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Empire Nissan of Hillside
Hillside, NJ
4,705 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,705 reviews
January 31, 2019
Mantenience 33.000 miles It has been very good but a little bit expensive. I have to take other appointment while I get the money...! I’ll need the brakes pad change It has been very good but a little bit expensive. I have to take other appointment while I get the money...! I’ll need the brakes pad change More
by fgonzeyes
Verified CustomerEmployees Worked With
Isaiah , Anthony Lopez
January 31, 2019
Great My experience was great I love coming here to get my car serviced. Brandon was very nice and accommodated my needs in a timely manner My experience was great I love coming here to get my car serviced. Brandon was very nice and accommodated my needs in a timely manner More
by clorrettaholliday
Employees Worked With
Brandon Arias
January 31, 2019
Best day ever Karla is really the best sales person ever ! We have literally been working on me getting a car for 5months !!! I already had a car loan already so it Karla is really the best sales person ever ! We have literally been working on me getting a car for 5months !!! I already had a car loan already so it’s was very difficult and trying to save up for a down payment . But Karla contacted me almost every week to see if I was okay and telling me what cars I can get approved for. Today I got approved for a car . I thanked her !! Especially for her hard work and not giving up on me like these other dealership did . If it wasn’t for here I wouldn’t be walking out her with a car . Thanks Karla soooooo much girl!!!! More
by Racquelle94
Employees Worked With
Karla Marquinez
January 30, 2019
Unknown Costs Not Disclosed I was not happy with the quoted time and coats. I was given a price for a replacement of a tire rod which included labor. I was told it would take an I was not happy with the quoted time and coats. I was given a price for a replacement of a tire rod which included labor. I was told it would take an hour and i was in your service center for 4 hours. I also ended paying almost $200 additional to what was originally quoted for labor charges. I don’t think i will be returning here for service. Nicole was great More
by Sio07050
Employees Worked With
Nicole Granados
January 30, 2019
Hillside Nissan night mare. Dropped my keys at night box, NO Envelopes available. Wrote notes stating that I couldn't get into my truck through the driver side. Received a call a Dropped my keys at night box, NO Envelopes available. Wrote notes stating that I couldn't get into my truck through the driver side. Received a call around 7:10am the next morning from Nicole reviewing what I wrote on my envelope, and was told I would get a call when problem was identifed. I missed Nicole's call back at 12pm. I called back around 2pm to speak with Nicole answering machine twice, called a third time to find out Nicole was at lunch. I ask for someone other than Nicole and was transferred to another line only to end up being transferred to an answering machine. I called a fourth time and asked to speak with a manager and was told they couldn't locate him. I finally said are you guys serious and I was put on hold and while waiting on hold Nicole was called me on my other line I hung up and took Nicole's call. Nicole informed me that they called earlier to get additional authorization to open the door panel to find out what was wrong with the door. WHAT?!! I didn't expect to be told that nothing was done to resolve the problem other than a visual inspection. Nicole transferred me to the manager. I spoke the manger who's name I can't recall but I was told additional authorization was something they have to get from the customer when there's cost involved. So what have you guys done I asked, no real explanation was given, my opinion,is that nothing was done. I believed my car sat as a non priority while they worked on other cars, I feel I was lied to. I was told they would start the job now that I gave them authorization but they discovered the part they had was damaged and a new one had to be ordered. Amazing! Real bad experience at Hillside Nissan. I wasn't delt with honestly and I didn't get the impression they really cared in the slightest. More
by Candyman
Employees Worked With
Nicole Granados, Pat Didomemnico
January 30, 2019
David Thomas Great Guy Went in an purchased a 2018 murano and david thomas assisted me. If it was not for him, i would have not purchased the vehicle. Great and patient guy! Went in an purchased a 2018 murano and david thomas assisted me. If it was not for him, i would have not purchased the vehicle. Great and patient guy! He deserves a promotion More
by KQU123
Employees Worked With
Dave Thomas
January 30, 2019
Quick and efficient Very easy and simple to get out of one lease and I to my new Rouge. The best part was the timing and how quickly everyone worked to get the work done. Very easy and simple to get out of one lease and I to my new Rouge. The best part was the timing and how quickly everyone worked to get the work done. Overall, simple and efficient. More
by AMONZO1
January 29, 2019
Never choose Route 22 nissan I've purchased my new car nissan altima 2018 with Route 22 nissan. That was a good deal. But they have added additional security components in the PO I've purchased my new car nissan altima 2018 with Route 22 nissan. That was a good deal. But they have added additional security components in the PO(purchase order) and make it to the original amount w/o my approval. So be careful when you sign the contract with them. Still now am facing the issue to remove those security components from the PO. Their customer service is very worst. they will simply put you on hold and never come back. at some point of time they will cut the call. I've faced this issue so many time. Their finance department is more worst than the customer service. If you call them directly they will never answer the call. you have to very patient to deal with them. So never ever try this dealer for any reason. More
by Route22
Employees Worked With
James Cavallaro
January 28, 2019
Buyinga brand new car Jake really made my visit at Nissan worth it best experience every. I can tell I’m going to be a long time customer with Nissan because of him. Jake really made my visit at Nissan worth it best experience every. I can tell I’m going to be a long time customer with Nissan because of him. More
by Billythegoat
Employees Worked With
Jake (Jacob) Tapia
January 28, 2019
Great experience at nissan Jake was a big help in helping me leases my first vehicle thank you Jake. This I will tell my friends if they want to buy or lease go to Nissan and as Jake was a big help in helping me leases my first vehicle thank you Jake. This I will tell my friends if they want to buy or lease go to Nissan and ask for jake. More
by Jwill4493
Employees Worked With
Cesar Hurtado, Jake (Jacob) Tapia
