Emich Chevrolet - Service Center

Sold damaged car- responsibility TBD I was in a not at fault accident that totaled my car. Attorney referred me to Emich. I would have never driven clear out to Lakewood without a referra I was in a not at fault accident that totaled my car. Attorney referred me to Emich. I would have never driven clear out to Lakewood without a referral. The $500 discount helped too. I purchased a used Hyundai, only 3 years old. We'll skip the frustrations I had during that process because the sale all worked out. I noticed right away that my car drove with a little pull but I thought I needed to get used to how it drove. It continued but I remembered that Emich did "an extensive inspection" and the Carfax was clean so I kept thinking it was just me or its windy out or this road is terrible. About two months in I decided I should have it looked at because it seemed to be getting worse. I took my car to have the tires looked at. They said the tires were fine, it looks like an alignment issue. So I took my car to have it aligned where I was told that an alignment wouldn't fix it because there was something else going on. They advised that it seemed to be either a bent trailing arm or sub frame but they didn't have the ability to dig in any more to find out. They also mentioned that there were paints marks on the rear trailing arms, which indicated that someone had already looked at the car and marked it up. They asked if I had hit anything on the rear side of my car. I definitely had not and was surprised to hear that this was missed during the extensive inspection by Emich. They said that the previous owner likely decided to trade in the car before getting the necessary repairs done. I contacted Emich and spoke with an extremely rude service rep. I asked to speak to the service manager, Jason Robinson so I was transferred to voicemail. I wanted a few days but didn't get a call back so I called and left another message. Jason finally called me back and we set up time for me to come in. He told me that they would look at it and that the GM would be made aware of the situation and although Jason wouldn't be there, the GM would. Jason assured me that they would do the right thing and if it was an easy fix we would get it taken care of. I sent him the information from my alignment appointment. I drove almost an hour to get there, was in service for close to 3 hours when I was told that the suspension system had several broken parts. The parts alone, without mark up would be just under $2400!! I asked about the markings that showed that this had been looked at before and what did they say? "There are no markings that we saw". WHAT! Right then I became leary of what would happen going forward. I was told to call Monday and talk to Jason again about everything and how we should proceed because there was no one with that kind of authority there that day. I guess the GM wasn't there after all. I called, left a message of course, waiting 3 days with no call back. So, since the GM was already aware of the situation I asked to speak to him. I won't go into how I finally got a hold of him, just that he called me back a few minutes later. We discussed the situation and I was told that I needed to bring my car in again and he and I would look at it together. I was honest with him and told him that I felt like I couldn't trust them and felt that possibility the technician had removed the markings. I was asked why didn't I bring this up right away instead of waiting over 2 months. And why would his technician remove the markings? So who do I trust? The alignment guy that had nothing to gain by telling me his thoughts and that he saw paint marks or the dealership who would be responsible for a costly repair because they missed the issue during their inspection before they sold the car to me? I have been made to feel more and more like I'm being accused of dishonesty than getting help for a situation that was out of my control. I didn't ask to be that car accident and I sure as xxxx didn't ask to be sold a damaged car. All I'm asking is for Emich to do the right thing and make the repairs so we can all carry on with our business. My appointment is in a couple of days so I'll post another review when this is all over. More

relaxing, comfortable shopping Let me look around.. talk to me...showed me around.... Talked and felt like a person.. not a pay check... In all Mr Laramie was a great sales man.. th Let me look around.. talk to me...showed me around.... Talked and felt like a person.. not a pay check... In all Mr Laramie was a great sales man.. thanks again Matt More

Overcharge for service I took my minivan in a few weeks ago because it wasn't running well. 2 of the 3 issues I had were addressed, however the one issue I had that bothers I took my minivan in a few weeks ago because it wasn't running well. 2 of the 3 issues I had were addressed, however the one issue I had that bothers was the estimate to repair a spark plug. I was told the spark plug was cross-threaded and was the reason for the sporadic chugging my engine was experiencing. I was quoted $278 in labor to install a new threadded insert for the spark plug (my vehicle ran fine for 4 months prior to their s.p. diagnosis.....). I declined their work on this particular problem, returned it to the mechanic who had changed them initially, and it was simply a bad spark plug. We bought a new plug for less than $7.50, and it solved the problem, and he found the threads were in actuality not crossed. I am very disapppinter, this is the second time I've used them, and the second time (they replaced parts of my bumper after an accident and all parts they replaced were installed crookedly) that I am not happy. I will never reccomend this for any reason, they are not honest nor have they done a good job for me. More

fine experience. they did a good job. It was an odd situation at first but ultimately they rectified the matter and made things better basically. And that's about it. they did a good job. It was an odd situation at first but ultimately they rectified the matter and made things better basically. And that's about it. More

