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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
302 Reviews
Call Service Center (914) 368-2108

302 Reviews of Empire Buick GMC of White Plains - Service Center

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August 25, 2025

Lydia Gutierrez gave me good information about my car's needs and kept me updated as the work was performed. I thought there might have been a leak from the water pump but she checked and was just water dr More

by kbs230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Lydia Gutierrez
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Aug 26, 2025 -

Empire Buick GMC of White Plains responded

We thank you for leaving Lydia this positive review! Your safety and satisfaction are of the utmost importance to us so it brings us joy to hear that Lydia was transparent during your service- hopefully giving you peace of mind that we have your best interest in mind. Please visit us again the next time you are in need of automotive care, it would be our pleasure to assist you again.

August 23, 2025

Easy to schedule. Service is on time and completed within time frame specified. Run some nice specials. Be sure to sign up for those. More

by WPABONEVANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Aug 23, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are happy to hear that your vehicle was back on the road so quickly. We look forward to seeing you again when your vehicle is ready for its next service.

August 22, 2025

They were very helpful, courteous, experienced, and knowledgeable with helping me on the repairs. Thank More

by rdbellanto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your very kind review. We are always happy to hear that we have given our customers 100% satisfaction! We look forward to seeing you again when your car is ready for its next service.

August 19, 2025

Please do not use this dealership. The service department is a disaster. Bring your vehicle elsewhere. They do not care about their customers. More

by GMC owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Raio, Phil(Manager)
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Aug 22, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are very sorry to hear that your service experience wasn't a good one, we would like the opportunity to speak to you. Please give us a call at our dealership and ask for the Service Manager, SM: Robert Teunisen at (914) 368-2108 or Email: rteunisen@eagny.com.

August 04, 2025

Smoothest car buying experience ever. Walked in, told them what I wanted. Did a test drive with Orlando, and came to an agreement on the numbers. Left with my new hummer that same day. More

by NITISHALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orlando
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Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are thrilled to hear that we made the purchase of your new Hummer easy! We are committed to outstanding customer service and we are glad that we made buying a car easy for you. Orlando is certainly a favorite around here, so it is no surprise that you had a great experience working with him.

August 01, 2025

Was very professional and timely every time I go I get great service & popcorn will user again More

by jawha116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Baldelli
Report | Print
Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+!

August 01, 2025

Lydia Gutierrez was helpful, accurate and efficient in helping me with my service on my car More

by gbeach06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Aug 05, 2025 -

Empire Buick GMC of White Plains responded

Hello, We are very happy to hear that your vehicle service needs are met with convenience and great results with Lydia! Please let us know if we can be of assistance in the future.

July 31, 2025

The gentleman that helped me at customer service was very good and he helped me get my issue resolved More

by JCLORDOFGLORY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Aug 01, 2025 -

Empire Buick GMC of White Plains responded

J, We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

July 25, 2025

Staff is knowledgeable and friendly. The service was done in timely fashion. I guess because I went on an off day I was in and out quicker than usual. More

by dmartin3437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Report | Print
Jul 25, 2025 -

Empire Buick GMC of White Plains responded

Martin, We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

July 24, 2025

Easy in and out Always professional and informative. Comfortable waiting area. Easy in and out. More

by HYPNOAMY
Recommend Dealer
Yes
Employees Worked With
The woman - did not get her name
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Jul 24, 2025 -

Empire Buick GMC of White Plains responded

Hello, Thank you for your time and feedback. We are pleased to hear that we were able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

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