Empire Ford Inc. - Service Center

I brought my F150 to Empire Ford Fall River after another Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with par Ford dealership had it for 7 days without looking at it. Dropped it off with Matthew Sartini, who by end of day called that it was diagnosed with part on order. Three days later David Pacheco Service & Parts Director called to say it was all set and ready to pick up. The dealership were I bought my F150 didn't look at it. Empire Ford treated me as a long time customer. That is called Customer service!!! More

I've had service there before when it was Ashley Ford of New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will che New Bedford, & every time i brought it in for service when i left there was always something else wrong with it & they would say bring it in will check it out but we have to charge u. So right there i knew it was a scam! They would do something to the vehicle so you would have to bring it back for more service. So I stopped going there after they did this to me 3 x. Now that it changed hands & is Empire Ford of New Bedford with a lot of New Employees i thought it would have changed & be worth it to bring my vehicle back there for service. NOPE I WAS WRONG!! I had it towed there because i needed a new Battery. The vehicle was fine NOTHING was wrong with it WELL after they installed the New Battery which i never got to see what kind it was or get any paperwork on the brand or a warranty on it, they said they would have to re program the computer & everything in there because everything had to be reprogrammed due to the New Battery. That's what they said to ME! Now i get it back & have problems right away. I called them & they told me i have to drive 50 to 100 miles for everything else to be re programmed. Well i did and still have problems with my vehicle & Now there telling me oh a Battery Change wouldn't do that u had problems already which i did not. Then telling me to bring it back But they have to Charge Me!!! See there doing what the other company would do u bring it in they do something else to the vehicle so u have to bring it back so they can charge more money from u. Stay Away From Empire Ford of New Bedford Service Department. I warned U!!!! More

My wife and I have been ripped-off by Empire Ford of New Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We info Bedford, and they are completely unapologetic. Here was our experience: My wife and I brought our car in for an oil leak on the engine. We informed the staff what the issue was, and that we had just had to replace the engine oil as it was bone dry. We were told later that day that the leak was the fault of the transmission pan gasket needing to be replaced; Quoted at $945 to replace. We declined the work, and instead were charged $180 for diagnosing the problem. We took the car to another garage (which gave an estimate of $300 if we needed the transmission pan gasket replaced). They discovered that the transmission was 100% fine, and that the oil leak was from the oil separator. They also stated (regarding the substance on the engine), "any mechanic that has ever put their hands on an engine would be able to tell this was motor oil and not transmission fluid. [Empire Ford] is either incompetent or trying to cheat you." We tried reaching out to the Service Manager at Empire Ford to discuss their incorrect diagnosis, only to be told that he has been on vacation. (Concerning, considering that there was a note on our receipt specifically stating that the recall work we also had performed was "REVIEWED BY SERVICE MANAGER MARTIN", as is required by Ford Motor corporate policy.) Following his return from vacation, we proceeded to speak with desk staff four separate times over 3-days, leaving messages each time for Martin to return our call. On the fifth day of Martin having returned, having still not heard from him, we returned to Empire Ford in person, where we stated we would remain until we were able to speak with Martin. After a short wait, we were brought into Martin's office, where we proceeded to explain the above situation. Martin presented as both defensive and uncaring, refusing to even entertain the notion that Empire Ford had misdiagnosed our issue. After explaining several times that the other garage physically showed us where the leak was coming from (as well as the good condition of our pan gasket and transmission fluid,) only to have Martin wave it away with "then there must have been multiple issues, your car has 90,000 miles and things just go wrong at that point", we requested that Empire Ford either replace the oil separator at cost, or refund the $180 we spent on a false diagnosis. Both options were turned down with a chuckle, stating that we "wouldn't like [their] price." He estimated it would cost $1900 for our repair. We proceeded to thank him for his time and left the office. He claims that independent garages "can't do" what Empire does, and that Empire's low reviews are just "people whining because they don't want to pay their bills". Avoid Empire Ford like the plague. More

Repeat customer who has spent a lot of money over the years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cab years at Empire Ford service Dept. I have always had great service prior to my visit on 6-10-23. Scheduled appt for “the works package” and new cabin filter replacement. The tire rotation was not done and and I had no washer fluid and not even a little was replaced. Makes me question if any of the other things were checked re “the works package”. I did advise Service Advisor Brian Santos of my disappointment and he was apologetic and did the best he could in regards to making it right ie, gift card to come back and get tires rotated for the inconvenience as I reside 32 min away. Brian indicated he would speak to the technician again. All I ask is it is used as a teachable moment and for the technician to work on it like it was his own vehicle. Again, Brian was great to deal with but sadly this is the the first time I felt disappointed on the service of my vehicle. I am willing to return due to Brian being sincere and apologetic. He also indicated he will personally check the vehicle after service before handing the keys back to me. More

Everyone was great to deal with Friendly and courteous Very prompt In right on time and finished quickly Very prompt In right on time and finished quickly More

Courteous as always! Friendly atmosphere Feel very comfortable that my vehicle is well taken care of! Friendly atmosphere Feel very comfortable that my vehicle is well taken care of! More