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Empire Buick GMC of White Plains - Service Center

White Plains, NY

4.2
271 Reviews
Call Service Center (914) 368-2108

271 Reviews of Empire Buick GMC of White Plains - Service Center

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December 03, 2024

Excellent staff, and awesome waiting room! Little to no wait time as far as scheduled appointment time! And I always get plenty of coupons to use in the mail. More

by dgerardm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lydia Gutierrez
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Dec 03, 2024 -

Empire Buick GMC of White Plains responded

We are grateful for you leaving us this wonderful review! We are pleased to know that our team was excellent and there was little to no wait time for you. Please drive safely and do not hesitate to let us know how we may be of further service to you.

December 03, 2024

The work was standard maintenance oil change tire rotation and check of brakes and all fluids The work was done while I wajited and only took an hour and fifteen minutes Everything went smoothly More

by gened930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Dec 03, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving us this positive review! We are happy to know that our team made sure everything went smoothly. Please do not hesitate to let us know how we may be of further service to you.

November 27, 2024

I I I I I I I I I I I I I I I I More

by brazz35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
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Dec 03, 2024 -

Empire Buick GMC of White Plains responded

Thank you for leaving Lydia this fantastic review! Please do not hesitate to let us know how we may be of further service to you.

November 25, 2024

Lydia was very helpful in explaining service and offered car wash voucher and service was fast. More

by fdmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Nov 27, 2024 -

Empire Buick GMC of White Plains responded

We appreciate you taking the time to leave us this 5-star rating! We are happy to hear that Lydia took great care of you and ensured your experience with us was as smooth as possible. Our guests' satisfaction is our utmost priority. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 24, 2024

They usually wash the car and didn’t and also charge an extra fee for using credit card. More

by fdmz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lydia
Report | Print
Nov 26, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your feedback and were sorry to hear of your disappointment. If you would like to discuss further, please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com.

November 18, 2024

The staff is friendly, efficient and professional. They always provide accurate information about the service needed and the service provided. More

by DIVABNYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Acerbo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Empire Buick GMC of White Plains responded

Thank you for sharing your positive review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. We hope that you continue to choose us for all of your future automotive needs!

November 14, 2024

Repair was completed expertly once GM sent the dealership the necessary repairs to complete the repair. More

by brianjt29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Muhammad, Drake Taveras
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Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your positive review! We are glad that our got your automotive needs taken care of. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 14, 2024

Lydia is fantastic - she is always so kind and helpful. I am always happy to come from Darien instead of a local dealership b/c she is so nice. More

by DUGGAN171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lydia
Report | Print
Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star review! We are happy to hear that Lydia consistently provides you with the quality care that you so much deserve. Your satisfaction means so much to us. Wishing you the safest of travels until we meet again!

November 13, 2024

Excellent! I will be coming back to buy more vehicles! Very good experience buying a truck! More

by MATTM16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taj Tulloch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Preet Devgun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeeshan Majid
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Nov 15, 2024 -

Empire Buick GMC of White Plains responded

Thank you for your 5-star rating! We are so glad that our team provided you with a 5-star experience. Our guests' satisfaction is our utmost priority. We wish you safe travels and we look forward to an opportunity to work with you again!

November 13, 2024

The work was completed within promised time frame. But with this new ownership costs for this same work up 25%. Prior when car returned would had simple car wash, that no longer, they did not even v More

by rmallis61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adnan Muhammad
Report | Print
Nov 22, 2024 -

Empire Buick GMC of White Plains responded

Thank you for taking the time to leave us your feedback about your experience with us. We are very sorry to hear of your concerns with your service visit. We would welcome the opportunity to speak to you to resolve your concerns with our dealership. Please contact our Service Manager, Stephan Soto, at (914) 368-2108 or at ssoto@eagny.com. Thank you.

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