll only take a minute." Once the test was done, he also told me that there were four recalls on my 2011 Hyundai Sonata and if I had about 40 minutes, they'd take care of everything (all under warranty). It's frustrating to have something so new, not work perfectly. I left there feeling like I got something for free; and I should have. Customer Service IS free! fyi: I L-O-V-E my 2011 Sonata Sport w/Nav package, which I leased after my 2007 Ford Edge (loved that too, but wanted to save about $100/month which I am when you include gas savings). More

Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a great deal through this dealership online through http://TrueCar.com. Called the sales person (V Buyers Beware, Beware, Beware!!!!! STAY AWAY Found a great deal through this dealership online through http://TrueCar.com. Called the sales person (Vince) who told me that he could have a car for me the next day. They needed a credit card # for a deposit to hold and get the car. They charged my credit card and the car was not there the next day or the following day. So, I called in and told them that I wanted my money back and was no longer interested in the car. Salesman told me that it was no problem and that they had shredded my credit card information. They never credited my card back. Several weeks later, I get an email from the salesman saying that my car was on the lot and when I called in and disputed, he said, "oh no, you bought the car off of us". "When you gave us the $500 dollar deposit, you paid for the car and that was your down payment". I couldn't believe it, I asked for the sales manager, and he was a complete jerk to me. He basically said, by me giving them my credit card number and the $500 deposit to go find the car, that I was agreeing to buy the car, which is not what I was told by the Internet Sales manger that I talked to on the phone the night I gave them my deposit. When I asked the Sales Manager to put the young lady on the phone who told me that if the car was not there on the lot, that my money would be refunded, he responded by saying, "she no longer works here". The sales manager is Joe and he is a jerk and argued with me for over 15 minutes and ended the call by saying, we held up our end of the deal and got the car here, and you backed out. He also said, "if you want your money back, come buy your car off our lot!!"I responded by saying, I was ready to drive up to your dealership to get my car and it still wasn't there. Two weeks later the car shows up and they call me and say that I paid for it. Needless to say, I called my credit card company and they happily credited my money back and couldn't believe that they did that. Moments after I got off the phone with my credit card company, I received a call from Vince, the original sales person, who says, you should not have asked to talk to the sales manager. We held up our end of the deal and I got you, the car you wanted. He then proceeded to say, that he was working on getting my money back to me. I couldn't believe it!!! Please do not give them your credit card #, go to the lot and see the car yourself before buying, and do your research on the extended warranty they offer. I found only two repair shops 40 miles away from my house that honor the warranty. I don't know how these people sleep at night :( STAY AWAY More

Great experience, I was shopping for a car and found everthing I needed from color to financing. We love the new 2011 Sonata and found it very easy to deal with Elyria Hyundai, we left in the color we w everthing I needed from color to financing. We love the new 2011 Sonata and found it very easy to deal with Elyria Hyundai, we left in the color we wanted not stressed out and really feeling like we made the right decission. More