Empire Lakewood Nissan

I gave them five stars before, but after waiting 41/2 hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall hours for a tire rotation, oil change with a cabin filter, that they charged me $30 just to install, I’m not happy! I set an appointment for a recall, they didn’t even have the part! Wasn’t called to even inform me they couldn’t do it! Waste of time and money! Not happy at all🤬 More

Not sure if anyone reads this or not, but I'm letting you know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come know this is the last time I will be using your "service" department. You all used to be top notch. That's why I drive 45 minutes across town to come here. The last two times I've been here have been a xxxx show. Once I figured--everyone has a bad day. After today--I'm done. 8:00 appointment for new tires. Was told it was going ti be 1 and a half hours. At 9:30 I asked for a status update. At 10:00 no one had yet given me an update. So I had to ask again. (At this point another customer was demanding her car. She had been here 2 hours for an oil change. Said she was going to Grease xxxxxx). I was told my car was going to be another hour. That's 3 hours if I actually get it then. Why do you even give time estimates if they mean NOTHING to you? I actually had other plans today and was relying on you. In the past you have been wonderful and seemed to care. OBVIOUSLY YOU DO NOT!!! Goodbye. More

Have purchased three cars from Empire Lakewood Nissan and have had a wonderful experience every time.Service department I have had great experiences as well have had a wonderful experience every time.Service department I have had great experiences as well More

DO NOT BRING YOUR VEHICLE TO THIS GARBAGE/SHADY DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cra DEALERSHIP I just picked up my car today from this Lakewood Nissan dealership. To my dismay, I open my car door to find that every nook and cranny has been rummaged through and multiple items have been stolen. For the record this is the second time items have been stolen while the car was in their possession. The "Assitant Service Manager" Ty Campbell, was nothing but rude and dismissive when I came back inside to tell him about the items that had been stolen from my car while in their possession. His response: "I'll have my manager call you on monday" as he smirked at me. This place is literally the last dealership anyone should go to. I only hope this saves someone from having the experience that I've had. More

Would not recommend the service department. They misdiagnosed my car from the first saying it was the transmission. Drove home and had the same problem the was the original problem. Now it’s the alt misdiagnosed my car from the first saying it was the transmission. Drove home and had the same problem the was the original problem. Now it’s the alternator.they fixed that then two engine light came on. Have had my car for two months still not fixed More

On my 4th vehicle from Empire Lakewood Nissan now. Always an easy buying experience and I’ve done all my service there As well. Thanks Empire an easy buying experience and I’ve done all my service there As well. Thanks Empire More

Very kind and professional. It felt like I was buying from a family friend, no pressure, and the attention I received after the sale was the cherry on top. I will only buy from Empire Lakewood Nissan! Ku from a family friend, no pressure, and the attention I received after the sale was the cherry on top. I will only buy from Empire Lakewood Nissan! Kurt is the one you need to ask for when you call in! More

The sales department was great! Super easy, very fast and very friendly! I will also be using their service department! very friendly! I will also be using their service department! More

Extremely poor service department. Charges for warranty work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which work. Cancels appointments. Doesn’t ever call you to reschedule. Makes you come back for multiple appointments to fix a single warranty issue. Which in my case is STILL NOT FIXED. Refuses to provide a loaner/rental when warranty work is delayed and instead causes you inconvenience to drive out here multiple times and wait multiple hours. BAD SHOP. More

I had an extremely wonderful experience leasing a car (Nissan Rogue 2021 SV, premium package) on June 15/16th. I appreciated the fact that this is a family-owned business, and the dealers are willing to (Nissan Rogue 2021 SV, premium package) on June 15/16th. I appreciated the fact that this is a family-owned business, and the dealers are willing to negotiate on the price for a lease/purchase. Most of the nearby competitors on the street (Hyuandei, Subaru, etc.) had a no haggle policy and their prices were out of my budget as a recent college graduate/did not start my full-time position yet. Meanwhile, Empire Lakewood Nissan will work with you to try and accommodate your financial circumstances. I would definitely recommend Dominick and Albert; my experience was extremely pleasant during the 5 hours at the dealership. Dominick stayed 1.5 hours after closing to thank us again as we were leaving and came in on his day-off/kindly waited 3 hours (while we were delayed with insurance logistics) to deliver the car. The kind gestures they do here at Empire Lakewood Nissan are really sweet. Would highly recommend this location. More