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Empire Buick GMC of White Plains

White Plains, NY

Overview
Employees
Reviews
4.5
625 Reviews
Finding a dealership that caters to both sales and services can be challenging. At Empire Buick GMC of White Plains, we simplify the process by offering a one-stop solution. Our experts are ready to assist you with servicing or repairing your Buick and GMC vehicle. You can even get a fast quote online. Explore our WHITE PLAINS Buick and GMC website today to discover what you need!
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358 Central Avenue

White Plains, NY

10606

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Showing 625 reviews

January 09, 2025

I wish there were no stars. This has been a truly terrible experience and I would never buy a car from this dealership again. Everyone there lies through their teeth and points More

by OFFICE22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drake Taveras, Zeeshan Majid
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Jan 09, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are sorry to hear of your negative experience with our sales department and we would like the opportunity to speak with you about your review. Please contact our General Manager, Dennis Acosta, at (914) 368-2108 or at dacosta@eagny.com at your earliest convenience.

January 05, 2025

Everyone was helpful and I was very pleased with the service. I was very comfortable while waiting for my car. More

by MARABLEE1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts met your satisfaction! We are thrilled to know that they were helpful and you were very comfortable. We wish you safe travels until we meet again!

January 05, 2025

When I get there for my appointment, they told me that everyone was at lunch and that I had to wait more than two hours. Why do they make appointments during lunch hours? And for an oil change, I waited m More

by sergiodsusano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Castro
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Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for rating our dealership. We are sorry to hear of your negative experience and for the wait time that occurred throughout your service visit. If you would like to discuss your concerns further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you!

January 04, 2025

The sales experience was caring and efficient. I am pleased with the result. Looking forward to future business with Empire Buick. More

by Coylelifecoaching
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your kind review! We are so glad that our team provided you with quality and efficient service. We are discouraged to see your low star rating, and we would like the opportunity to learn more about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com.

January 04, 2025

They treat you well before you buy car. After, to get Car serviced, it’s a nightmare. I had a recall on my GMC , brought it back 2 times and after they have the car all day, it’s not fixe More

by CONCERTO711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know the names
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Jan 08, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your review. Your safety and satisfaction are our top priorities and we are discouraged to hear of your negative experience with our Service Department. We would like the opportunity to speak with you about your concerns. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience.

January 02, 2025

Stop by the dealership to "glance" at new cars; I ended up leasing a new Buick and took delivery that day ! More

by TJB.TJB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Silva
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this positive review! We are happy to know that our team delivered your new vehicle that same day. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new Buick- behalf of the entire Empire Buick GMC of White Plains team!

January 02, 2025

Very good service and great customer cooperation. They say what they mean and follow through. More

by RKRAUSE514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Jan 07, 2025 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team said what they mean and followed through. We hope to serve you again in the future when the time comes.

January 01, 2025

Great experience quick and easy to deal with. David helped me every step of the way More

by ryan_mccormack1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Ryan, We are grateful for you leaving David this flawless review! We are pleased to know that he helped you every step of the way and was easy to deal with. We hope to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Empire Buick GMC of White Plains team!

January 01, 2025

Great salesman, Robert Acerbo, did everything to help us with our selection and purchase of the Envision. He was attentive to all our questions and needs. Excellent to deal with, very personable. Pricing More

by rzandoli
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Providing first class service is so important to us here at Empire Buick GMC of White Plains and we are glad that Robert's efforts met your satisfaction! We are thrilled to know that he was excellent to deal with and very personable. Congratulations on your new Buick Envision- behalf of the entire team!

December 31, 2024

Lydia was great to deal with (as usual). Car was ready as promised and Lydia kept me up to date. More

by BRUML501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jan 07, 2025 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this fantastic review! We are happy to know that she kept you up to date, your car was ready when promised and she was great to deal with as usual. We look forward to serving you again in the future when the time comes.

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