Empire Ford Lincoln of Huntington

What an absolutely disgusting experience. Bronco has been there 25% I’ve owned it but rodents ate my wires(my problem) but would not wave the $500 diagnostic fee. Talk about not wanting re Bronco has been there 25% I’ve owned it but rodents ate my wires(my problem) but would not wave the $500 diagnostic fee. Talk about not wanting repeat business. Hope they’re happy with a few hundred bucks than a lifetime customer More

On 5/18/26 I put a $500 deposit on a new 2026 Ford F150 XLT with the Black Appearance Package Plus at Empire Ford Lincoln of Huntington. The black package is a chrome delete option you pay extra for. Black XLT with the Black Appearance Package Plus at Empire Ford Lincoln of Huntington. The black package is a chrome delete option you pay extra for. Black 20” wheels, painted body color bumpers and black badging. The salesman, Fred Marotti, showed me the truck. It was parked under a tree at there service department back lot. The truck was filthy. He promised the truck would be spotless at delivery. I told him I wanted no dealership badging on my truck other than a license plate frame. On 5/29/26 my wife and I went to pick the truck up. We went out to see the truck. Both side panels on the box had scratches from the tree branches where the truck was stored. The driver’s door had two chips in the paint on the edge. The front bumper was scratched. The FX4 decal on the bed had a scratch. The bed was dirty and filled with leaves and branches. When I pointed them out to Fred Marotti his response was “I will order you a bottle of touch up paint”. The imbecile actually thought I was going to hand paint chips and scratches on a brand new $67,925 truck. I then looked down to see that the idiot drilled through the wheel lip openings on the back two fenders and the inner wheel wells. He mounted two large cheap chrome mud flaps with large rubber extensions behind the rear wheels. Of course they had Empire Ford logos on both. These were the hideous mud flaps you see on commercial dump trucks and landscaping trucks. Not what you would put on a chrome delete sport optioned personal truck. We were in shock. I told him he voided the sale and we wanted our deposit back. We went into the showroom. He wrote out a cancellation of sale receipt which he signed. He told us the $500 refund would appear back in our account within 5-10 business days. We never got it. I called him and he would not return our calls. I called his manager, Sam Greene. He saw the refund was never issued. He promised he would submit it within 24 hours. He didn’t. I tried calling him at the dealership. He wouldn’t take my call or return my message. He used his receptionist, Elaine, as a shield to intercept my calls. You have to be a weasel to used a receptionist to hide behind. I have filed a dispute with my bank and credit card company. My advice to anyone interested in buying a Ford is avoid Empire Ford Lincoln of Huntington. And at all costs avoid the two low lifes that work there. Fred Marotti and Sam Greene. More

**Worst experience**. Never recommend and don't waste your time. I went to look for an pre-owned GLS 450 which was listed the price as $41994.00 online. After the initial Never recommend and don't waste your time. I went to look for an pre-owned GLS 450 which was listed the price as $41994.00 online. After the initial discussion and finishing test drive we went to the table for final discussion. Here come the superhero. The service manager came with papers and told the price listed in online Lincoln website is incorrect. He increased the vehicle price closure to $49000.00. I asked what going on. He casually replied the price is incorrect in website and said that will be refreshed over month end. OMG, I have no words and nothing to talk. I simply walked out as I felt arguing with that guy is useless. It was a terrible experience. I wasted so much time and walked out with much disappointments. Venting out my frustration here. Here is the picture / proof on online price of the vehicle 2021 Mercedes-Benz GLS 450 4MATIC® VIN: 4JGFF5KE4MA368689 Stock: U6266T Model: GLS450W4 50,305 mi Internet Price: $41,994 Down Payment: -$1,995 Finance For: $39,999 😞Another worst dealer. Don't waste your precious time More

Todd was awful the during the sales process after responding to the new vehicle survey he refused to register the vehicle the dealership was unresponsive for weeks go anywhere but here for a car responding to the new vehicle survey he refused to register the vehicle the dealership was unresponsive for weeks go anywhere but here for a car More