Empire Buick GMC of White Plains - Service Center

90% of the answers to my questions were "I don't know. " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Eve " Starting from the service manager then Lydia. Which warranty am I covered by? Will my the ordered parts fix my car? When will the parts arrive? Every question, I don't know. Lydia (service personal) told me I needed catalytic converter because of damaged honey cones. Guess what??? The catalytic converter was NOT replaced. They kept my Buick Enclave almost 4 weeks without communication until I threatened to call corporate. That's when I got a call saying my car was ready. Lydia also promised a 10% discount on the $740. That also didn't happen. I am happy to have my Enclave back in my possession though. I'm just not happy with that service team for the second time!!! More

As per usual staff is friendly, courteous. Very efficient service was within an hour tops Very efficient service was within an hour tops More

I am always satisfied with the service here. Lydia is awesome and everyone is helpful. They only do what is necessary to your vehicle. Lydia is awesome and everyone is helpful. They only do what is necessary to your vehicle. More

Never heard back from dealership about the scan on my car about transmission problem since about transmission problem since More

My car was serviced as quickly as possible. Lydia was a pleasure to deal with. Lydia was a pleasure to deal with. More

Everyone at Empire GMC was very helpful The service was good and my truck was done very quick good and my truck was done very quick More

We always get great service and the employees are knowledgeable and personable. Would definitely recommend. knowledgeable and personable. Would definitely recommend. More

I bought seven GMC trucks through the years and this is the worst experience that I ever had with this dealership poor relationship with the dealer and I was lied to and never told the truth and taking adv the worst experience that I ever had with this dealership poor relationship with the dealer and I was lied to and never told the truth and taking advantage of my kindness they were very disrespectful and very unfriendly and I will never deal or buy anything from this dealer or recommend this dealership to any of my friends the worst experience with the dealership was Empire Buick GMC of White Plains More

Really listen to the customers and respond to customer needs. Comfortable waiting area, especially that I come in from the Bronx. needs. Comfortable waiting area, especially that I come in from the Bronx. More

Nicely attention to the client and and rapid service in comfortable place in the waiting area. comfortable place in the waiting area. More