Emmons Autoplex

⚠️⚠️⚠️ Buyer Beware ⚠️⚠️⚠️ My husband and I have been searching for our next vehicle, and a few days ago we found a Jeep we liked at Emmons Autoplex in Webster, Texas. The advertised price was over $3 searching for our next vehicle, and a few days ago we found a Jeep we liked at Emmons Autoplex in Webster, Texas. The advertised price was over $37,000, but there were several additional charges, including: * Document fee * Dealer Services Fee: $498 * Anti-Theft Fee: $497 * An open manufacturer safety recall Since we live in another state, we wanted to clarify these charges before making the trip to the dealership. On August 3, my husband spoke with salesperson Jose Mata. During the conversation, he stated that the $497 anti-theft fee was mandatory and non-negotiable for every customer. He explained that it included theft protection of up to $5,000, but “up to $5,000” does not necessarily mean a $5,000 payout if your vehicle is stolen. When I later spoke with Jose, I asked what the $498 Dealer Services Fee covered. He told me it was for “everything the car needs before we sell it—repairs, nitrogen, etc.” In my opinion, preparing a vehicle for sale should already be reflected in the vehicle’s asking price, making this additional fee difficult to justify. I also asked about the open manufacturer safety recall (Recall #21D – 2021–2025 JL/JT Electric Hydraulic Power Steering), which was listed on June 11, 2026. Jose told me the dealership was not required to repair it because it was a manufacturer recall. As a buyer, I found it concerning that the vehicle still had an open safety recall. Finally, I requested an out-the-door price. Jose said he would send it within five minutes. More than 24 hours later, I had still received nothing. I also reached out to the dealership’s customer service department and never received a response. After experiencing the lack of communication, the mandatory add-on fees, and the unanswered questions, my husband and I decided there were simply too many 🚩🚩🚩 and chose not to purchase the Jeep. This was our personal experience, and I hope it helps other buyers ask questions, review every fee carefully, and get everything in writing before making a long trip to a dealership. More

This is probably the worst experience I have ever had in attempting to purchase a car. I attempted to negotiate a purchase remotely. I have never dealt with a more rude salesman who talked down to me in attempting to purchase a car. I attempted to negotiate a purchase remotely. I have never dealt with a more rude salesman who talked down to me as if I was a child. My reaction was defensive obviously, no one likes to be spoken down to. However, I really liked the car and thought hey I'll just call and get another sales person no problem. WRONG, I was told I couldn't purchase a car, so the sales manager took the side of the rude and offensive salesman and simply refused to do business with me. My mind is literally blown with this level of behavior and even doubling down on poor service. I want this matter escalated to ownership level or general counsel. To refuse to do business with someone after treating them poorly is absolutely something that must be addressed. More

Top of the line dealership! Very helpful salespersons! Definitely top of the line inventory starting from a low budget vehicle all the way up to an unlimited budget vehicle. Very helpful salespersons! Definitely top of the line inventory starting from a low budget vehicle all the way up to an unlimited budget vehicle. All vehicles no matter the price is very clean and well maintained. Also me and my wife had very polite and helpful sales lady named Celae! Would highly recommend her if you happen to end up at Emmons for your next vehicle. Definitely will be back at Emmons for my next vehicle! More

Very helpful. Great communication. Got there at 10 am and left with a new car at 2 pm Great communication. Got there at 10 am and left with a new car at 2 pm More

Excellent service beautiful vehicle. Will buy again and appreciate how quickly everything was done. Delivering was great Will buy again and appreciate how quickly everything was done. Delivering was great More

Very easy buying process. Test drove jeep wrangler after talking to sells man and within an hour had the deal locked in. Test drove jeep wrangler after talking to sells man and within an hour had the deal locked in. More

Scott was very polite and helpful! Great car buying experience and would highly recommend him as your salesman! Great car buying experience and would highly recommend him as your salesman! More

Eduardo Ramirez was my sellsman he’s the best . I really appreciate his help he was so helpful I really appreciate his help he was so helpful More

Check out this beautiful Ford I just picked up from Emmons Autoplex in Texas!! I’m from Illinois and George was my salesman from start to finish. Before I made the trip from Illinois to Texas, George a Emmons Autoplex in Texas!! I’m from Illinois and George was my salesman from start to finish. Before I made the trip from Illinois to Texas, George answered all my questions and concerns. He sent multiple videos to ensure me the truck was exactly as described by himself and the Emmons website. When I flew to Texas to pick up the truck it was exactly as I expected, nearly perfect!! While making the purchase Fredrick, who is the VP of Sales, spent a lot of time with me discussing facts and details about the truck. He knew I was an enthusiast and spent extra time making sure the truck was exactly what I wanted. After the sale was final, George introduced me to DeAnn the service manager. I had very specific questions about the service her department did to get the truck prepared for me. She was able to answer all my questions and give me the proper paperwork for the work completed. Overall, this buying experience has been the BEST!! As mentioned above, I flew from Illinois to Texas to buy the truck. Then I drove the truck home from Texas. Just over 1000, mechanically perfect, miles. Thank you Emmons Autoplex 🙏 ✌️ More

We had Michael B help us at Emmons to purchase our new vehicle. He was amazing! Very helpful and quick! If we need a vehicle again, we know where to go 🙂 vehicle. He was amazing! Very helpful and quick! If we need a vehicle again, we know where to go 🙂 More