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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
293 Reviews

293 Reviews of Empire Buick GMC of White Plains - Service Center

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July 24, 2025

Easy in and out Always professional and informative. Comfortable waiting area. Easy in and out. More

by HYPNOAMY
Recommend Dealer
Yes
Employees Worked With
The woman - did not get her name
Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 24, 2025

Ms Lydia Gutierrez is top of the line always professional and efficient over the years I have coming there More

by Margaretjeffers54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Margaret, Thank you for sharing this kind review with us. We appreciate your loyalty. Lydia will be thrilled to hear of your satisfaction. We look forward to the opportunity to continue serving your vehicle needs!

July 24, 2025

White Plains, Buick dealership always in their service does the best that they can, although they are always extremely busy, which shows that they are in demand but yet they do the best they can to get yo More

by NONE25
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lidea & tom in service top notch. 4star
Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are delighted to hear that we were able to help make your vehicle inspection and repair trouble-free. We strive to offer our customers exceptional service both before and after the sale. If we can assist you in any way in the future, please do not hesitate to contact us. We would be happy to help!

July 23, 2025

Lidia is the only constant at the counter. When other people are at the counter an oil change becomes a blown head gasket More

by MARYM1068
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Acosta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Mary, Thank you for sharing your positive experience with Lidia! We look forward to seeing you the next time your car needs service.

July 23, 2025

The only reason I use this dealership is because of Lydia from service and my salesman Robert A. Very knowledgeable and caring More

by MCASH131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia from service
Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for spreading the word about the great service you received at- Empire Buick GMC of White Plains. Lydia and Robert are great assets to our team and will be happy to hear about your positive experience.

July 12, 2025

I have been a customer since 2002 and would not go anywhere else, primarily because of Ms. Lydia who has been with Buick since I have purchased my first car. More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms Lydia and Matthew
Jul 14, 2025 -

Empire Buick GMC of White Plains responded

DJ, Thank you for your loyalty to- Empire Buick GMC of White Plains over the years. We are delighted to hear that the best service you have experienced has been by Lydia! Please let us know when it is time for your next Buick service. We would be happy to help!

July 10, 2025

AIthough I just went in for NYS Inspection my Service Consultant Lydia was attentive as she has always been to my needs. In my past service visits, Lydia has been extremely helpful & especially when an u More

by VLMELROSE812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that Lydia has been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.

July 05, 2025

No complaints I can't think of anything else No complaints, I can't think of anything else More

by GOLDIE6
Recommend Dealer
Yes
Employees Worked With
It's whom, not who. Lydia Gutierrez
Jul 07, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

June 25, 2025

Staff is very helpful and works in a timely manner. Facility is also very clean More

by michaelrosario312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Jun 25, 2025 -

Empire Buick GMC of White Plains responded

Michael, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 22, 2025

Over all, it was a good experience. However, I would like more personalized assistance. I am not particularly interested in having my car services and prices quoted via a digital format More

by cars14
Recommend Dealer
Yes
Employees Worked With
Devonte
Jun 23, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your experience with us. We strive to serve each customer with top-notch customer service and our team will be thrilled to hear you were so pleased that they were able to answer all you questions and concerns. Please let us know if there is anything else we can do to assist you, we would love to help.

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