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Empire Pre-Owned Superstore - Service Center

Swansea, MA

4.1
83 Reviews

83 Reviews of Empire Pre-Owned Superstore - Service Center

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October 30, 2021

JC went above and beyond. Handled the insurance disaster and was exceptional with his communication. More

by Christophermangia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JC
October 15, 2021

JC was very informed and provided exceptional customer service. He kept me informed all the way through the process of getting body work done. More

by jackiashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
JC
October 02, 2021

They were very courteous and helpful. They made the entire process for me stress free. More

by BETHANY.MEDEIROS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CJ
August 28, 2021

I was treated kind it was a matter of fact the deal was made and I've had no problems with this service and everyone is kind and polite More

by tonymedeiros107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Arruda, Said Affane, Nelson Desousa, Matheus Melo
August 14, 2021

Everything was smooth and easy. Jc was super nice and made sure everything was great. Thank you so much I appreciate it. Will be back if necessary More

by Dayshat4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jc
October 28, 2020

Everyone was very welcoming and nice! The process took longer than expected but I left with a beautiful car thanks to Mattheus! I recommend this place fully!! More

by SaddeJohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mattheus Melo
October 06, 2020

I have been a loyal Empire customer for 15 years. This was my first experience with the pre-owned store. It was fantastic. From the manager to the salesman to the detailers, the folks at Empire made buyin More

by AFRANK1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kasey Mathias
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance Manager , Matheus Melo, Jonathan Borges
September 19, 2020

I thought the price for the tire 221.00 dollars was very pricey. Also Kim, service dept., stated that all 4 tires were adjusted to have same PSI,s which was not the case. I had to add my own air to tires a More

by SAMMBL789
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kimberly Lexner
September 09, 2020

J.C. was the person I dealt with from the beginning. He explained everything to me re: the work that had to be performed and parts needed. He was very professional and respectful. I was extremely satisfied More

by ALMEIDAC12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J.C.
August 22, 2020

Great experience . Sales people were very nice . I love my car Thanks Empire I would recommend you to my family and friends . So people try them out . You can't go wrong More

by hphillips969
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Said Affane, Nelson Desousa
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