Empire Nissan of Hillside - Service Center

Service is good but improvements are recommended The scheduling of service is easy and there are multiple reminders by text message of the up-coming service, so there is no way for the customer to f The scheduling of service is easy and there are multiple reminders by text message of the up-coming service, so there is no way for the customer to forget the date/time. At drop-off, there was one (1) car ahead of me waiting for a service representative so I waited for a longer than anticipated time to get to see a service rep. This check-in process should be quicker and more efficient. I returned after 3:30 to pick-up the car and meet with the service rep to go over the service. That part went very well. The disappointment came when the service representative advised that there were a couple of recommended service items. I informed the service rep that as they have my contact information, I should have received a call or text informing of the items, with the option of having the same done while the car was there. I now need to schedule another appointment here or at another service facility. Finally, I presented the service coupon delivered in the mail when the car was brought in, however, in reviewing the bill, the credit, there was no express deduction reflecting the discount. The service rep advised that the discount was off the normal rates. If that was the case, it should be expressly stated on the invoice. More

Service was good although had to tell service staff about coupons and discounts..appears he did do not want to assist with that..(give the best affordable deal)... but made him aware what was beneficial for coupons and discounts..appears he did do not want to assist with that..(give the best affordable deal)... but made him aware what was beneficial for me.. concerns about health and safety.. No one was wiping down chairs when customers left.. no hand sanitizer available in restroom or through waiting area More

I never scheduled an appointment with service don't understand why they did I wind up paying for a service that I did not request and was not satisfied with the fact that I couldn't charge my car at th understand why they did I wind up paying for a service that I did not request and was not satisfied with the fact that I couldn't charge my car at that location due to no service agent showing up More

I was pleased on the level of awareness in regard to COVID-19. Everyone had their masks on, even the mechanics. I felt it was very professional COVID-19. Everyone had their masks on, even the mechanics. I felt it was very professional More

Great Service. Electrical System Recall/ReProgram Great Service. Electrical System Recall/Re Program needed. Covid-19 social distancing recommendations followed. Felt comfortable during hour and a ha Great Service. Electrical System Recall/Re Program needed. Covid-19 social distancing recommendations followed. Felt comfortable during hour and a half visit. Highly recommend for future visits. More

Excellent & Speedy Service. Very kind employees and very clean in regards to COVID precautions. ROUTE 22 Nissan is the way to go and the smart way to by! - Jose V clean in regards to COVID precautions. ROUTE 22 Nissan is the way to go and the smart way to by! - Jose V More

Outstanding customer service I have bought my last 6 cars from Route 22 Nissan even though I live in Staten Island, You can't beat the attentiveness you receive from both the sale I have bought my last 6 cars from Route 22 Nissan even though I live in Staten Island, You can't beat the attentiveness you receive from both the sales and service departments. They truly want to please their customers. More

They looked into all of my concerns and addressed all of them. I really enjoy how they keep me posted on how work on my car is going. them. I really enjoy how they keep me posted on how work on my car is going. More

Patrick was very professional and friendly. He updated the service with message. The service was done nicely and quickly. All touching area in the car were covered with plastic covers. Service was clean a the service with message. The service was done nicely and quickly. All touching area in the car were covered with plastic covers. Service was clean and safe. More

I will not recommend this place. When I got to the dealer I spoke with the advisor call Chris. I told him that I needed a wheel alignment, balance the tires, and tire rotation. However they only perform the I spoke with the advisor call Chris. I told him that I needed a wheel alignment, balance the tires, and tire rotation. However they only perform the tire rotation the other service that I ask for Was not done. I came back to Chris and told him What I requested wasn’t done. These guys are not truthfully to the customers. More