Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Ford Inc.
Fall River, MA
644 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 644 reviews
May 30, 2021
Excellent place to go Chris m was the person to help me very nice guys efficient in what he dose excellent job with my car it’s fix and running smoothly no problems very nice guys efficient in what he dose excellent job with my car it’s fix and running smoothly no problems More
by THEUDUIRE
Verified CustomerEmployees Worked With
Chris Machie
May 29, 2021
Too long of a wait for an oil change. 2 hour wait and had an appointment. Service advisor was friendly but wait was ridiculous. 2 hour wait time an appointment. Service advisor was friendly but wait was ridiculous. 2 hour wait time More
by Awesomecorvo
Employees Worked With
Not sure if rep name
May 29, 2021
Very polite and very knowledgeable and I would recommend this dealer to all anyone that is in New Bedford. I just wish I didn’t have to type 25 word minimum because there service was awesome this dealer to all anyone that is in New Bedford. I just wish I didn’t have to type 25 word minimum because there service was awesome More
by Seanbrady011
Employees Worked With
Chris Machie, Samantha Briody
May 28, 2021
I have been taking my vehicles here for several years and bought one of them from there. I pay extra for “the works” every single time both my vehicles need oil changes. This is supposed to include tire rota bought one of them from there. I pay extra for “the works” every single time both my vehicles need oil changes. This is supposed to include tire rotation and fluid top off etc. and yet numerous times both vehicles are completely out of washer fluid and my check engine light even came on from lack of coolant in the reservoir (and no there is no leak or anything). I put my trust to ensure my vehicle is safe and being taken care of in this place and yet these things keep happening. I will be finding somewhere else that will take the time to properly service my vehicles and at the very least give me what I am paying for. More
by DSEDMAN272
Employees Worked With
I don’t know the name
May 28, 2021
Had a great experience with the service department my point of contact was Chris. The repairs were done on time, job well done. One problem I encounter was parking. I’m not sure which Chris waited on me. point of contact was Chris. The repairs were done on time, job well done. One problem I encounter was parking. I’m not sure which Chris waited on me.😄 More
by Bobsr.
Employees Worked With
Christopher Langdon
May 28, 2021
we told to come in for an appointment only for them to check my mileage and vin#. for a drivers side recall. why couldn’t the parts be preordered. what a waist of my time. have to come back again when pa check my mileage and vin#. for a drivers side recall. why couldn’t the parts be preordered. what a waist of my time. have to come back again when parts are in. very disappointed More
by ismi78
Employees Worked With
Chris Machie
May 27, 2021
Had good experience with service department will be back again they did a good job staff was curious got back to me late about my car progress otherwise the rest of service was good again they did a good job staff was curious got back to me late about my car progress otherwise the rest of service was good More
by Afdftf2
Employees Worked With
Christopher Amaral
May 27, 2021
Chris and the team were amazing. Got something covered under Ford Warranty that even the selling dealer could not deliver on. Too notch dealership! $doge under Ford Warranty that even the selling dealer could not deliver on. Too notch dealership! $doge More
by Bmillerford
Employees Worked With
JC (Body Shop Manager), Christopher Langdon, Chris Machie, Samantha Briody
May 26, 2021
Dealer was able to get me in for service within a reasonable amount of time. Addressed my concerns and went over the work that was done on my vehicle. reasonable amount of time. Addressed my concerns and went over the work that was done on my vehicle. More
by STANLEYEWEINER
Employees Worked With
Christopher Amaral
May 25, 2021
Had a hard time getting a loan for the car I wanted, but I ended up getting a car that was better than I could imagine!! I ended up getting a car that was better than I could imagine!! More
by Brihume
