Empire Mazda of Huntington

After purchasing 4 cars from this dealership in 6 years and being a very satisfied customer one recent horrible service call experience lost this customer for good. Service advisor who was brought in recen and being a very satisfied customer one recent horrible service call experience lost this customer for good. Service advisor who was brought in recently from another local dealer was very dishonest and tried to hit me with a large repair bill for parts and labor costs which turned out not to be necessary and should of been covered under the 3 year 36k warranty. Furthermore the 2 service advisors were very unprofessional and found my frustration with them actually humorous when i asked them questions. This dealership may be under new ownership now which could be the reason for my awful experience from what I understand but they better get their act together fast because word gets around fast around town these days. You should be embarrassed and ashamed of yourself Huntington Mazda by finding a way to xxxx off a loyal customer who was ready to purchase another car next month. That obviously won’t happen now. You blew it big time. More

Quick, courteous, no attempt at an up-sell. All Employees wore masks. Told me exactly what they were going to do. Can't go wrong. wore masks. Told me exactly what they were going to do. Can't go wrong. More

All Employees wore masks and maintained social distancing!!!! Thank you for doing your best to keep all customers safe! Everyone was courteous and professional. All work was completed on time. Tha distancing!!!! Thank you for doing your best to keep all customers safe! Everyone was courteous and professional. All work was completed on time. Thanks to Randy and the driver ( didn't catch his name) for going above and beyond! More

At first yes but now I'm not so sure. At the time of my lease, I truly believe Huntington Mazda went above and beyond. However it's been over a month since my trade-in and it's taken me se At the time of my lease, I truly believe Huntington Mazda went above and beyond. However it's been over a month since my trade-in and it's taken me several phone calls, texts and e-mails to get a hold of someone in regards to the check I'm suppose to receive. Today I was asked to call back on Monday after repeatedly calling with no return call, e-mail or texts. I cannot say enough about my experience at Huntington Mazda. I knew what car I wanted (but was on the fence about color), after texting with Alexandra Levitt, we came to a deal and I headed to the dealership. Her communication was consistent and impressive. Unfortunately my work needed me the next day out of state which meant I threw a wrench in everything and needed the car immediately. Not only did she stay late, she also went out of her way to clean the car as well as stay so kind and calm throughout my pain in the butt. Andrew Gavilnes, the Sales Manager, also stayed late, moved around what I needed but remained so patient and understanding. I look forward to working with them again when my lease is up. I am beyond grateful for their work. Call them immediately! More

Arrived, Serviced, Departed Car was taken at the appointed time, service performed, and returned in an hour. What could be better? Additional words added to make the foolish we Car was taken at the appointed time, service performed, and returned in an hour. What could be better? Additional words added to make the foolish web site accept the review. More

Absolutely terrible experience with this dealer. Negotiated a price and confirmed the promotional interest rate with the sales associate, and when we went to pick up the car today the GM informed u Negotiated a price and confirmed the promotional interest rate with the sales associate, and when we went to pick up the car today the GM informed us we couldn't get the price we negotiated and the promotional 0% interest rate. It was one or the other according to him so we walked away after wasting an hour of our Saturday plus time last night setting up insurance and filling out financing forms. The fact they would not honor the commitment their sales person made and we have documentation of via text message is quite eye opening. As an added kicker, the interest rate they did offer was exceptionally high based on our credit rating. Beyond disappointed. More

Great Experience. All work done correctly at a reasonable price. Nice staff. Everyone was courteous and professional. Work was done on time. I recommend them price. Nice staff. Everyone was courteous and professional. Work was done on time. I recommend them More

Good Job In Tough Times Work place restrictions and protocols in place lengthens the amount of time for service/repairs. But the quality of service and level of personal care Work place restrictions and protocols in place lengthens the amount of time for service/repairs. But the quality of service and level of personal care is still excellent. More

all around good service very good service. everyone was very accommodating and service was timely. they explained what needed done and they did good. thanks for helping me ou very good service. everyone was very accommodating and service was timely. they explained what needed done and they did good. thanks for helping me out during thee times More

Service with a smile behind the mask. I was promptly received by my service representative. He reviewed and directed to to the appropriate services needed. The waiting room was safely set I was promptly received by my service representative. He reviewed and directed to to the appropriate services needed. The waiting room was safely set up with social distancing in mind. The staff is very friendly. The owner of the dealership always asks how the waiting customers are doing. This is the place to go to if you own a Mazda. More