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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
284 Reviews

284 Reviews of Empire Buick GMC of White Plains - Service Center

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June 22, 2025

Over all, it was a good experience. However, I would like more personalized assistance. I am not particularly interested in having my car services and prices quoted via a digital format More

by cars14
Recommend Dealer
Yes
Employees Worked With
Devonte
Jun 23, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your experience with us. We strive to serve each customer with top-notch customer service and our team will be thrilled to hear you were so pleased that they were able to answer all you questions and concerns. Please let us know if there is anything else we can do to assist you, we would love to help.

June 19, 2025

They were professional and timely. They communicated and were honest and helpful. I will be going back More

by jmayorga111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 17, 2025

Everyone was very accommodating. They were friendly and very helpful. Everytime I come my experience is sesmless. More

by nufsaid05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gentleman at Service desk
Jun 17, 2025 -

Empire Buick GMC of White Plains responded

Nufsaid, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

June 16, 2025

I was very disappointed when I went for my scheduled oil change as I had the plan that paid for it for a year when I purchased the Kia Rio from your dealership. The service advisor had ample time to tell me More

by mariela130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devonte Nairne
Jun 18, 2025 -

Empire Buick GMC of White Plains responded

Mariela, Thank you for your feedback! We're sorry that your upset with your experience you had with us. We would welcome the opportunity to speak with to you to see how we can help. Please contact Robert Teunisen at (914) 368-2108 or Email: rteunisen@eagny.com.

June 08, 2025

I had a tire issue after taking out the extended warranty my local dealership would not honor it I drove the hour and a half to Empire and they not only honored it but they went up off and Beyond More

by Lsbriotti
Workmanship
Recommend Dealer
Yes
Employees Worked With
Willie Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Off the top of my head I cannot remember my salesman name but he was in the used car Department
Jun 09, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient tire repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call.

June 07, 2025

Purchased a new vehicle. Entire transaction was smooth and easy from start to finish. No hidden fees and James (salesman) was a pleasure to deal with. More

by bbroderick2
Recommend Dealer
Yes
Employees Worked With
James Riccardi
Jun 09, 2025 -

Empire Buick GMC of White Plains responded

Brod, Congratulations on your vehicle and thank you for sharing this great review with us. James will be grateful for your kind words and happy he could help. When the time comes for service, give our service team a call. You will not be disappointed!

May 29, 2025

I had a pleasant experience with Empire White Plains GMC/Buick dealership. Devonte (service) was very helpful and had me in and out of service in no time. I highly recommend this dealership if looking More

by HJACKCSW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert and Devonte service department
May 29, 2025 -

Empire Buick GMC of White Plains responded

Jack, Thank you for sharing your experience with us. We are grateful to hear that your service experience with Devonte was so exceptional from the start to end. Congratulations on your new vehicle and thank you for your recommendation. We look forward to the next opportunity to serve your auto needs again.

May 26, 2025

Buen servicio, excelente atención. Rey,y Willy me dieron muy buena atencion,les agradezco mucho More

by LENYS157
Recommend Dealer
Yes
Employees Worked With
Rey y Willy muy buenos vendedores
May 27, 2025 -

Empire Buick GMC of White Plains responded

Lenys, Gracias por su reseña y comentarios. Nos honra saber que Rey y Willy le brindaron un servicio al cliente excepcional de principio a fin. Esperamos poder atenderle nuevamente con sus necesidades vehiculares.

May 23, 2025

I took my car to the GMC service center because it wouldn’t start. They charged the battery and told me everything was fine. However, the same issue happened again the very next day. I brought the car More

by Yurii Mokretskyi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Silva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Blackman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
1.0
This rating includes all reviews, with more weight given to recent reviews.
RJ Arditti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennie Miele-Hall
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jovani Haskins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Levy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tomas’s
May 21, 2025

Thanks WP Empire Buick Service for taking care of my Buick when needed. Shout out to Lydia Gutierrez for her support! Regina Burke More

by DEBURGO2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez, Service
May 22, 2025 -

Empire Buick GMC of White Plains responded

Deburgo, Thank you for sharing your experience with us. We are thrilled to hear that Lydia provided you with convenient and efficient services throughout your visit. We look forward to the next opportunity to serve your needs again.

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