Empire Buick GMC of White Plains

This dealership lies to customers DO NOT GO TO THIS DEALERSHIP TO BUY A CAR OR REPAIR ONE! I recently brought my car to the dealer to to have it repaired! They told me I needed a radia DO NOT GO TO THIS DEALERSHIP TO BUY A CAR OR REPAIR ONE! I recently brought my car to the dealer to to have it repaired! They told me I needed a radiator. This work cost me $1000 ($600 was labor)! They also said my transmission fluid was empty and they had to fill it. When I got my car back it did not feel completely fixed. About a month later when I brought it in for an oil change I asked them to check the transmission fluid and the work they did again. After that they told me that I needed transmission flush! I didn’t understand how if they were the last ones who touched it and they said they filled it. Later I find out they should have performed the flush when they did the radiator work and put in the fluid! The two service advisors who helped me both had diffident stories and lied to me! It took me almost a week to get a manager on the phone. I was emailing and leaving phone messages to no avail. Finally after arguing with the manager he agrees to do the flush but tells me I have to wait 5 days until he will be back in the office! Terrible service and awareness of customer needs. The day before I go to bring my car in for the flush the transmission no longer works. When I go to check the fluid they did not even fasten the cap and I’m sure all my fluid either leaked out and or got even dirtier! The end result is that this dealership is filled with employees and managers who lie to customers, tell them they need work done that they don’t, perform the lowest quality of work, and then cheat people out of their money! They don’t want to take responsibility for any of their action and I feel like they are just a bunch of thieves. The people at this dealership are the worst kind of people and I hope that they don’t continue to treat people as they have me and steal, and lie to customers. It’s really a shame that they can get away with this. I am now bringing my case to small claims court to plead my case as well. Do not bring your car their for repairs or they will ruin it with careless work. And if you buy a car from them they will get you at the end. I dealt with Bill Shwank (manger), Diego Montesdeoca (service advisor), Benny Sosa (service advisor), and Nelson Badillo (sales manager). All of these individuals treated me like trash, lied to my face, and refused to help me with the situation they put me in! Please protect yourself and don’t let them do this to you or anyone you know! More

Rude, terrible experience We have a leased vehicle which is less than a year old and when we informed WPBGMC that we had a problem, we found them to be unhelpful and rude (some We have a leased vehicle which is less than a year old and when we informed WPBGMC that we had a problem, we found them to be unhelpful and rude (someone hung up on my wife), They didn't adequately fix the problem (an overwhelming odor of gasoline) the FIRST time we brought it in and when we suggested a fix (a new AC filter), we were told no. Only after getting the manager involved (who subsequently left the dealership) and having to call and complain multiple times did they finally address the issue. Customer service was non existent. We were completely ignored on multiple occasions (e.g. I asked at least three times if they could also inspect the car while it was in the shop and they never did that). Our car was there for about a month. GMC's attempt to say 'I'm sorry' was a $100 service voucher! Why would I ever go back to them for service or to lease a car!? We were amazed at how terrible the experience was. More

Worst expirience This is the worst dealer to buy. After theu get your money they wont return calls for any isues you might have. Ive been trying to get money back fro This is the worst dealer to buy. After theu get your money they wont return calls for any isues you might have. Ive been trying to get money back from a warranty for the past 2 months and sent them all the documentation and there is always an issue. Will never buy another car from them! More