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Empire Buick GMC of White Plains

White Plains, NY

4.9
246 Reviews

358 Central Avenue

White Plains, NY

10606

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246 Reviews of Empire Buick GMC of White Plains

April 11, 2024

Lydia Gutierrez was very helpful and efficient with doing her job. We have using this dealership for many years and have been very satisfied with their service. More

by pmtddm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Apr 11, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving Lydia this exceptional review! We are thrilled to hear that Lydia took excellent care of you and could provide you with thorough and efficient service. We are pleased to know that she was very helpful. Please drive safely and do not hesitate to let us know how we may be of further service to you.

April 10, 2024

Empire Buick gmc at white plains is the best dealer to come to lease/buy a car . finance manager and Robert were very nice and helpful throughout the process. More

by Nitaah2193
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo, Robert Horton
Apr 10, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are so glad that Robert was both kind and helpful and we are honored to know how confident you are in our efforts. We hope for an opportunity to work with you again! Wishing you the safest of travels- on behalf of the entire team!

April 04, 2024

We had a great experience purchasing our new car at Empire Buick GMC of White Plains with salesperson, Austin Ward. He was polite, calm, and knowledgeable. We highly recommend him. More

by KFM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Ward
Apr 05, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Austin this wonderful review! We are so honored to know how confident you are in his efforts. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new car- on behalf of the entire team!

March 24, 2024

I just had the experience of purchasing a GMC Denali from Empire Buick GMC of White Plains.. I had the pleasure of dealing with Mr Austin Ward of Empire Buick and the experience was nothing short of professi More

by trevorsconstruction
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Ward, Jessica Tresselt, Bill Kendall, David Silva, Robert Horton
Mar 25, 2024 -

Empire Buick GMC of White Plains responded

Congratulations on your new GMC Denali! Providing a seamless, 5-star experience is always our goal, and we are glad that Austin's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Thank you and safe travels!

February 14, 2024

Professional, hospitable excellent. Everything about GMC in White Plains this excellent their service manager Lydia. My sales rep Robert Acerbo. Both aretrue professionals Both are ver More

by Dansley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia service
Feb 14, 2024 -

Empire Buick GMC of White Plains responded

Dansley, Providing quality and efficient service is so important to us here at Empire Buick GMC of White Plains and we are glad that Lydia's and Robert's efforts could meet your satisfaction! We are thrilled to know that they were professional and very nice. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

January 23, 2024

Lydia Gutierrez is the best customer service representative in the land of automobiles. Her great knowledge of what a car requirements and needs are - helped us to determine what action was requ More

by fwforrest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jan 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this amazing review! She will be honored to hear of your very kind words and to know how confident you are in her efforts. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if there is ever anything more that she and the team may help you with.

January 17, 2024

I recently renewed my 3rd consecutive lease at white plains GMC. I had the pleasure of dealing with Austin Ward as my sales consultant. He was very helpful, knowledgeable, and patient. Would recommend. More

by MarkV
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Ward, Robert Horton
Jan 18, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Austin this excellent review! Your continued trust and loyalty means a lot to us, and we hope to continue serving you for many more years to come.

January 16, 2024

The service representative Lydia Gutierrez was excellent - 100% - However I think the service was overpriced - and particularly the parts costs involved - something that could make me consider going somew More

by Hershmanlawfirm
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jan 18, 2024 -

Empire Buick GMC of White Plains responded

We appreciate your feedback and thank you for acknowledging the excellent service provided by Lydia Gutierrez. Your concerns about the pricing, especially the parts costs, are important to us. We understand the impact pricing has on our customers' satisfaction, and we apologize for any inconvenience you may have experienced. Thank you for choosing our services, and we look forward to the opportunity to better serve you in the future.

January 15, 2024

Robert Acerbo is great sales person. He did not pressure me into anything I didn’t like. I asked him to look into vehicles that where part of the Empire Auto group site and he did his More

by johnm.henderson85
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo, Bill Kendall, Robert Horton
Jan 16, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! Our guests' satisfaction is our utmost priority, and we are glad that Robert provided you with a smooth and informative experience. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if there is ever anything more that we may help you with.

December 15, 2023

I delt with Lydia Gutierrez, she was very knowledgeable and helpful, she is definitely an asset to this company. I am not just saying that, I’ve dealt with many service writers and other dealerships, and More

by nicmar562
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott McCaffrey, Jessica Tresselt, Ryan Nimmo, Robert Horton
Dec 15, 2023 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave Lydia this excellent review! We are so glad that she took great care of you. She definitely is an asset to our team, and she will be honored to hear of your very kind words. We hope that you continue to choose us for all of your future automotive needs!

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