Empire Mazda of Huntington

We are so excited for our new car and we had an amazing, seamless and easy experience working with James and the team at Mazda Huntington! Joshua was so easy to work with as well and helped us through the p seamless and easy experience working with James and the team at Mazda Huntington! Joshua was so easy to work with as well and helped us through the process. We LOVE our new car and appreciate everyone’s help! More

I had an excellent overall experience at Empire Mazda of Huntington and would absolutely recommend this dealership. From the moment I walked in, the dealership made a great impression. The facility is be Huntington and would absolutely recommend this dealership. From the moment I walked in, the dealership made a great impression. The facility is beautiful, elegant, extremely clean, and very well maintained. The atmosphere is comfortable and welcoming, and even the small details stand out everything looks organized, professional, and the entire place smells great. It genuinely feels like a dealership that takes pride in the customer experience. I especially want to recognize Jamie, my sales advisor. She was outstanding throughout the entire process. She was professional, patient, friendly, and very helpful from beginning to end. She took the time to answer my questions, helped me throughout the purchasing process, and made communication much easier by assisting me in both English and Spanish. I never felt uncomfortable asking questions or taking the time I needed to understand the process. Jamie is definitely one of the main reasons my experience with this dealership was so positive. I also want to recognize the management team. I had a concern after the purchase regarding one of the protection products, and although there was initially a misunderstanding, management personally took the time to listen to my concerns, understand exactly what I was asking for, and ultimately provide a solution that left me very satisfied. That part of the experience actually increased my confidence in the dealership. Any business can have a misunderstanding, but what matters to me is how they respond when a customer raises a legitimate concern. In my case, management stepped in, communicated with me directly, and worked with me until we reached a fair resolution that worked for both sides. I truly appreciate that. Overall, I am very happy with my 2022 Mazda CX-5 Premium Plus, the buying experience, the dealership itself, and especially the level of attention I received from Jamie and management. Buying a vehicle is a major decision, and having people who are willing to listen, communicate, and stand behind the customer experience makes a big difference. Thank you Jamie and the entire Empire Mazda of Huntington team for the service and for making sure I ultimately walked away happy with my purchase. I would definitely do business with this dealership again. Highly recommended! More

Empire Mazda made buying my new car quick, transparent, and completely stress-free. I got a great price, excellent service, and I couldn't be happier with my new ride! and completely stress-free. I got a great price, excellent service, and I couldn't be happier with my new ride! More

We love the staff at Empire Mazda! We worked with James Krulder & he did an exceptional job! We love our Mazda CX-30! We worked with James Krulder & he did an exceptional job! We love our Mazda CX-30! More

Sindy Hernandez was awesome. It was a great experience. I was worried I was going to be stuck there all day (like always), but they really got the job done. I would highly recomm It was a great experience. I was worried I was going to be stuck there all day (like always), but they really got the job done. I would highly recommend. Best part, the price is the price. No hidden fees and no xx. More

Catherine Espinoza-Corella and Jonathan Simeone are big assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services assets to the team at Empire Mazda. They were courteous, personable, and professional when I brought my car in for service, even scheduling services that were not covered under my warranty. I've been to dealers before where they make you wait all day for minor services as well as attempt to charge you for unnecessary repairs. Not so at Empire Mazda. Fair, honest and professional describe them best. I trust my Honda HR-V to Empire Mazda and wouldn't go to any other dealer. More

I waited for over 1. 5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more t 5 hours in the service department for an inspection and oil change. Before anyone had even looked at my vehicle, I received a text recommending more than $2,000 worth of repairs. After receiving the text, I went to the service counter and told them I only wanted the inspection and oil change I had originally come in for. The service advisor then checked on my vehicle and informed me that it had not even been looked at yet. So after waiting for an hour and a half, no work had been performed and no one had inspected the car, yet I had already been presented with over $2,000 in recommended repairs. That completely destroyed my confidence in this service department. I told them to return my vehicle so I could leave, and it still took another 15 minutes to get my car back. Based on this experience, I found the operation to be disorganized and unprofessional run by a bunch of incompetent boobs. I will not be returning and would not recommend using this service department. More

La peor experiencia que he tenido al momento de comprar un vehículo ha sido en este concesionario, nunca te hablan claro, le dan vueltas a las preguntas que haces para no responder, fui comprando un Hyunda un vehículo ha sido en este concesionario, nunca te hablan claro, le dan vueltas a las preguntas que haces para no responder, fui comprando un Hyundai Kona 2022 que estaban ofreciendo en al rededor de 15mil dólares y cuando me enteré de lo que pagué en servicios extras que agregaron sin mi consentimiento y sin informarme de los mismos, el precio del vehículo ascendió a casi 28mil dólares, nos hemos comunicado con el concesionario para intentar solucionar todo esto y como siempre le dan vueltas al asunto y no responden con nada, hace casi 2 meses me contacto un supuesto director financiero de este concesionario para supuestamente darle solución al problema y hasta ahora ha sido más de lo mismo, le dan vueltas al asunto, prometen soluciones pero no cumplen con nada de lo que te dicen, me dijeron que iban a reembolsar un dinero al préstamo a cambio de que elimináramos los reviews que hicimos, que ellos ya tenían todo listo y que con hundir un botón se hacía efectivo el reembolso, nosotros cumplimos con eliminar los reviews en 2 de las 3 plataformas donde los hicimos y hasta ahora casi 22 días después no han hecho el reembolso, aparte de que me parece una falta de respeto que me vean la cara de tonto, también pienso que la condición para devolver el dinero no debería ser obligatoriamente borrar estos reviews, si ellos saben que lo hicieron mal, deberían devolver el dinero, deberíamos ser nosotros los que le exigiéramos cosas al Consecionario, no al contrario, les soy sincero, no les recomiendo para nada comprar aquí, y si eres una persona como yo inexperto, mucho menos porque vas a ir por el carro de tus sueños y vas a conseguir una deuda que te será difícil pagar, y mientras ellos siguen dando vueltas, yo sigo pagando intereses de un dinero que ellos impusieron en el crédito sin darme una información claro del costo. More

Purchased a car from them it’s a 2023 and already has problems .. of course part miraculously not covered .. tried to purchase extended warranty after the fact and no response from the agent after at lea problems .. of course part miraculously not covered .. tried to purchase extended warranty after the fact and no response from the agent after at least two weeks of calls and texts .. smh !!! Not good service at all!! Chevy service people don’t call about status you have to keep calling them ! Super annoyed and can’t move because they don’t have loaner cars either !!! More

Easy and quick service provided by Catherine and Josh. They both made the process very easy and simple for me to lease a brand new vehicle. They both made the process very easy and simple for me to lease a brand new vehicle. More