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Empire Nissan of Hillside - Service Center
Hillside, NJ
2,490 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,490 Reviews of Empire Nissan of Hillside - Service Center
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March 23, 2016
Great friendly service Service was great and Ryan did an excellent job together with the techs. The facility I love it. Since I bought my vehicle there is been a great exper Service was great and Ryan did an excellent job together with the techs. The facility I love it. Since I bought my vehicle there is been a great experience More
by MPrz06
Employees Worked With
Ryan in service also 5 ?????, Natalia Jimenez
Helpful March 01, 2016
worst place ever! I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change t I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change they crack my car`s oil pan strip, and now they deny. Service adviser( Vincent) he has really attitude problem. Manager of the department, he just keeping saying" you have to pay" you have to pay". If i need to pay, i will pay no worries but listen to customer first. After they listen to you, they are looking at your face speechless.And Service manager said that" i have to run this place, it doesn't work that way" Is that really costumer service skill? or are they really care about us? or they really focus on customer satisfaction? By the way anytime you go there, just be ready that you will waste at least 2 hours of your life for any single service check.... More
by green2877
Employees Worked With
Vincet and Service manager
June 20, 2015
06/18/2015 I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change t I don't know where to start but this place just car about your money. I bought my car from them, every oil change i went here. One of the oil change they crack my car`s oil pan strip, and now they deny. Service adviser( Vincent) he has really attitude problem. Manager of the department, he just keeping saying" you have to pay" you have to pay". If i need to pay, i will pay no worries but listen to customer first. After they listen to you, they are looking at your face speechless.And Service manager said that" i have to run this place, it doesn't work that way" Is that really costumer service skill? or are they really care about us? or they really focus on customer satisfaction? By the way anytime you go there, just be ready that you will waste at least 2 hours of your life for any single service check.... More
by green2877
Employees Worked With
Vincent
May 27, 2014
Alex Pribula - The service we received at Nissan/Rte 22 Hillside, NJ was a delightful experience. Alex and colleagues demonstrated great customer service and we wi The service we received at Nissan/Rte 22 Hillside, NJ was a delightful experience. Alex and colleagues demonstrated great customer service and we will recommend more customers to Nissan. Good JOB Alex! lol (I still need that key, lol)!!! Adelle/Diane..... More
by DJNISS2014
Employees Worked With
Alex Prubula, Alex Pribula
February 24, 2013
I've been coming here for service for two years now and I was inkling toward a different place (a flaw in history of my vehicle's maintenance). Like any other place, it's a work in progress and the ser and I was inkling toward a different place (a flaw in history of my vehicle's maintenance). Like any other place, it's a work in progress and the service have been better for the last six months and I did reconsider. Much appreciated. More
by aresreo
Employees Worked With
Dematteo and Velez
September 23, 2012
Well i went in to get an oil change done on my car, and wanted to get more info on teh buy back progeram. Bassem H assisted me he was very friendly. I told him i wanted a payment lower than what i was payi wanted to get more info on teh buy back progeram. Bassem H assisted me he was very friendly. I told him i wanted a payment lower than what i was paying and he was able to get me that. Overall it was a great experience... even though i didnt want a car i end up leaving with one. what a way to sell cars. GREAT JOB BASSEM H from Carlene williams More
by bashytrish67
Employees Worked With
Bassem H
May 19, 2012
Went in for an oil change had me waiting for almost 2 hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore hours ... My car was not even brought in .. Julian customer service rep was extremely rude had a horrible attitude .. Will not be going there anymore ! More
by Josayu
Employees Worked With
Julian
October 04, 2011
Mr Velez was great at helping me. He treated me like family and I felt very confortable with him. I would definatelly recomment Nissan 22 to my family and friends. Great job Julian!!! family and I felt very confortable with him. I would definatelly recomment Nissan 22 to my family and friends. Great job Julian!!! More
by Nanarias
Employees Worked With
Julian velez
September 16, 2011
Bought an Altima in the Bronx. Only had one key. It is a keyless entry system, but still thought I should have a spare. Bronx dealer said it only came with one key and wanted a ridiculous amount to make a keyless entry system, but still thought I should have a spare. Bronx dealer said it only came with one key and wanted a ridiculous amount to make another key. So I ordered a couple on the internet, but they need to be programmed. Bronx dealer still wanted huge amounts of money. Tried a locksmith, but they couldn't do it and said to take it to the dealer. I called Rte. 22 Nissan. It was about 4:00. Bryan was busy, so Cassandra said he would call me back before 5 pm. HE DID!!!! And he quoted me a price that was actually reasonable. So I drove from the Bronx to Rte 22 and had them do my keys. I tested them and they worked fine. Everyone I encountered at that dealership was pleasant, friendly, and seemed interested in serving the customer. They didn't try to jack up the prices, and didn't try to push useless stuff on you that you don't need. The bottom line is that I will now always travel from my job in the Bronx to Rte. 22 Nissan rather than going to the Bronx Nissan dealer I bought the car from. Why? Because the service at Rte. 22 Nissan is great, and they give me the impression that they care about the person and the car, not just making a buck. WELL worth the traffic, tolls, and trip to Jersey. More
by cgperry1
Employees Worked With
Bryan, Cassandra
August 31, 2011
When I visited the service department at RT.22 Nissan I really did not know what to expect. I explained the problem to my service rep Bryan. He answered all my questions and indicated he would call me by n really did not know what to expect. I explained the problem to my service rep Bryan. He answered all my questions and indicated he would call me by noon to let me know what the problem was and how much it would be. To my surprise, he called by 10AM to advise that the car was ready and that it was just a loose wire. I truly appreciated that he got back to me so fast and that RT 22 Nissan was so honest regarding my repairs. They just gained a customer and i will definately reccommend them to my friends and family. More
by meilyn
Employees Worked With
BRYAN VALDIVIA
