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Empire Buick GMC of Long Island City
Woodside, NY
1,017 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,017 reviews
July 10, 2017
Terrible service center First I got loaner car with no registration sticker and no licence plates and was pulled over by the police while driving back to dealership. Then I n First I got loaner car with no registration sticker and no licence plates and was pulled over by the police while driving back to dealership. Then I notices a long scratch on the driver side doors of my escalade and was told by Sally, mechanic and the service manager that the scratch was there before they serviced the vehicle which is not true. The overall attitude of the staff was really bad,not only they made me wait 3 hours before finally providing me with loaner car but also scratched my vehicle and then implied I was lying to them about damage. The sale team is very professional but the service department is one of the worse I've ever experienced. More
by Sebastian17
Employees Worked With
Sally , Cherise Dawkins
Helpful July 03, 2017
Excellent Dealership I came in looking for a new lease and was helped out by Luis Rodriguez whom was very helpful and got me the type of deal and car I was looking for. He I came in looking for a new lease and was helped out by Luis Rodriguez whom was very helpful and got me the type of deal and car I was looking for. He took his time, provided all the options that I had available. I will definitely be back to do more business with Mr. Rodriguez and this dealership/ More
by Spatino
Employees Worked With
Luis Rodriguez
July 02, 2017
Fair and Quick The salesman I had the pleasure of meeting is Josue (also goes by the name Joshua(. He was professional, courteous, and helpful. He answered all quest The salesman I had the pleasure of meeting is Josue (also goes by the name Joshua(. He was professional, courteous, and helpful. He answered all questions I had very explicitly, and we ended up working out a great deal for the car I leased. I really enjoyed the experience, and I would easily go back to City Cadillac Buick GMC to lease/purchase my next car. More
by yellowstar
Employees Worked With
Joshua Vargas
June 29, 2017
Josue Vargas is a great help when looking for a great car We came to City Cadillac looking to get a new car to replace our beloved CTS (2007). We were introduced to Josue and we are very fortunate for it. He We came to City Cadillac looking to get a new car to replace our beloved CTS (2007). We were introduced to Josue and we are very fortunate for it. He was patient, knowledge & thorough. He took the time to show us cars and test drive them as well but the best, aside from being affable, he gave tutorial on all the different highlights as well as the standard functions. I hope you have the opportunity to work with Josh when getting your new car, he is a pleasure and, in plain speak, a good man who will do his best to help you. He doesn't see you as money but a person. Thanks for the time. More
by Childermas012476
Employees Worked With
Joshua Vargas
June 28, 2017
A great car place. Mr. Dan keys was a great sales representative. He took car of my needs when buying my car. I'll be seeing you in 5 years again Thanks. Mr. Dan keys was a great sales representative. He took car of my needs when buying my car. I'll be seeing you in 5 years again Thanks. More
by gregory hill
Employees Worked With
Dan Keys, Dan Keys
June 25, 2017
Like a serendipity! Mino Park was a real professional done his best every moment. Deposit already Honda my first visit but explain very well about Buick Invision. Very he Mino Park was a real professional done his best every moment. Deposit already Honda my first visit but explain very well about Buick Invision. Very helpful to my budget and favorite. Even got free oil change card and nice present from CA today. Hopefully my great partner of next vehicle with Mino Park again. It's like a serendipity! More
by Simon
Employees Worked With
mino Park
June 24, 2017
Best deal you'll ever get from any car dealer. I've been looking for a used GMC ACARDIA for a while.Been to few used car dealers,none of them come close to what this car dealer offer and the condit I've been looking for a used GMC ACARDIA for a while.Been to few used car dealers,none of them come close to what this car dealer offer and the condition are great even though it's a 2015 model.The Sales person Mr.Park really take good care of us and the Manager are so friendly and helpfull.I would definitely recommend this place if anyone are looking for a used or new car. More
by JD5512
Employees Worked With
mino Park
June 23, 2017
Pleased It was a great experience. Felt like I really mattered. Definitely will always come to city Cadillac and make all of my purchases here with Dan keys. It was a great experience. Felt like I really mattered. Definitely will always come to city Cadillac and make all of my purchases here with Dan keys. More
by Jaicool65
Employees Worked With
Dan Keys, Dan Keys
June 20, 2017
Fantastic dealership! I cannot say enough great things about City Cadillac!! I have leased and bought 4 cars from them and each time the experience has been wonderful. The I cannot say enough great things about City Cadillac!! I have leased and bought 4 cars from them and each time the experience has been wonderful. The salesmen, the managers and the entire staff treat everyone like VIPS! More
by Nancij
Employees Worked With
John Randazzo, Vinny Alfisi, Sam Fox, Dan Keys, Marc Hoyoun
June 19, 2017
Customer service was great! Dan was awesome. Very friendly, personalible and not a pushy salesman at all. He let us make our decisions on what we wanted and didn't rush us. He wa Dan was awesome. Very friendly, personalible and not a pushy salesman at all. He let us make our decisions on what we wanted and didn't rush us. He was very patient and showed us how to use everything in the car. More
by AnnaOD50
Employees Worked With
Dan Cunningham