Great service -vehicle is in good hands with Steve I am now on my second vehicle that I only have serviced at Emich. I have been using Steve Bossert for about 5 years now and can always rely on him to I am now on my second vehicle that I only have serviced at Emich. I have been using Steve Bossert for about 5 years now and can always rely on him to be fair, upfront, and professional when servicing my truck. I am happy to recommend him and will continue to use him for years to come. More

Brittany is Amazing! Brittany in service has done a phenomenal job helping me get my Corvette Stingray serviced. When I call Emich's service department I ask for Brittany Brittany in service has done a phenomenal job helping me get my Corvette Stingray serviced. When I call Emich's service department I ask for Brittany as she knows who I am and what I need to get done. I had a recall on my vehicle and she ran my VIN # and discovered another minor recall that she added to the service so that they can take care both on the same visit. She helped explain what needs to get done and the amount of time required to get it done. She under promised and over delivered as it took much less than I was expecting. Emich is fantastic and I highly recommend them for a new purchase or for your service needs! GREAT JOB!!! More

Horrible Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich Service lies about service completed on your car done, blames the customer then justifies the BIG lie. Horrible Service to your car purchased at Emich. Don't use the service! More

This is the worst dealership and service department I have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house have ever dealt with, I own a 2002 Cadillac Escalade and the reason why I took it to this dealership was because it's just a few blocks from my house but it's been nothing but headaches, first of all, they misdiagnosed it, they told me what the problem was and it was a very expensive part since my sister works for another dealership she ordered the part for me (which by the way it was very expensive) I brought it to them and they installed it after the fact they came to me and told me that that wasn't the problem that it was something else, I tried returning the part to the original dealer and they did not want to take it back because the part had already been used,so I went back to Emich since they are the ones that told me this was the issue they said they would help me only if I decided to fix the problem with them that they would take the part, after I did not accept to do this the general manager said he was going to try to return the part and give me $800 after I paid $1200.00 for the I was very frustrated so I agreed, after calling him several times he said he just changed his mind and he is giving me only $600, I'm just disgusted with this dealership and would not recommend it at all More

I went to have a diagnostic check on a 1992 Camaro because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in th because the cooling fan was not turning on when the engine was getting hot, but it worked fine when the AC was on. After waiting a couple hours in the waiting room and walking around the lot, my car still was not looked at. At the very beginning I said that I did not want to leave my car over night because I had to go to work in the morning. Since they were taking so long, they offered me a ride home and stated that I would get a call before they closed. Well, they closed at 6 and I never received a call. I called them at 6:30 and nobody was in the service department. My car ended up staying there over night. I know more than the average person (and obviously the people working in the service department) about working on cars. I tried telling Don what the issue was, but he is unwilling to listen and he will talk over you. I changed the temp sensor, fan switch, the connector to the switch and the fan relay. The last thing that could have been the problem was the ecm or wiring, but It is not the wiring because when I ground the wire to the switch, the fan turns on. They did not even check the computer or pull any codes. Well, the $60 diagnostic was a waste of time and money because they told me it was the wiring (which it is not) and the fan switch (which I doubt because there is a brand new one in there). I decided not to have them work on the car because they do not seem like they know anything and I would have probably ended up paying way more than I should have, which I did anyways. They ordered another fan switch and charged me $43 for it. I just got one that is exactly the same from Napa for $12. I was not allowed to return the part for a refund because Don said it was already ordered. Not only that, but they were trying to sell me on a Chevy Cruise. HAHAHA. Are u kidding me? I wasn't there to trade or purchase a new car. Especially a piece of junk Cruise. These people are out of their mind. And even if I did want to trade they would not have given me the actual value of my car. Emich Chevy is scandalous and shady. I would avoid this dealer and their service department at all costs. More

I was having multiple problems with my new 2012 Equinox and Jason Robinson and his team of excellent service technicians were able to fix the issues. I was treated with excellent customer service and prof and Jason Robinson and his team of excellent service technicians were able to fix the issues. I was treated with excellent customer service and professionalism that is hard to find in todays society. I would recommend Emich Chevrolet Service department for any service needs! Thank you Jason and your team, excellent work! More