Empire Pre-Owned Superstore - Service Center

I’ve had my vehicle left with this company for an auto collision repair and both visits have accumulated 9 weeks so far and still don’t have the vehicle returned. When I picked it up the first time, the r collision repair and both visits have accumulated 9 weeks so far and still don’t have the vehicle returned. When I picked it up the first time, the repair guy had been fired for “bad work”…my brand new replacement vehicle doors were improperly replaced and stuck out at the top and then it rained into my front driver door side and then the security lock side panel flew off while driving on the highway because the same mechanic didn’t replace them with new ones when my vehicle was getting serviced and then at the same time that happened, my trunk stopped opening….of course I’m told this isn’t related, but I assure you I had no issues with my car until it was getting fixed. Then they send my vehicle somewhere else and tell me after the fact. How do you make decisions for someone else’s property??…I wish I went somewhere else. I’m severely disappointed! I’ve had to pay out of pocket to make it to an annual family reunion and have had to postpone our family vacation. I never receive callbacks when I call there. Clearly not a priority. More

They’re service department has treated me with the greatest customer service. On time and very professional. greatest customer service. On time and very professional. More

Is helpful and great personal attention. Excellent service. If you want a car this are the people Excellent service. If you want a car this are the people More

Matt is an awesome person, and his boss, Said, is a good guy.. A good place to go get your vehicle if anyone is looking for something.. Thank you guys for my car guy.. A good place to go get your vehicle if anyone is looking for something.. Thank you guys for my car More

Quick work. Very honest. A real pleasure to deal with. Been going there for years. Thanks! Very honest. A real pleasure to deal with. Been going there for years. Thanks! More

I have had this car for a little over a month and the battery went. 205$ out of pocket for a supposed “new car” so frustrating and not okay! battery went. 205$ out of pocket for a supposed “new car” so frustrating and not okay! More

Very stressful to work with…. Kim is the only one who knows what is going on… knows what is going on… More

They got my part in near record time and the job was done quickly and efficiently. quickly and efficiently. More

They are always pleasant polite and very knowledgeable. They fixed my jeep got it back to the way it was and in the time they said it would take no problems very satisfied They fixed my jeep got it back to the way it was and in the time they said it would take no problems very satisfied More