Empire Nissan of Hillside

Received a promotional service deal in the mail. Arrived at dealership and requested the promotional service which included oil change, key fob battery replacement, engine air filter replacement, tire rotat at dealership and requested the promotional service which included oil change, key fob battery replacement, engine air filter replacement, tire rotation, etc. At the end of the service, was never asked for key fob to replace battery. Also noticed the customer rep had not included the engine air filter replacement in work order. After bringing this to her attention she stated the filter had been replaced. Once home, I checked the filter and it had Not been replaced. Both the technician and the customer rep lied. Shady unacceptable service. More

I liked their customer service The lady I met was soo I liked their customer service The lady I met was soo friendly kind and very polite ☺ She has patience to explain everthing that has to do with yo I liked their customer service The lady I met was soo friendly kind and very polite ☺ She has patience to explain everthing that has to do with your which is a plus Wish i could remember the name More

Good experience. Friendly workers.Pleasant atmosphere. Good experience. Friendly workers. Pleasant atmosphere. Dropped off the car with the understanding that I would need a dropoff at work. Got to work Good experience. Friendly workers. Pleasant atmosphere. Dropped off the car with the understanding that I would need a dropoff at work. Got to work on time. More

I had a fast and effective visit here. Jet and Austin had great energy, humble, and considerate. Would definitely recommend to a friend/family. TY great energy, humble, and considerate. Would definitely recommend to a friend/family. TY More

I had a great experience with the team. Quick and easy! Form the moment I rent the Nissan Altima I didn’t want To give it back :) Form the moment I rent the Nissan Altima I didn’t want To give it back :) More

The dealership is very professional and service oriented. Very attentive and the service on my car was excellent. They went above and beyond. Thank you. Very attentive and the service on my car was excellent. They went above and beyond. Thank you. More

It's hard enough putting you trust in car dealerships with the bad reputation they tend to have, Imy experience with the service center has left me to believe they are not trustworthy. After going for an with the bad reputation they tend to have, Imy experience with the service center has left me to believe they are not trustworthy. After going for an oil change and transmission fluid for my 2014 Rogue, the service team came out with a laundry list of items that needed immediate repair. They told me my extended warranty did not cover the item even though I was positive they should. After calling the warranty place myself and giving the service center the info....never heard from them again. Three phone calls and a reply text later, no response. I made an appointment with another dealer and the repairs are being made under warranty. Some they had no idea what 22 Nissan was talking about. These people are either trying to run up your total at time of service or have poor customer service skills. Either way, No thank you. More

Excellent professional services. I will say keep this level of service in future. Low charge for good service. Less waiting time. Good shuttle service for extended time. Good job ever. level of service in future. Low charge for good service. Less waiting time. Good shuttle service for extended time. Good job ever. More

A liar and scam. Completely agreed upon one price, and he rushed through the contract still quoting the agreed price. Even when it was questioned, it was just mentioned as protocol and acknowledged the great rushed through the contract still quoting the agreed price. Even when it was questioned, it was just mentioned as protocol and acknowledged the great deal. However, after I've come to learn I've been fully locked in to the full price tag. More

The tire pressure light was on, the tech checked it and he said it would go off after five miles driving, but it is still on after being driven for fifty miles and it is still on. Not very impressive at al he said it would go off after five miles driving, but it is still on after being driven for fifty miles and it is still on. Not very impressive at all. They failed More