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Empire Nissan of Hillside

Hillside, NJ

Overview
Employees
Reviews
Vehicles
4.4
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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56 US-22

Hillside, NJ

07205

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Showing 4,705 reviews

August 12, 2021

Bad work, bad customer service. My car came in with no engine problems. Got it back with no oil and and heavy smoke. And refused responsibility More

by M.HASKINS127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager Mike Delrosario, Service advisor Shane Rambaran
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Sep 04, 2021 -

Empire Nissan of Hillside responded

Mr. Haskins, Your case has been escalated to our highest management to try and further assist you. We appreciate your patience.

August 11, 2021

The service center staff was very professional and courteous. I was able to get an appointment with ease and received timely updates. Enjoyed my experience. More

by gloriab6696
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Varela
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Aug 16, 2021 -

Empire Nissan of Hillside responded

Hi Gloriab6696, we are very happy to have provided you with such a positive experience! We look forward to your next visit. Take care

August 11, 2021

HORRIBLE!!!!! No need to say anything else regarding service, I came in for a oil change, tire rotation, air filter and cabin air filter and my vehicle sat untouched for “3 HOURS” I can’t wait till my l More

by Donlstokes2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
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Aug 31, 2021 -

Empire Nissan of Hillside responded

Donlstokes2, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

August 10, 2021

The job was amazing, easy to find appointment and flexible hours to go . Punctuality to give the service and precision. Really recomendable. The employees are nice More

by FEFONE_64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I’m not remember
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Aug 16, 2021 -

Empire Nissan of Hillside responded

Hi Fefone_64, we are very happy to have provided you with such a positive experience! We look forward to your next visit, take care!!

August 06, 2021

My service was great and it was quick I loved it and I will definitely use their service again and I will recommend to my family and friends More

by IPADSUPPORT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 17, 2021 -

Empire Nissan of Hillside responded

Hello, Thank you very much for your wonderful review. We are glad we were able to provide you with such excellent service. We look forward to your next visit, take care !

August 06, 2021

Excelente atención, muy amables Cumple con todas las expectativas. Un buen servicio. Recomendado al 100 % . Para mi cumplió con lo que buscaba y con el servicio igual. More

by mayra.santos98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Amorin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elio Ramos
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Aug 25, 2021 -

Empire Nissan of Hillside responded

Hola Mayra, Gracias por sus comentarios positivos de Route 22 Nissan. Nos alegramos en escuchar que todo le fue excelente. Muchas gracias y que tenga un buen dia!

August 05, 2021

Mike Delarosa the service manger doesn’t know anything about Nissan. Worst service manager tout 22 ever had in 12 years. Stay away. Far away. He couldn’t fix my car. More

by DIANNEJTEDESCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager mike
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Sep 04, 2021 -

Empire Nissan of Hillside responded

We are disappointed that we did not meet your expectations. We have in the past tried to surpass and meet your request. We had a Nissan Motor Corp FTS come down and look at your vehicle in July and when you came to pick up the vehicle I offered to buy the vehicle back for what you had purchased it for in January you said no. I hope you are well and if you need any assistance in the future please feel free to call. Sincerely, Mike Michael DeLaCruz General Manager (908) 964-8700 ext.5213

Sep 05, 2021 -

DIANNEJTEDESCO responded

You wanted to purchase it for your sister on the spot leaving me with no vehicle and major surgery in less than a week. Don’t act like you went out of your way. You had an agenda and jumped right in Mike DellaCruz. I purchased cars at that dealership long before you ever knew they existed.

August 05, 2021

This dealership does the bait and switch good internet price get there 4K Fees. Don’t waste your time. Called to ask what the fees were only give you there doc fee until you sit down to write it up. Scam More

by jt1892
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jonathan Varela
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Aug 31, 2021 -

Empire Nissan of Hillside responded

We regret to hear that your experience with us was not up to standards. This message will be forwarded to our sales management for further review.

August 05, 2021

I was very pleased with the process. Isaiah Grooms was very professional and very Knowledgeable. He new what I needed and he knew how important my car was to me. More

by KEIONBURGESS37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isaiah Groomes
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Aug 17, 2021 -

Empire Nissan of Hillside responded

Hi Keion, Thank you so much for letting us know how Isaiah treated you in our service department. We are so happy to hear that you were provided with such excellent service. Thanks again and we look forward to seeing you soon.

August 04, 2021

They respond to any of my concerns quickly and efficiently. I’ve been coming here for about 5 years and expect to get my next lease at route22. More

by JELKSMM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris, maria
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Aug 25, 2021 -

Empire Nissan of Hillside responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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