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Empire Hyundai of New Rochelle

New Rochelle, NY

4.7
1,150 Reviews

125 East Main Street

New Rochelle, NY

10801

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Showing 1,150 reviews

June 05, 2025

My advisor Krystina Colon was very knowledgeable. And patiently answered all of my questions. Was informed of what issues needed immediate attention. More

by Betances
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Bansey
Jun 05, 2025 -

Empire Hyundai of New Rochelle responded

Betances, Thank you for sharing your vehicle services with us. We are delighted to hear that Krystina was able to provide you with exceptional customer service throughout your visit. Please let us know if there is anything else we can further assist you with, we would love to help.

June 04, 2025

Thank you for your hospitality krystina Colon was excellent taking good care of my problem informing me how long it would take for the work to be finished I am very happy🙏👏 More

by Heriberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The mechanic I didn't know his name
Jun 04, 2025 -

Heriberto responded

Thank you your hospitality your service was excellent Krystina Colon was very helpful keeping me informed about the work that was being done I was informed that they had to order the parts to fix my air conditioner the next day she called me to inform me that my parts were there to bring my car in I was very happy to hear that I took my car and the work was done I give empire Hyundai five stars job well done

May 29, 2025

It was quick and efficient and Christina in customer service was very nice and extremely helpful. More

by Owens.Troy110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina (customer service in the Service Department)
Jun 02, 2025 -

Empire Hyundai of New Rochelle responded

Owens, Thank you for your time and feedback. We are pleased to hear that Christina was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

April 30, 2025

I have leased 6 vehicles from Hyundai, 5 of them from the Empire New Rochelle location. Demond Jones has been the salesmen for 4 of those vehicles. I have always found Demond to be very helpful and friendly. More

by tmcdonald1016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Apr 30, 2025 -

Empire Hyundai of New Rochelle responded

TMC, Thank you very much for sharing your experience with us and your continued loyalty to our dealership. It is great to hear that you've found value in all aspects of our dealership and we appreciate your repeat business. Demond is a great member of our team and will be pleased to hear that you were so pleased with his amazing customer service that you were willing to add him to your splendid review and willingness to recommend him to others, thank you!

April 30, 2025

Went for oil change. Christina was very helpful, courteous and professional. She said service would take 2hours and it did! 👏🏼 More

by boynton47
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina, service desk
Apr 30, 2025 -

Empire Hyundai of New Rochelle responded

Boyton, Thank you for sharing your experience with us. We are glad to hear that Christina was able to assist you with your vehicle service needs. Please let us know if there is anything else we can do for you, we would love to help you.

April 29, 2025

Angelica in service was very helpful and getting me out there quickly for an oil change. More

by linolancia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angelica in service.
Apr 29, 2025 -

Empire Hyundai of New Rochelle responded

Lino, Thank you for sharing your experience with us. We are honored to hear that Angelica was able to assist you with your vehicle need quick and hassle-free. We look forward to the next opportunity to service your vehicle again.

April 24, 2025

My engine blew on my Hyundai went to see how they can help I thought I was gonna be car less the manger Mike went above and beyond to help me I was able to get a loaner car to get back and fourth to wor More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 24, 2025 -

Empire Hyundai of New Rochelle responded

Cindy, Thank you for sharing this wonderful review with us. We are grateful to hear that your service experience with Mike was so exceptional from when he loaned you the vehicle to fixing your vehicle quick and hassle-free. Mike will be honored to hear your kind words and willing to recommend him to others, thank you. We look forward to the next opportunity to serve your needs again.

April 16, 2025

Great service and exceptional staff! Jeremiah & Jaime assisted us with purchasing our new car and took great care to make sure that we were satisfied with the car, dealership experience More

by rukan6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremiah Raghunath, Jaime E.
Apr 16, 2025 -

Empire Hyundai of New Rochelle responded

Rukan, Thank you for your time and feedback. We realize that there are several choices when selecting a car dealership and are so happy that you picked us. Jeremiah and Jaime will be delighted to hear you added her to your stellar review, thank you. We look forward to the next opportunity to serve you again.

April 11, 2025

The staff at Empire Hyundai have been extremely helpful, responsive and have provided excellent customer service. Mike Delrosario and Angelica Mandracch in the Service dept and Kenton, the sales manager, we More

by kate.langeloh618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Delrosario, Angelica Mandracch, Kenton (sales manager)
Apr 14, 2025 -

Empire Hyundai of New Rochelle responded

Kate, Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that we have been able to provide you with quick and convenient vehicle repair services. Mike and Angelica will be thrilled to hear your very kind words.

April 09, 2025

Clean and professional place. Staff is very knowledgeable and attentive. I will be back again. More

by goggles-prewar7i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department Christina
Apr 10, 2025 -

Empire Hyundai of New Rochelle responded

Thank you for your time and feedback. We are thrilled to hear your service experience with us was so pleasant with our entire team at our dealership, thank you!

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