Empire Nissan of Hillside - Service Center

The Service Advisor and the Service Mechanic were very helpful and willing to answer all of the questions I had. I really appreciate the service I had. I look forward to coming back for future services. helpful and willing to answer all of the questions I had. I really appreciate the service I had. I look forward to coming back for future services. More

Misinformation at a cost with a smile but no results, pretty much sums up the lengthy review below. The good: The people i have worked or interacted with in person (on the phone is a different story) pretty much sums up the lengthy review below. The good: The people i have worked or interacted with in person (on the phone is a different story) were friendly and very professional. However i did not come for friendship, i came for results. I thought taking my car to the dealership will guarantee results but i was hopelessly wrong. The BAD: I keep getting a lot of wrong information on the phone only to drive there and be told differently. For example, i needed to drop my car to be fixed and I knew it will rake multiple days. I called several times and asked if they give out cars to drive while a car is being fixed, i specifically clarified that i am not referring to a rental and was told yes they do. I came in and was told that i will have to rent a car. I was upset but finally agreed to rent a car. I specifically said i want it for 3 days and specified that i will pickup on Friday and drop off on Monday morning. After picking up the car, i received a call telling me that it will count as 4 days not three. I told them that should have been explained to me before I picked up the car. I ended up paying for 4 days. Their mechanics kept mis-diagnosing my car's problems and charging me for it. I took my car in 3 times within 2 months in 2020 to fix my AC and got told i had to replace a hose, and recharge it, did everything they said (cost almost $700) and it still would not work. Note that one of the times the "fixed my ac", i had to take the car back because the engine was revving on it's own, which was not happening prior to their fix. I took my car back a fourth time and was told i have to change the condenser for over $1200. At this point i got fed up and went to a local mechanic who told me my sensors were bad so the AC was not tripping on and I just needed to change the sensors for under $300. I did so and now my AC is working. If I had to stay here and write every bad experience I've had at this dealership i will end up writing a book. They are the reason i am swearing off Nissan vehicles for life. Why is there not a zero stars option?! More

I would’ve given 5 stars but I was there for over 2.5 hrs for a basic oil change. When given my paperwork it shows that I arrived on time for my 11am appointment and my car was completed by 11:45. However, I for a basic oil change. When given my paperwork it shows that I arrived on time for my 11am appointment and my car was completed by 11:45. However, I didn’t get my car back until about 2:45! When I asked about my car I was told to look at the screen for an update. The status of my car was left on “final inspection for over an hour.” The service was done well but I should’ve never been waiting that long!! More

I’ll bring in my Nissan 350z it was running a U 1000 code if you know anything about cold you know that once a headache they took their time but as soon as I got my car back they had it back to 100% if you know anything about cold you know that once a headache they took their time but as soon as I got my car back they had it back to 100% More

Service department goes out of their way to help. Paco Service department goes out of their way to help. Paco Ramirez is the man. Great customer service. Always there to help. And Macarena is the Jack of Service department goes out of their way to help. Paco Ramirez is the man. Great customer service. Always there to help. And Macarena is the Jack of all trades - no matter what you need she can help. More

I was very pleased with the services and attention to my vehicle. Mr Granado was very professional and informative. Thank you Nissan for your help!!! vehicle. Mr Granado was very professional and informative. Thank you Nissan for your help!!! More

Every time I bring my car to Route 22 Nissan they do a fantastic job on my vehicle! I never have any complaints. I’ll be bringing my car back like usual fantastic job on my vehicle! I never have any complaints. I’ll be bringing my car back like usual More

Easily accessible and very welcoming crew and associates. Service itself sometimes take longer but still worth it. Waiting rooms are bit dull but atleast clean. Service itself sometimes take longer but still worth it. Waiting rooms are bit dull but atleast clean. More

I come here all the time to service my Nissans. Very reliable, staff is friendly, and convenient. I have also purchased two cars from this dealership. reliable, staff is friendly, and convenient. I have also purchased two cars from this dealership. More

I came in for an oil change on New years eve and the service was great! It only took an hour and the staff was friendly! service was great! It only took an hour and the staff was friendly! More