Empire Lakewood Nissan

Service dept. is poor at best In my opinion the staff are poorly trained, had to take truck back immediately to fix cut wires. The service manager Jerrit does not care about custom In my opinion the staff are poorly trained, had to take truck back immediately to fix cut wires. The service manager Jerrit does not care about customers ! I could go on but in my opinion just stay away, More

Great car, great price. Just got a smoking deal on a new Altima. The sales staff and the finance people were the best. The whole process was easy and I was treated very well. Just got a smoking deal on a new Altima. The sales staff and the finance people were the best. The whole process was easy and I was treated very well. Did I mention I got a SMOKING deal. I love this car More

Awesome dealership!! I have now purchased 3 vehicles due to the great service, prices and professionalism at Wmpire Lakewood Nissan. Dylan, Azar and Jeremy were a pleasure I have now purchased 3 vehicles due to the great service, prices and professionalism at Wmpire Lakewood Nissan. Dylan, Azar and Jeremy were a pleasure to work with and I highly recommend these gentlemen and the dealership!! More

Excellent sales experience I recently worked with Jesse Prinzi at Empire Nissan Lakewood and had a fabulous experience! Mr. Prinzi was highly knowledgeable, friendly and top-no I recently worked with Jesse Prinzi at Empire Nissan Lakewood and had a fabulous experience! Mr. Prinzi was highly knowledgeable, friendly and top-notch in terms of service delivery. He also gave us a great price. I will recommend him to family and friends and would buy a car from him in the future. If you're in the market for a great car, be sure to ask for Jesse! More

Extended warranty not honored During the week of 3/7/16 I took my vehicle to Empire Lakewood Nissan for an evaluation to see why my 2010 Nissan Rogue was leaking dark grease. I pu During the week of 3/7/16 I took my vehicle to Empire Lakewood Nissan for an evaluation to see why my 2010 Nissan Rogue was leaking dark grease. I purchased an Allstate vehicle services contract, certified pre owned wrap contract in the amount of $1976 when I purchased the vehicle from Empire Lakewood Nissan on 7/9/15. After a 3 hour wait the auto repair rep at Empire told me that Allstate would not honor or pay for the repairs and he didn't know why. I then took my vehicle to my own mechanic to get the repairs done on 3/14/16. This mechanic is certified and able to get approval for doing warranty work in vehicles and they tried for 2 days to inquire why the repair wasn't being honored. They contacted both Empire and Allstate and got the run around with each placing the blame on the other. I wanted the vehicle repaired due to the extensive grease leaking from the underside of the vehicle. The front axle needed to be replaced. I paid $396.36 out of my pocket for the repair. I have been trying to get an answer since the early part of March as to why the Allstate warranty was declining to pay for the repair. If have made numerous calls to Allstate and Empire Lakewood Nissan and also Nissan Consumer Affairs and this remains unsolved. Each one places the blame on the other and claims they are waiting to hear from each on as to a decision. On 3/17, 3/24 and 3/25 I called Chris, the finance manager and Empire Lakewood Nissan with no return call. I made an in person visit to see Chris on 3/28. I was met with hostility, scorn and a very chip-on-the-shoulder attitude. Chris asked my why I was being impatient - that I had only called him on 3/25 and it was now only 3/28. Chris also claimed that Allstate had paid for prior repairs to my vehicle, which is a lie. I have never submitted a claim in the past to Allstate. The only thing Chris offered to me was to give me the phone number of David Beville, an Allstate rep at 972 898 0778. I called David Beville and have yet to get a reply. I also asked Chris for a refund of $1976 because I felt the warranty was useless and mis-represented to me. Chris declined saying that I should wait. I believe Empire Lakewood Nissan may have intentionally mis-represented the Allstate Warranty to me at the time I purchased my vehicle from them. It was stated to me that I would probably never have to pay for any repairs due to the purchase of this Allstate warranty, that the Rogue I purchased was in such wonderful condition that it qualified for this prestigious Allstate warranty. I am 70 years old, a female and believe I was taken advantage of when I purchased this worthless Allstate warranty, as no one wants to come forth and deal with paying the repair or giving me a valid reason why it was declined, along with being rude in not returning calls. Empire Lakewood Nissan also did not ever answer my phone calls soon after I purchased my Nissan Rogue when I noticed a pretty major dent and scratching on the rear fender. I unfortunately did not notice this at the time of purchase. I wanted to get a reply from Empire Lakewood Nissan to see if they would fix the body imperfection - no one ever returned my call. I want the total cost of $1976 that it cost me for a warranty that no one will honor. To be reimbursed to me or the $396 refunded to me. I also want a full explanation from Allstate in writing why their warranty was not honored and exactly why the replacement of the front axle was not honored for repair. I have also reported this to the BBB who have contacted Empire Lakewood Nissan. Beware, Empire Lakewood Nissan nor Allstate will not return my calls. More

