Empire Lakewood Nissan

Two years ago I bought a new 2007 Murano from Empire Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point on to avoid taking my Murano back to the dealer for any service work. Recently, I received a notice in the mail of a recall for my vehicle. I also received a promotional coupon in my email for 20% off any service and a $25 reward card if I performed my services within a certain calendar time frame. I thought since I had to take my car in for the recall I would use the coupon offer for some additional services and give Empire a second chance. When I called to make the appointment with the service department the service writer was rude and condescending on the phone. I told him about the recall and that I had received the 20% discount to use for an oil change and tire rotation. I booked the appointment. Arriving for my appointment I was greeted by a sluggish service writer. He was rude and unhelpful when explaining the services. He tried to get me to do the 30K mile service on my vehicle. When I told him I already had taken care of this, the conversation immediately halted. He didn’t even ask me what type of oil I wanted. The entire dealership is run down and dirty. The waiting area was small and uncomfortable. When I went to pay I reminded the cashier of my 20% discount. She acted very inconvenienced that she was now going to have to redo the invoice. She called the service writer back to the waiting area who then informed me that the 20% would not apply to the services I requested. He did this in a very unprofessional manner in front of other customers in the waiting area. I told him I wish he would have told me that the 20% would not have applied because I would have taken my car some where else. He claimed I did not tell him I had the coupon when making the appointment. This was a lie. I reminded him that I did tell him about the coupon. All he did was walk away while saying he gave me 10% off my new wipers. Bottom-line, I would NOT recommend Empire Lakewood service department to anyone. It’s a shame because they had a second chance to win my business back and completely blew their opportunity. If I ever need to take my Murano to a dealership I will find another Nissan dealership. More

Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!! More

When you go to buy a used vehicle, you expect there to be some issues, but I at least expect the vehicle to be safe before it leaves the lot for a test drive. I came to look at a specific vehicle I found on some issues, but I at least expect the vehicle to be safe before it leaves the lot for a test drive. I came to look at a specific vehicle I found online and did take it for a test drive. When I got back I could tell there was something wrong with the way it drove, it turned out to be a broken shock. When I looked at the engine, the battery clip was missing. On top of that, they could have at least detailed the vehicle instead of overpowering the thing with air freshner and hoping I woulnd't notice the dirty interior. knowing that the vehicle had issues, they tried really hard to push the vehicle on me and even tried to tell me that they had gotten an offer over fax for that specific vehicle. In short, I'd stay away from these guys. More

Stay away from this place like the plague. Trying to pull all the hard sell stuff in the world. You can tell their number one goal is to not let you leave the property. Used car sales manager was a je pull all the hard sell stuff in the world. You can tell their number one goal is to not let you leave the property. Used car sales manager was a jerk who would agree to do one thing and then come back in a few minutes later trying to pull some sales trick to keep us in the little cubicle until we inked something. I have several other friends who report the same experience. Stay away from this place! More

Like the other reviewer I bought a pathfinder there last week. Was quoted an out the door price with taxes, fees, and trade. Didn't notice when I was signing everything, but they only included state and R week. Was quoted an out the door price with taxes, fees, and trade. Didn't notice when I was signing everything, but they only included state and RTD taxes, about 4.1 percent, I am on the hook for another 4.5 percent for my county and city taxes which works out to over $600. Needless to say they wouldn't fix it, so I'm here to spread the word WATCH OUT FOR THESE GUYS, I would go to another dealer if I were you and watch out for these slick salesmen. More