Emich Volkswagen Boulder

Great Experience from Start to Finish! My recent purchase of a CPO Jetta GLI from Gebhardt VW was a great experience from end to end. On the sales side, I worked with two people -- Kat My recent purchase of a CPO Jetta GLI from Gebhardt VW was a great experience from end to end. On the sales side, I worked with two people -- Kat and Aaron. My main salesperson was Kat; she is super knowledgeable about [all] cars and very easy to work with. No unpleasant back and forth, no acrimony, no endless "let me check with my manager" mischief. Great deal, smooth transaction all the way through. Aaron knows a ton about VWs and walked me step-by-step through the CPO terms and post-sales process. Both are very cool people with excellent energy and really positive outlooks. They were collaborative and synced. VW couldn't ask for better brand ambassadors. The "Interminable Paperwork Chapter" is usually the painful coda in a car-buying transaction, but Rolando (Finance Director) made it quick and easy. He showed me a variety of options for extended coverages and other products, wasn't pushy, and worked with me to tailor a combination that met my needs. Great guy, great product knowledge. While finalizing the purchase, I happened wander by Parts and see a wheel and tire package that looked great, for an excellent deal. It was a late hour, near closing time, but Joe went out of his way to find an appointment for the next day so I could get the new wheels mounted ASAP. When I came in to get them installed in the morning, he came out to greet me, told me they'd looked over the wheels and found a tiny blemish, and then took prompt care of of the situation on the spot. Thanks, Joe, for your honesty, and for going above and beyond. The Service experience itself was also excellent. Maria greeted me when I got there, was really friendly and cheerful, got my paperwork sorted in record time. Tim, the Service Manager, came out to speak with me, answered all of my questions, and took my car back instantly. They kept me updated and were expedient in getting the wheels put on, car detailed, and me out the door. I was really impressed by the customer focus everybody had here -- the kind I'm used to getting from Porsche, Infiniti, or MB shops. Overall, I'd strongly recommend Gebhardt VW; great price, great service, great experience. It's well worth the trip. Thanks, all! More

Pleasant and solid experience! I spent the afternoon at Gebhardt and am the happy new owner of a 2014 Tiguan. The best part was Marcus Manchego; he helped us test drive cars, was in I spent the afternoon at Gebhardt and am the happy new owner of a 2014 Tiguan. The best part was Marcus Manchego; he helped us test drive cars, was informative, and was the most pleasant salesman I've worked with at a dealership. He wasn't pushy and was amicable. Marcus is thoughtful in his approach and I would recommend him to anyone. The only negative part was Rolando Marsh, who is their Finance Director. After a pleasant negotiation and afternoon with Marcus, we landed on a deal I was happy with and felt good about. In the final stages to sign off on paperwork, Rolando was pushy, aggressive, demeaning and took an extended effort to try and upsell us on something we didn't want or need. It was unfortunate and left a bad taste in our mouth. It's worth noting because it's still part of the process and the demeaning attitude was unnecessary. Working with Marcus was the opposite, and I'll look at the positive in this case. Overall, I still enjoyed Gebhardt and am happy with our purchase and great deal. I would recommend them nonetheless. Ask for Marcus, he is great! More

Painless I found a used Prius online for sale at Gebhardt. Rich met my daughter and I outside the dealership and introduced himself to us. He is a friendly, r I found a used Prius online for sale at Gebhardt. Rich met my daughter and I outside the dealership and introduced himself to us. He is a friendly, relaxed, non-pushy car salesman, which seems like an oxymoron, but is still true. The Prius we'd seen online had been sold the day before, but he found us another one with the low mileage and features I wanted. From start to finish buying a car from Rich was as painless as it's ever been. He is funny and reasonable and knowledgeable and professional -- all at the same time. I would definitely buy another car from him! More

Always a fantastic experience This is the third car I've bought from Rich and I'll probably never buy a car anywhere else. Rich is a magician. He makes buying a car such a fun, pai This is the third car I've bought from Rich and I'll probably never buy a car anywhere else. Rich is a magician. He makes buying a car such a fun, painless and quick process. I got an amazing deal at Gebhardt and everyone was so pleasant to work with. These guys really have an amazing handle on the whole customer experience! More

Fantastic! Gebhardt Volkswagen is a great dealership and the service we have received from Rich Moss and all the staff is definitely beyond expectations. Person Gebhardt Volkswagen is a great dealership and the service we have received from Rich Moss and all the staff is definitely beyond expectations. Personal attention, great follow-up, and a warm and genuine caring everywhere. Willing to deal with the smallest request to major concerns More

Great Experience Fast, painless.....this was easy to buy a car. Rich made the process easy. He found a car that I loved and we got me out in no time. Fast, painless.....this was easy to buy a car. Rich made the process easy. He found a car that I loved and we got me out in no time. More

washing the car is a nice touch! Recently took my vw sportwagon TDI in for 60,000 mile service. Unhappy with the lecture about getting all suggested service items...a very long and ex Recently took my vw sportwagon TDI in for 60,000 mile service. Unhappy with the lecture about getting all suggested service items...a very long and expensive list of suggested services, especially with a car that has been found to be an emissions disaster and built on lies and deceit. I feel Greg could have been more apologetic regarding the recent discovery of lies surrounding the TDI emissions. Working for VW in any capacity puts you in the driver's seat for managing customer's frustration especially the lack of apology and communication regarding how this situation will be fixed. I feel VW is not a company that can be trusted and after owning 5 am disappointed to say that this is definitely my last! My biggest complaint with this dealership is why if you have an 8:45 appt. is the car kept at the shop until 3:00 pm? That's pretty ridiculous. On a positive note, Maria Dampier assisted me when picking up the car and was really awesome; friendly, fast, and respectful. More

Who thought buying a car would be, F.U.N? Let me start by first complementing Rich Moss on his professionalism and overall great demeanor! Without Rich the purchase of this vehicle would not h Let me start by first complementing Rich Moss on his professionalism and overall great demeanor! Without Rich the purchase of this vehicle would not have happened. He was personable, friendly and best HONEST which made the car buying experience FUN. Everyone loves buying a new car but the actual process to get there is a daunting task. We never felt pressured to do something we weren't comfortable with and Rich ensured we weren't. I would recommend working with Rich to anyone!!! Gebhardt Volkswagen dealership has professional, knowledgeable and friendly staff. This dealership is not like other, trust me. If you are looking to buy a new or used VW or other make, go to Gebhardt VW. More

Buying a new Tiguan Rich Moss was such a great and trustworthy sales guy. It was my first experience in buying a car and being a young women I was a little scared. This Rich Moss was such a great and trustworthy sales guy. It was my first experience in buying a car and being a young women I was a little scared. This guy made me feel empowered and listened to what I had to say and what I negotiated. He has helped my friends in the past buy cars as well. Highly recommend! More

Rich Moss and Terrific Gebhardt Team Rich Moss did a terrific job! I recommend him to anyone going to Gebhardt VW. I have only dealt with Gehhardt since--yes--1996. I think you can't f Rich Moss did a terrific job! I recommend him to anyone going to Gebhardt VW. I have only dealt with Gehhardt since--yes--1996. I think you can't find a better dealer with a better staff--and that means especially a fellow named Rich Moss. More