Fraudulent offer and deal I leased a Rogue in 2013 for 39 months. In August 2015, a salesman called (Dustin) and said the dealership would buy out my lease if I wanted to lease I leased a Rogue in 2013 for 39 months. In August 2015, a salesman called (Dustin) and said the dealership would buy out my lease if I wanted to lease or buy a new vehicle, I wasn't that fond of the Rogue, so I made an appt. to meet with Dustin and took a neighbor with me for moral support. Dustin reiterated that he had authorization to make the deal to include the pay-off of my lease and to include other incentives. I purchased a 2015 Altima and completed the financing with Jeremy. Last week I received a bill from Nissan Motor Corp. for almost $1,400 to pay off my lease! I called Dustin, who handed me off to Jeremy's email. Jeremy did not return my call, so I went to the Dealership and met with Chris Meyers, who could have cared less that I was a customer. He even told me he could not tie up his phone when I asked him to call the phone number on the letter I had received. Unbelievable! I refused to leave his office until he called, which he finally did. When he hung up, he said Nissan would accept a payment from me of $962. I said that I had held up my end of the bargain but that Empire had erred by not paying off my lease and that he needed to take care of it. He said it was my problem and that he had spent too much time with me and needed to "get back to work"! DO NOT DO BUSINESS WITH THIS DEALERSHIP. They have no concept of customer service and make underhanded deals. Go to another dealership. Stay away from Empire. I've owned or leased 4 Nissans. Never again! More

Outstanding experience I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding e I always dread taking my car in for service, especially at a dealership...however when I took my maxima in this past week I had the most outstanding experience. Brian in service was awesome!! I told him what the issues where with my car. Brian listened, told me a few things it could be, told me he'd call me as soon as the technician had looked over my car. I received a call when in a few hours (and it was busy when I was there, so I was surprised that he actually called at some dealerships you have to call them because they'll forget) he fully explained what my options were to fix my car, gave me a clear estimate, told me a few other things that I could fix today as well, but nothing that was urgent. I didn't feel pressured, it was nice to know everything that was going on with my car. It was ready when he said it would be, they had washed my car for me. The final bill was actually a little less then expected. Brian was very friendly and like I said, very straight forward no surprises!!! My cars running great and although this dealership is a little bit of a drive for me, I will always go back! More

Excellent service! Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service mana Mick was very helpful in working around my schedule and did a great job in breaking down the estimate in way that I could understand. The service manager came out and introduced himself and really gave the experience a personal touch. More

Great and Professional team Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a timely manner. Thank you for a great experience and help. More

We felt lied to and tricked. Dreams Stolen This was the worst experience ever. We asked and were refused 3 times a written list of the price and features and they would not give it to us (Buye This was the worst experience ever. We asked and were refused 3 times a written list of the price and features and they would not give it to us (Buyers Agreement?) We were hung up on twice and our banker hung up on once. We thought we were returning to finally get the quote and instead were tricked into signing over our current vehicle. Once that was done we had to take the deal. Our dream was to tour the US in a trailer and were told our Xterra would tow 5000 pounds no problem. Not told the hitch weight was only 350 and who wants to winter in a canvas tent?? We had other things going on that left us easy pray and we are an older couple and Chris the finance manager did this to us very late in the day. All those things bad things you hear about car salesmen I think this dealership spawned them. ... We love our car, it's the wrong one for us but now we have $600 a month for years and years and our dream has been trashed. There are other Nissan dealers DON'T GO HERE!!!!! More