Empire Nissan of Hillside

Love the hospitality that Dana gives all her customers absolutely great service she is the best route 22 Nissan is a great place to get a car absolutely great service she is the best route 22 Nissan is a great place to get a car More

They did a great job working on my vehicle, the only problem was that it took then too long for them to complete the job, over 3 hours was a bit much, especially since I had to wait in the dealership. problem was that it took then too long for them to complete the job, over 3 hours was a bit much, especially since I had to wait in the dealership. More

Customer service was excellent. Dana is the best service advisor at Rt 22 Nissan. Personable, explains car issues thoroughly and transparent with costs. Communication is effective throughout the process as advisor at Rt 22 Nissan. Personable, explains car issues thoroughly and transparent with costs. Communication is effective throughout the process as well. More

Helpful,reliable honest help.helped me get right side up in a new car,with 7yr warranty.and the right interest rate.I am pleased .thanks to Rondell Hammer,and everyone who assisted. in a new car,with 7yr warranty.and the right interest rate.I am pleased .thanks to Rondell Hammer,and everyone who assisted. More

I came in for the first maintenance after purchase. . They did the maintenance like professionals. They informed me that the tool for removing the self locking lug nuts was missing. They said that it was They did the maintenance like professionals. They informed me that the tool for removing the self locking lug nuts was missing. They said that it was sales responsibility. The Service Dept head said he would get in touch with Sales. When he got back to me, he said to drop by anytime and they would switch out the self locking lug nuts for regular ones should I need to change a flat. I have not had time to do so yet. I will be more than happy to change my review when the problem regarding the missing lug nut tool is addressed by someone at the dealership and I am provided with the missing tool. Apparently, someone dropped the ball somewhere between Service and Sales. Ultimately it is the Dealership's responsibility to make good on this glaring oversight. In the interim, I will be taking any future maintenance needs to my local mechanic. My experience supports the old adage generally about building contractors: Once they have your money, all promises are off! More

Service is good but improvements are recommended The scheduling of service is easy and there are multiple reminders by text message of the up-coming service, so there is no way for the customer to f The scheduling of service is easy and there are multiple reminders by text message of the up-coming service, so there is no way for the customer to forget the date/time. At drop-off, there was one (1) car ahead of me waiting for a service representative so I waited for a longer than anticipated time to get to see a service rep. This check-in process should be quicker and more efficient. I returned after 3:30 to pick-up the car and meet with the service rep to go over the service. That part went very well. The disappointment came when the service representative advised that there were a couple of recommended service items. I informed the service rep that as they have my contact information, I should have received a call or text informing of the items, with the option of having the same done while the car was there. I now need to schedule another appointment here or at another service facility. Finally, I presented the service coupon delivered in the mail when the car was brought in, however, in reviewing the bill, the credit, there was no express deduction reflecting the discount. The service rep advised that the discount was off the normal rates. If that was the case, it should be expressly stated on the invoice. More

Service was good although had to tell service staff about coupons and discounts..appears he did do not want to assist with that..(give the best affordable deal)... but made him aware what was beneficial for coupons and discounts..appears he did do not want to assist with that..(give the best affordable deal)... but made him aware what was beneficial for me.. concerns about health and safety.. No one was wiping down chairs when customers left.. no hand sanitizer available in restroom or through waiting area More

From beginning to end it was a pleasant and great experience dealing with the professionalism and knowledge of the gentleman we dealt with thank you again for the experience to Anthony and Herbie. experience dealing with the professionalism and knowledge of the gentleman we dealt with thank you again for the experience to Anthony and Herbie. More

I never scheduled an appointment with service don't understand why they did I wind up paying for a service that I did not request and was not satisfied with the fact that I couldn't charge my car at th understand why they did I wind up paying for a service that I did not request and was not satisfied with the fact that I couldn't charge my car at that location due to no service agent showing up More

Great salespeople. Questionable vehicle reliability. BRING A MECHANIC WITH YOU!!! OR YOU MIGHT GET SCAMMED!!! I'm still waiting on them to fix my car right after I purchased it. BRING A MECHANIC WITH YOU!!! OR YOU MIGHT GET SCAMMED!!! I'm still waiting on them to fix my car right after I purchased it. More