
Emmons Autoplex
Webster, TX
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Purchased truck Jan 2025 the first 2 days of having truck (used) experience mechanical issues contact Kevin (sales guy) took it back 2 weeks later another mechanical issue, truck locked up and didn't want to (used) experience mechanical issues contact Kevin (sales guy) took it back 2 weeks later another mechanical issue, truck locked up and didn't want to start i was told it was an alarm system issue a month later another mechanical issue, turbo on truck went out causing truck to experience low low motor power called AutoPlex I was told I would have to pay out of pocket to fix issue. I ended up taking truck to a buddy of mine at this point I've had truck 1 month 2 weeks so far, i decided to stop using truck so far I have only driven truck for 3k miles since I bought truck another mechanical problem this time its oil coolant cost to fix 3,700 so far I have spent almost 14k in repairs. I WOULD NOT RECOMMEND ANYONE TO AUTOPLEX IN WEBSTER TX... I was told they do a deep inspection on truck before selling apparently they DONT.. Very Disappointed in AUTOPLEX More
The no haggle price is a misnomer. You will find in the "Dealer Notes" buried in the middle of the fine print that they add on almost $1,000 for anti-theft etching and Dealer Services. You will find in the "Dealer Notes" buried in the middle of the fine print that they add on almost $1,000 for anti-theft etching and Dealer Services. They then tell you that every dealer does it and try to make you feel stupid for not wanting to pay it. Having been in sales, I know that these feels are just extra profit for the dealership. When I suggested they just add those "fees" to the price, the sales person said then no one would come in. It's classic bait and switch, but they have taught everyone to spout the "it's on the Web site" when pressed about it. I'm very disappointed that Emmons is just another stereotypical used car lot. Their "No Haggle" pricing is a misnomer. If you are ok with paying extra non-value-added fees, then good on ya, but as for me, I'll skip Emmons. More
I was very pleased with the purchase of my vehicle and the service that I received from Kevin. He was very helpful and informative. the service that I received from Kevin. He was very helpful and informative. More
This was the best car buying experience. There is no pressure to buy and every person I spoke to was extremely helpful. I will definitely buy from Emmons again! There is no pressure to buy and every person I spoke to was extremely helpful. I will definitely buy from Emmons again! More
Business must be so good for this dealership that not just one, but two different salesmen (Eduardo and George M.) wouldn't bother to return my calls even though I was ready to buy a car for my daughter just one, but two different salesmen (Eduardo and George M.) wouldn't bother to return my calls even though I was ready to buy a car for my daughter on the spot, and in cash. Sad for the business. So now working with another dealership in the Webster, Texas area who are actually responsive and working with me to buy a car from them. More
Best used car buying experience- hands down. Kevin knew where the inventory was without prolonged hunting times. Vehicles were clean and detailed. CARFAX reports available. Highly recommend. Kevin knew where the inventory was without prolonged hunting times. Vehicles were clean and detailed. CARFAX reports available. Highly recommend. Will definitely buy from Kevin at Emmons again. More
We had a wonderful experience at Emmons. Bonnie was our salesperson and she was amazing. Thank you Bonnie for a smooth and easy experience getting into our dream truck. Sincerely, Juan and Bonnie was our salesperson and she was amazing. Thank you Bonnie for a smooth and easy experience getting into our dream truck. Sincerely, Juan and Chyrl Gonzalez More