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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
265 Reviews
Call Service Center (914) 368-2108

265 Reviews of Empire Buick GMC of White Plains - Service Center

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July 29, 2024

It is bad when the service desk does not have the proper information that is held be the finance office. It is embarrassing for the service department having to tell the customer they don’t have a contract More

by JIMBROWN708
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia in service
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July 25, 2024

Lift needed to perform 1st service wasn't available. Tonneau cover motor (not working) was informed of a recall on it, motor ordered, but is backordered without an in stock/delivery date. No work comple More

by Josephar
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. Our guests' satisfaction is our utmost priority here at Empire Buick GMC of White Plains, and we are disappointed to hear of your negative experience with our Service Department. We would like the opportunity to learn more about your review. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com at your earliest convenience. Thank you!

July 25, 2024

They are all extremely friendly and knowledgeable. I highly recommend this dealership. Easy to get appointment! More

by beckerz1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jul 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review and recommendation! We are happy to hear that our team was both kind and helpful throughout your visit. We hope that you continue to choose us for all of your future automotive needs! Safe travels.

July 25, 2024

The service department was great. They took very good care of me and my car/ More

by MSPERA6474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Ward
Report | Print
Jul 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are happy to hear that our team provided you with 5-star service! It is our pleasure to assist you in any way possible and we hope that you continue to choose us for all of your future automotive needs!

July 25, 2024

David worked hard to make us comfortable. He is clearly their best salesmen and knows how to make things work. More

by schunk.james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive experience with us. Our guests' satisfaction is our utmost priority, and we are glad that David took great care of you. He will be honored to hear of your kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.

July 22, 2024

Excellent service with friendly staff who are very helpful . I was able to use some points which my sales person helped me to locate . More

by MAO2448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service desk - sorry don’t remember his name He had a besrd
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Jul 23, 2024 -

Empire Buick GMC of White Plains responded

Providing excellent and quality service is so important to us here at Empire Buick GMC of White Plains and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly and helpful. We wish you safe travels until we meet again!

July 22, 2024

Been buying cars here for mire than 10 years and the Service team is always on point. More

by DPASTILHA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jul 23, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this fantastic review! We are glad to hear that our team took amazing care of you and your automotive needs. We are happy to know that they are always on point. We appreciate your continued business. We look forward to serving you again in the future when the time comes.

July 17, 2024

Fast and efficient good good good good good good good good good good good good More

by HDWJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Jul 18, 2024 -

Empire Buick GMC of White Plains responded

Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Thank you and safe travels!

July 17, 2024

This is the second time I have done business with GMC of White Plains, David is an excellent salesman who will make it easy for you to easily and easily acquire a new or used car if you wish and what not to More

by John Alexis Ramirez Castrillon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Silva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Willie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adnan Muhammad
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Jul 18, 2024 -

Empire Buick GMC of White Plains responded

John, Thank you for your wonderful review! We are honored by your repeat business, and we are glad that David and the team took great care of you and made your experience with us as smooth as possible. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

July 12, 2024

Excelent service, on time, fast, very kind and friendly from the employees , nice coffee and chips More

by alexnewyork2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia Gutierrez
Report | Print
Jul 12, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your kind review! We are happy to hear that our team took great care of you during your recent service visit. Please do not hesitate to give us a call if we may ever be of further assistance to you. Take care!

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