Empire Nissan of Hillside

We had come in for our car's first service. There were positives and some things that we felt could have been better. Starting with the positives: 1) We were welcomed with a smile 2) Patrick explai positives and some things that we felt could have been better. Starting with the positives: 1) We were welcomed with a smile 2) Patrick explained what would be done as a part of the service clearly 3) chairs and wait area was clean and sanitized 4) post service, a checklist was provided as to what was done to the car Moving to the not so great experience 1) significant wait time. Patrick initially said it would take 1.15 hours while it ended up taking close to 2.5 hours. 2) But the thing that made us really upset was: we were given a complimentary car wash brochure and patrick told us it would be valid for 5 days. We appreciated and took it but never checked it. But then on the 4th day when we saw the brochure, it said it was valid only for 3 days. We immediately tried calling route 22 and got no response. It was very upsetting to know that we were told 5 days but the brochure was valid only for 3 days. More

Hassle free, Berk(new guy) and the manager Eddie were beyond helpful - made my mom and I feel comfortable and safe. Thank you guys for everything. beyond helpful - made my mom and I feel comfortable and safe. Thank you guys for everything. More

My visit was pretty simple and painless. I understood what was happening with my car and I paid what I expected to without any surprise charges. what was happening with my car and I paid what I expected to without any surprise charges. More

Very bad serviceAlways try to steal your moneyI went Very bad service Always try to steal your money I went for an oil change and the first manager said it was going to be$158 While I was waiting anot Very bad service Always try to steal your money I went for an oil change and the first manager said it was going to be$158 While I was waiting another manager came and asked me if I wanted to do the alignment for $129 extra and I said no When I received the bill they were charging me $182 I asked to see the first manager and they said he was on lunch and when I asked for more info about the price changing he told me that's what we are charging you for in a rude way More

Patrick has been a great help whenever I bring my cars in. Nissan need more people like him at other locations. I'll be back again in. Nissan need more people like him at other locations. I'll be back again More

Nice respectful with good customer service and efficient relationships with the customer. He his prompt to time and also have a good behaviors on his job . relationships with the customer. He his prompt to time and also have a good behaviors on his job . More

Too long of a wait time and service was not completed in the time frame as first promised. I was sent a tex message where I could ask questions about my car’s status, however once over the estimated complet the time frame as first promised. I was sent a tex message where I could ask questions about my car’s status, however once over the estimated completion time, I text the number for the status and no one responded. More

Such a great experience always love going to route 22 Nissan!! So pleasant and informative and extremely helpful with leasing my new car! Can’t thank them enough! Nissan!! So pleasant and informative and extremely helpful with leasing my new car! Can’t thank them enough! More

My experience was great, I have no complaints. I will bring my car tocget services there all the time. My oil change wasnt done but I returned the next day and they took care of it. I love the text upda bring my car tocget services there all the time. My oil change wasnt done but I returned the next day and they took care of it. I love the text updates. More

I am very happy i had Ahmad and he was amazing made sure i got exactly what i wanted thank you so much for all the help such an amazing team. i got exactly what i wanted thank you so much for all the help such an amazing team. More