Empire Ford Lincoln of Huntington

I was in search of a Bronco Sport and had gone to many websites looking for a particular trim. I came across the Out Banks in this beautiful Eruption Green at Empire Ford in Huntington.. It was a loaner websites looking for a particular trim. I came across the Out Banks in this beautiful Eruption Green at Empire Ford in Huntington.. It was a loaner car with very low mileage. I would have preferred new, but Kelly from the internet team gave me a great price and showed me the discount by presenting the original and post sticker price. I went in initially just to inspect the features and ended up driving out with my Bronco within a few hours. The managers Sam & Mike introduced me to Brad Simon, the Sales Specialist. This guy was so accommodating, going over every one of the elaborate features of the Sport. It's a lot to digest and it'll be a learning experience. He offered me a great price on my trade in, so that secured my down payment. We went for a test drive and the Bronco rode beautifully. I already had been preapproved for a loan so Jayson finalized the financing. Brad went over every inch of the Bronco, showing me all the incredible features such as the leather trim seats, moon roof, lighting all over the place and all the modern digital features on the screens. The digital 13 inch screen is amazing. I'll have to give myself daily lessons. I am so pleased to have run into such a great sales team. When I had gone to another dealer, there was an issue with the sunroof on my trade in. I was going to have it repaired since I had still had a lifetime warrantee, but the other dealer wanted nothing to do with my Jeep, which was really in great shape. . At Empire, they said they would have the repairs made without the insurance and gave me a great trade-in value. One less thing for me to worry about. I was surprised at how accommodating this entire team was after the other dealer rejected me. So within a few hours I was driving my new Bronco home. They don't make this metallic green anymore so I was so happy to have found the one dealer that had this in stock. It amazes me how the colors change at the various times of the day when the sun hits just right. I also wanted to mention that I was having trouble with the alarm system and the service team offered to send out a mobile repair unit. I thought that was so nice. even though I eventually solved the problem. So many digital features to be learned. Thank you, Brad for a wonderful buying experience that couldn't have gone any better. More

What an absolutely disgusting experience. Bronco has been there 25% I’ve owned it but rodents ate my wires(my problem) but would not wave the $500 diagnostic fee. Talk about not wanting re Bronco has been there 25% I’ve owned it but rodents ate my wires(my problem) but would not wave the $500 diagnostic fee. Talk about not wanting repeat business. Hope they’re happy with a few hundred bucks than a lifetime customer More

On 5/18/26 I put a $500 deposit on a new 2026 Ford F150 XLT with the Black Appearance Package Plus at Empire Ford Lincoln of Huntington. The black package is a chrome delete option you pay extra for. Black XLT with the Black Appearance Package Plus at Empire Ford Lincoln of Huntington. The black package is a chrome delete option you pay extra for. Black 20” wheels, painted body color bumpers and black badging. The salesman, Fred Marotti, showed me the truck. It was parked under a tree at there service department back lot. The truck was filthy. He promised the truck would be spotless at delivery. I told him I wanted no dealership badging on my truck other than a license plate frame. On 5/29/26 my wife and I went to pick the truck up. We went out to see the truck. Both side panels on the box had scratches from the tree branches where the truck was stored. The driver’s door had two chips in the paint on the edge. The front bumper was scratched. The FX4 decal on the bed had a scratch. The bed was dirty and filled with leaves and branches. When I pointed them out to Fred Marotti his response was “I will order you a bottle of touch up paint”. The imbecile actually thought I was going to hand paint chips and scratches on a brand new $67,925 truck. I then looked down to see that the idiot drilled through the wheel lip openings on the back two fenders and the inner wheel wells. He mounted two large cheap chrome mud flaps with large rubber extensions behind the rear wheels. Of course they had Empire Ford logos on both. These were the hideous mud flaps you see on commercial dump trucks and landscaping trucks. Not what you would put on a chrome delete sport optioned personal truck. We were in shock. I told him he voided the sale and we wanted our deposit back. We went into the showroom. He wrote out a cancellation of sale receipt which he signed. He told us the $500 refund would appear back in our account within 5-10 business days. We never got it. I called him and he would not return our calls. I called his manager, Sam Greene. He saw the refund was never issued. He promised he would submit it within 24 hours. He didn’t. I tried calling him at the dealership. He wouldn’t take my call or return my message. He used his receptionist, Elaine, as a shield to intercept my calls. You have to be a weasel to used a receptionist to hide behind. I have filed a dispute with my bank and credit card company. My advice to anyone interested in buying a Ford is avoid Empire Ford Lincoln of Huntington. And at all costs avoid the two low lifes that work there. Fred Marotti and Sam Greene. More

I visited this dealership for the first time after being a 30 year loyal customer to another dealership. I was greeted by the SWEETEST girl and from that point on I was blown away by the attention, kindness a 30 year loyal customer to another dealership. I was greeted by the SWEETEST girl and from that point on I was blown away by the attention, kindness, effort and efficiency of every person I came in contact with. I've never experienced anything like it at any dealership. I'm currently working on buying a new car from Greg, but I simply couldn't wait to leave a positive review for them! More

Buyers beware! Shady sellers. After deal was discussed and set they added hidden dealership fees after locking you in . Sellers are also very arrogant and unprofes Shady sellers. After deal was discussed and set they added hidden dealership fees after locking you in . Sellers are also very arrogant and unprofessional don’t waste your time or money! More

I am extremely dissatisfied with this dealership and their customer service. They sold me a car with a promised $7,500 tax credit but failed to submit the necessary paperwork to the IRS, despite my acco their customer service. They sold me a car with a promised $7,500 tax credit but failed to submit the necessary paperwork to the IRS, despite my accountant's advice and multiple attempts to rectify the situation. The sales staff was rude and dismissive, even arguing with my accountant. After contacting the IRS, I discovered they never filed the paperwork, costing me the tax credit. My complaint to the sales manager was met with a false promise, and he never followed up. Furthermore, the dealership misrepresented an electrical warranty, threatening a $450 inspection fee even for covered issues. They also mark up Ford OEM parts significantly. Avoid this dealership and others in the Empire Ford/Toyota network; their practices are dishonest and unprofessional. More

Even though I don’t write reviews however, my experience with them has been beyond expectation in every aspect. You can’t give enough stars to this establishment. Mr. Michael ( Sales manager ) is one of the with them has been beyond expectation in every aspect. You can’t give enough stars to this establishment. Mr. Michael ( Sales manager ) is one of the best people you can ever meet. His professionalism, kindness, paying attention to details, and most of all his friendship is extremely rare. He delivers on his promise beyond any dealership can offer from moment he starts to delivery is top notch and gives client exactly what they ask for. Mr. Jason ( Finance manager ) is another person that is truly pleasure to deal with. His honesty, knowledge and friendship is something you have to experience. All together, entire team including the salesperson recommended by Mr. Michael, was super kind and informative in every aspect. It’s been pleasure knowing them and life time client. More

Took my car with appt to have a thumping noise from right front checked out. Exactly 7 days later I returned to pick up my car due to the fact that it hadn't even been looked at yet by a tech and was unable front checked out. Exactly 7 days later I returned to pick up my car due to the fact that it hadn't even been looked at yet by a tech and was unable to get any idea of when it would be looked at. Communication throughout the week was extremely poor, left multiple messages requesting an update and received no response. 3 days after car was brought in was first returned call, "didn't look at it yet, need more time" was the response. After 5 full work days of no one taking the time to look at it I needed the car back. Left message for service manager as well but yet to here back from him More