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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
311 Reviews
Call Service Center (914) 368-2108

311 Reviews of Empire Buick GMC of White Plains - Service Center

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December 08, 2021

When ever you need to get service at this location, ask to speak with Lydia. She’s always helpful and honest. More

by dkurdys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia , Jessica Tresselt, Bill Kendall, Robert Horton
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Dec 09, 2021 -

Empire Buick GMC of White Plains responded

Thank you for taking taking the time to leave Lydia this wonderful review! She will be honored to hear of your kind words and to know how confident you are in her efforts. Providing quality and efficient service is so important to us, and Lydia and the team will certainly continue to provide you with nothing less in the future. Safe travels!

December 03, 2021

Diego and the entire service department is exceptional. They listen to your complaints and address every issue. They make you feel like family. More

by Arthur Meyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Montesdedca
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Dec 03, 2021 -

Empire Buick GMC of White Plains responded

Arthur, Thank you for your 5-star rating! We are so glad Diego and the team consistently provide you and your vehicle with great care. Your safety and satisfaction are our utmost priorities. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

Dec 03, 2021 -

Arthur Meyer responded

You are my dealer of choice rest assured when needed will reach out to service department for help And advice.

December 01, 2021

The service was quick & efficient. I was assisted by Pablo Frayre. He was polite & friendly & more then willing to answer my questions. He explained upfront the time frame plus an additional time for a More

by janethenry3849
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 01, 2021 -

Empire Buick GMC of White Plains responded

Thank you so much for your wonderful review! Providing quality and efficient service is so important to us, and we are so glad that Pablo's efforts met your satisfaction. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope to see you again the next time your vehicle is ready for service!

November 25, 2021

Kim was very helpful! She was patient and took the time to explain to me everything that needed to be done! More

by LMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Nov 29, 2021 -

Empire Buick GMC of White Plains responded

Thank you so much for your wonderful review! Offering thorough and efficient service is so important to us, and we are so glad that Kim provided you with nothing less! It is our pleasure to serve you. We wish you the safest of travels, and we hope that you continue to choose us for all of your future automotive needs!

November 10, 2021

Kimberly at the front desk was outstanding! My first visit there and she helped me through the process. The service is thorough and professional! What a tremendous difference from the dealer I used to More

by Andreamp206
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly
Report | Print
Nov 10, 2021 -

Empire Buick GMC of White Plains responded

Thank you so much for your 5-star review! Providing thorough and efficient service is so important to us, and we are delighted that Kimberly's efforts met your satisfaction! It is our pleasure to serve you. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

October 22, 2021

Lydia always takes good care of me. Rapid service. The only thing I don't like is the 3 percent service fee on credit cards. More

by Bruceblonstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Kendall
Report | Print
Oct 22, 2021 -

Empire Buick GMC of White Plains responded

Hello, Thank you for taking the time to leave Lydia this wonderful review! We are so glad that she provided you with top-notch experience that you deserve! It is our pleasure to assist you in all your service needs. We do appreciate your feedback and very sorry to hear of your concern with the fee's. If you would like to further discuss your experience, please contact Pablo Freyre at pfreyre@eagny.com and he will be glad to address your concerns directly. Thank you.

October 11, 2021

Lydia Gutierrez was great! She helped me with discounts and warranties ! She was pleasant and knowledgeable ! More

by Joyfurt831
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service, Lydia Gutierrez
Report | Print
Oct 11, 2021 -

Empire Buick GMC of White Plains responded

We appreciate you taking the time to leave Lydia this wonderful review! We are so glad that she provided you with top-notch service throughout your visit. It is our pleasure to assist you in any way possible. We wish you safe travels, and we hope that you continue to choose us for all of your future automotive needs!

October 11, 2021

Very professional and friendly service reps. Quick service. Nice waiting area as well. Great atmosphere too! More

by Cinicoloar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Oct 11, 2021 -

Empire Buick GMC of White Plains responded

Thank you so much for your excellent review! Providing quality and efficient service is always our goal, and we are glad that our efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to let us know if we may ever be of further service to you in the future.

September 22, 2021

Accommodating. Very helpful. Pleasant service. Danielle haloed me set up my mybuickrewards.com account. The technician was very pleasant and friendly, although I don’t know his name. I think he was from Ja More

by appreciativecustomer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle and Diego
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Sep 22, 2021 -

Empire Buick GMC of White Plains responded

Thank you so much for your wonderful review! Providing top-notch service is always our goal, and we are delighted that Danielle's and the team's efforts could meet your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

September 04, 2021

Brandon Pares’ personality/customer service has made this experience of buying my first car easy and comfortable. I would recommend him for everybody. Thank you so much! More

by MAlston91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pares
Report | Print
Sep 07, 2021 -

Empire Buick GMC of White Plains responded

We greatly appreciate you taking the time to leave Brandon this wonderful review and recommendation! We are so glad that he provided you with A+ service and made your experience with us an all-around success. He will be honored to know that you deeply valued his service with your special purchase. We wish you the warmest congratulations on your first new vehicle- on behalf of Brandon and the entire team! Safe travels!

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