Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Empire Hyundai of New Rochelle

New Rochelle, NY

Overview
Reviews
4.8
1,075 Reviews
Call Dealership (914) 618-4209
View Awards

125 East Main Street

New Rochelle, NY

10801

Directions

By Type

Showing 1,075 reviews

February 09, 2024

Horrible customer service and waiting time one time they put different oil in my car. Do yourself a favor don buy or service the car here , and the front desk very rude and unprofessional. More

by Moe Green
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Feb 14, 2024 -

Empire Hyundai of New Rochelle responded

Were very sorry to hear of your concerns and we do apologize for the treatment you received from our staff. If you would like to discuss this further please contact Service Manager- Christian Coello 914-618-4209 ccoello@eagny.com

Helpful
February 07, 2024

I found every one at the dealership to be customer friendly and helpful. Special mention to my sales consultant, Joshua Job, the finance professionals, David and Jaime and the receptionist, Maddie More

by goldensand1929
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales: Joshua Job, Finance: David and Jaime
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

We are grateful for you leaving Joshua, David, Jamie and Maddie this wonderful review! We are honored to have had the opportunity to work with you and we are glad that they could provide you with 5-star service. We are pleased to know that they were a pleasure to do business with. We hope to have the opportunity to work with you again in the future. We warmly congratulate you on your new vehicle- behalf of the entire Empire Hyundai of New Rochelle team!

Helpful
February 06, 2024

My experience at Hyundai of New Rochelle was very pleasant. The entire team was very attentive and friendly and patient with me. More

by Callands0909
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Demond Jones
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

Providing stellar service is so important to us here at Empire Hyundai of New Rochelle and we are glad that our teams efforts could meet your satisfaction! We are so appreciative of the opportunity to work with you. We are thrilled to know that they were very attentive, friendly and patient with you. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. Congratulations on your new vehicle- behalf of the entire team!

Helpful
February 06, 2024

The service team dispensed friendly and efficient service all around! Kudos to the team and keep up the good job! More

by goldensand1929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines and Angelica
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

Providing quality and efficient service is so important to us here at Empire Hyundai of New Rochelle and we are glad that our teams efforts could meet your satisfaction! We are thrilled to know that they were friendly. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you.

Helpful
February 06, 2024

Jose V. Was great help in making sure to let my husband and I know what our options were as far as trading in my car. He made sure to work around with what w More

by Lightangelluz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Vargas
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

We greatly appreciate you for leaving Jose this spectacular review! We are honored to have had the opportunity to work with you and your husband and we are glad that Jose could provide you both with top notch service. We are delighted to know that he did such a wonderful job you walked out with 2 brand new cars. If there is ever anything more that we may help you with please do not hesitate to let us know. We sincerely congratulate you both on your new vehicles- behalf of the entire Empire Hyundai of New Rochelle team!

Helpful
February 06, 2024

Josh my sales person was very good! On time with all deliveries and his communication was excellent! More

by JJ
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joshua Job
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

JJ, Thank you so much for leaving Josh this positive review! We are so appreciative of the opportunity to work with you and we are glad that Josh could provide you with A+ service. We are happy to know that he was very good and excellent at communicating with you. Please do not hesitate to let us know how we may be of further service to you. Congrats on your new vehicle- behalf of the entire Empire Hyundai of New Rochelle team!

Helpful
February 02, 2024

The area was new but not completely set up yet. TV wasn't on. No access to coffee or tea. And there was a mouse running around causing staff to yell. Very disturbing. More

by dmjohnson74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schiavone
Report | Print
Feb 08, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your feedback. We are sorry to hear of your disappointment you faced here at Empire Hyundai of New Rochelle. If you would like to discuss further, please contact Service Manager Christian Coello, 914-618-4209, ccoello@eagny.com

Helpful
January 30, 2024

They treated me well. They explained what to expect and how long the service would take. And I received my car within the time frame stated. The individual who took care o More

by nidhin pious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yohaines Nieves
Report | Print
Jan 31, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for taking the time to leave us this positive review! Providing thorough and efficient service is so important to us, and we are glad that our efforts met your satisfaction. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 29, 2024

Pleasant experience in total Good communication and updates Staff very pleasant Work completed in a timely manner More

by Santa Fe fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joele Montalvo
Report | Print
Jan 30, 2024 -

Empire Hyundai of New Rochelle responded

Thank you for your positive review! Offering thorough and efficient service is so important to us, and we are glad that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

Helpful
January 29, 2024

The staff were patient and considerate of my financial standing and did their best to accommodate my needs. Joshua Job went above and beyond with assisting and helping me understand the trade-in process. More

by Hamed D.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Job, Jaime
Report | Print
Jan 30, 2024 -

Empire Hyundai of New Rochelle responded

Hamed, Thank you for your wonderful review! We are honored that you took the time to visit us, and we are so glad that Joshua, Jaime, and the team took great care of you and met your automotive needs. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! Please do not hesitate to give us a call if there is ever anything more that we may help you with.

Helpful
1
2
3
4
...
108