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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.3
265 Reviews
Call Service Center (914) 368-2108

265 Reviews of Empire Buick GMC of White Plains - Service Center

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February 28, 2025

Require recall. Can't complete inspection without it. Haven't heard back, as promised. Frustrated More

by ELAINE613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above
Report | Print
Mar 05, 2025 -

Empire Buick GMC of White Plains responded

Elaine, Thank you for reaching out to us about your recall, we are very sorry to hear that no one has reached out to you. Please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914)368-2108 or Email: rteunisen@eagny.com. Thank you for your time and patience.

Mar 06, 2025 -

ELAINE613 responded

I have called many times over the past two weeks. No one answers the phone. It rings non stop, then I get a voicemail that is full and cannot record any more messages.

February 26, 2025

Excellent Service and Efficient. Lydia was fantastic. She explains everything. Excellrnt Thank You. Thank you More

by DOMLAP2665
Recommend Dealer
Yes
Employees Worked With
David Silva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia Guerrero
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Feb 26, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your very kind review. We are pleased to hear that your vehicle service experience with us was so positive. Lydia will be overly excited to hear that you were so pleased with her services, thank you.

February 25, 2025

Fast, friendly, professional service at convenient times. Comfortable waiting area with complementary refreshments. Complementary car wash with any service. More

by MSTRONGIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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Feb 26, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. We look forward to seeing you again when your vehicle is ready for its next service.

February 23, 2025

Quick and efficient service. Ready well before the expected time. Thomas is an excellent addition to your team. More

by RAFESSHELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas is service
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Feb 24, 2025 -

Empire Buick GMC of White Plains responded

Shelly, Thank you for your time to give feedback about our Service Department. We are so pleased to hear that your vehicle service experience with us was, hands down, second to none. Thomas will be pleased to hear your very kind words, thank you. We look forward to seeing you again when your vehicle is ready for its next service.

February 23, 2025

Very good. Good. Quick service. Have bought 5 cars. Can not write 15 words thank you More

by P.SCHNITTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 24, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your very kind review and loyalty to- Empire Buick GMC of White Plain. We are delighted to hear that your experiences with us have been so exceptional that you were able to purchase multiple vehicle with us, thank you! When the time comes for service, give our service team a call. You will not be disappointed.

February 18, 2025

The car was returned before the time promised and right now the car has been repaired properly More

by REUTERGJ
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 18, 2025 -

Empire Buick GMC of White Plains responded

Thank you for your time and feedback. We are happy to hear that your vehicle was back on the road so quickly. We look forward to seeing you again when your vehicle is ready for it's next service.

February 18, 2025

My car was return to me before time. The global reset has seem to have fix the problem with the dash board. Thanks Lydia Gutierrez and the Tech that did the reset. More

by gailmore101
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nimmo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia Gutierrez
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Feb 19, 2025 -

Empire Buick GMC of White Plains responded

Gailmore, Thank you for sharing this review with us. Lydia and the rest of our service crew are always striving to be very thorough and concise. We are glad to hear that you experienced and appreciated their attention to detail. We look forward to the next time we service your vehicle needs!

February 18, 2025

The last three times I took my truck for an oil change there was always an issue. The first time they forgot to change the oil but did the rest of the service. The second time they forgot to tighten the o More

by OSTAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Acosta
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2025 -

Empire Buick GMC of White Plains responded

Ostap, Thank you for your time and patience. We are very sorry to hear that you didn't receive the service experience that you expected. We would like to speak to you on your concerns on your service's, please give us a call at our dealership and ask for the Service Manager, Robert Teunisen at (914)368-2108 or Email: rteunisen@eagny.com. We look forward to speaking to you.

February 16, 2025

200$ more than another Buick location - when they called me they were already doing the transmission flush giving me no choice then to pay for the flush and the HVAC clean. When I got my car back, the windo More

by erica.c12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Nimmo
3.0
This rating includes all reviews, with more weight given to recent reviews.
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

Empire Buick GMC of White Plains responded

Hello Erica, Thank you for your time and feedback. It is always our goal to ensure our guests' are satisfied with their visit, and we are disappointed to hear that this was not the case. We would like the opportunity to learn more about your service experience. Please contact our Service Manager, Robert Teunisen, at (914) 368-2108 or at teunisen@eagny.com.

February 15, 2025

I made an appointment the same day and they took care of me.I appreciated that More

by GEORGE@INSTONE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Feb 18, 2025 -

Empire Buick GMC of White Plains responded

George, Thank you for your very kind review. We are delighted to hear that your experience with us have bee so positive and you are totally confident in our expertise and service that you are willing to return to our dealership again. We look forward to seeing you again when it's time fir your vehicle's next service.

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