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Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.1
83 Reviews

83 Reviews of Empire Pre-Owned Superstore - Service Center

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April 06, 2022

Car failed inspection. Car over heated not helpful at all. Rude service department. No paperwork when purchased asked multiple times to send them. Also charged me for mass More

by Jessy9143jess1227
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Isabella
Apr 06, 2022 -

Jessy9143jess1227 responded

I said enough

Apr 06, 2022 -

Jessy9143jess1227 responded

Enough said

March 31, 2022

Is helpful and great personal attention. Excellent service. If you want a car this are the people More

by papowell03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Lombardo, Michelle Arruda, Said Affane, Nelson Desousa, Matheus Melo
March 15, 2022

Matt is an awesome person, and his boss, Said, is a good guy.. A good place to go get your vehicle if anyone is looking for something.. Thank you guys for my car More

by mtavares376
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Said Affane, Matheus Melo
March 05, 2022

Quick work. Very honest. A real pleasure to deal with. Been going there for years. Thanks! More

by Jctundis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim
February 09, 2022

I have had this car for a little over a month and the battery went. 205$ out of pocket for a supposed “new car” so frustrating and not okay! More

by SE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim
January 22, 2022

Very stressful to work with…. Kim is the only one who knows what is going on… More

by rsantopietro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kim
December 25, 2021

They got my part in near record time and the job was done quickly and efficiently. More

by bgeneric30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC and Kim in service.
December 18, 2021

They are always pleasant polite and very knowledgeable. They fixed my jeep got it back to the way it was and in the time they said it would take no problems very satisfied More

by jtetreault8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brenda
December 15, 2021

Transmission didnt shift right,tune up was never done on the vehicle after being told it was,wasn't told only some of the touch screen radio worked and never received warranty ,or financing papers I ask for More

by Jjconnolly2375
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matheus Melo
November 17, 2021

Micheal Lombardo the sales guys and the manager Sadi where very helpful in helping chose my vehicle More

by Salomonipina1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Micheal Lombardo jr was my sakes guy , Said Affane
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