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Empire Ford Inc.
Fall River, MA
789 Reviews
Empire Ford is comprised of two separate locations: Fall River and New Bedford, MA. Our Fall River location offers new and used vehicle sales as well as Ford authorized Parts and Service. Our New Bedford location offers Ford Certified pre-owned along with a full selection of pre-owned vehicles and Ford authorized Parts and Service.
We are proud to be a part of the thriving New Bedford and Fall River communities. Rick Torres, dealer principal of Empire Auto Group is proud to offer the same great customer service you've come to know and expect. We are happy to offer a multi-lingual staff who speak Portuguese and Spanish throughout our dealership as well Sunday hours so it's convenient for our customers to shop when it's convenient for them.
Empire Ford has also been designated as Commercial Truck Center specializing in all your commercial needs. We have shipments arriving daily including F-150's, F-250's, F-350's, Transit Connects, Full-size Transit Vans, Dump Trucks, Utility Body's, & KUV's.
Our Finance Department specializes in all credit levels. Whether you're a first time buyer, have good credit or bad credit…we Guarantee Financing. Ask about our special financing for college students. We also offer special rebates for first time buyers, college students, military, commercial buyers, first responders and more!
At Empire Ford we take the full-service experience to a whole new level and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Fall River, Taunton, Brockton and Plymouth to provide expert maintenance and car repairs for all makes and models. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Ford vehicle or replacement parts for your current vehicle? Visit the parts department in New Bedford for everything that you need to maintain, personalize, or customize.
We also offer free MOBILE service and free PICK UP & DELIVERY for your service needs. Contact our Service Dept. for full details.
Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. Whether you visit our dealership location or just browse online, we're always happy to help you. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 7:30 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 7:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 789 reviews
January 01, 2026
Mert was great to work with and he helped me from the very moment I walked through the door all the way until I drove home with my new truck. I highly recommend working with Mert very moment I walked through the door all the way until I drove home with my new truck. I highly recommend working with Mert More
by B_DEARAUJO
Verified CustomerEmployees Worked With
Meet
December 30, 2025
I spent a lot of money on my Ford 150 and was extremely disappointed to be told I would have to pay for a second key fob because Kevin could not find it. Kevin, I was hoping I’d get a response from you. disappointed to be told I would have to pay for a second key fob because Kevin could not find it. Kevin, I was hoping I’d get a response from you. My wife bought a Mercedes GLB 450 with 2 keys and a full tank of gas through Carmax at the same time I bought the F150, which I paid a considerable lot more for. She also discovered there was no manual, contacted Carmax and they ordered her one free of charge. She in my opinion was treated pre like a valuable customer than I was. I left the dealership with not even half a tank of gas and a sorry we.dont have a second key fob for you, but if you want one, we know a company who will cut you one for $250 More
by BRISTOLHOUSEPAINTING
Employees Worked With
December 29, 2025
I made an appointment to have my oil changed at 12:30 PM. When I arrived at 12:30 I was told that there were two people ahead of me because they only had one employee on that day doing oil changes. I was sli When I arrived at 12:30 I was told that there were two people ahead of me because they only had one employee on that day doing oil changes. I was slightly annoyed because that is why I made the appointment, so I wouldn't have to wait. Then, when checking out the employee who waited on me in service explained that if I don't give him a rating of five on the service survey, that he fails. He does this every time he waits on me and I also find this very annoying. More
by LITTLEOWL2
Employees Worked With
Service
December 24, 2025
I enjoyed working with Joseph Ribeiro he was able to locate 3 trucks for me that I was unable to find. locate 3 trucks for me that I was unable to find. More
by CGRAFFEO
Employees Worked With
December 24, 2025
Made getting a new vehicle easy and quick. Excellent customer service. Will come here for service and new vehicles again. Excellent customer service. Will come here for service and new vehicles again. More
by Tina
Employees Worked With
December 22, 2025
Excellent experience. Zackary made my problem easy to deal with, he was efficient and simply very helpful. Zackary made my problem easy to deal with, he was efficient and simply very helpful. More
by Frdccwbeth
Employees Worked With
Zachary- he was excellent. Very helpful, understanding and very polite. He made my day and a reason for me to return.
