Empire Toyota of Huntington

First service to my new 2017 CR-V Since the moment I stopped at customer service, Andrew was very attentive with us and immediately responded to my concern . About the service it was Since the moment I stopped at customer service, Andrew was very attentive with us and immediately responded to my concern . About the service it was quickly than we expected. Thanks so much to get through easily in our first service in our new CR_V 2017. More

Very Happy Excellent experience. The service was friendly, competent and professional. If you are thinking of buying a vehicle don't overlook the after purchas Excellent experience. The service was friendly, competent and professional. If you are thinking of buying a vehicle don't overlook the after purchase service. Highly recommended. More

Toyota Care service carelessness set me up for paid service. This dealership performed all four of my Toyota Care service appointments for my 2015 RAV4. When I made the appointment for my final service in the pl This dealership performed all four of my Toyota Care service appointments for my 2015 RAV4. When I made the appointment for my final service in the plan in early August 2017, I was told on the phone that I had "missed" my 15,000-mile service, so this would be my 20,000-mile service (with 13,000 miles on the car). When I came in, however, I was told that there is no such as "missing" service and that the 20,000-mile service, which includes an oil change, had been performed during the February appointment, when I had about 10,000 miles on the car. As a result, this last visit would be the 25,000-mile service (with 13,000 miles on the car). Makes no sense so far, right? I had one problem to solve; the back seat, behind the passenger seat, could not be laid flat. We had fished around under the seat, checked seat belt position for blockage, etc., with no solution. When my car was done, the service rep said the seat was fine - a can under the seat had been blocking the mechanism. "Can of what?" I asked. She did not know, and it had probably been thrown out. I needed to know, so I asked her to check with the mechanic. She came back and said it had been a can of compressed air for emergency tire inflation, and he had left it in the car. I knew I had had such a thing and wanted to put it back in the bin with other safety gear. The can was not on a seat, it was not in the back, and I checked the bins to see if the mechanic had done me the favor of putting it away. Finally I checked under the seats. To my disgust, I found the can under the front passenger seat. From here, it could have easily rolled backward to wind up under the back seat, re-creating the original problem. Which would have brought me back for service IF I ever intended to return to the dealership. So careless. I will now return to my local mechanic, who had tenderly cared for my previous car, a 1998 Camry. When I first inherited it from my parents with only 17,000 miles on it, I intended to take it only to the dealership. But every time I brought it in for routine scheduled service, they found hundreds of dollars of repairs to be necessary, for problems that showed no symptoms. The last straw was a diagnosis that front struts that were about to collapse. The repair would have cost thousands. I decided to take my chances and delay. 100,000 miles later, the original struts were still fine. Now, when the service rep tried to sell me a package of service visits for the next two years, I declined with the reason that I do not trust the service there. In addition, I now know that since this was my first visit to the dealership at its new location, I should have received a complimentary car wash with my Toyota Care service. This was not provided. More

Check up They made it easy and quick. The newly renovated center is a big improvement. The quality of the work was very good. Juan is terrific! They made it easy and quick. The newly renovated center is a big improvement. The quality of the work was very good. Juan is terrific! More

Excellent employees very nice They did a fantastic job figuring out my problem but there hands where tied because of Toyota letting them make good on a recall that screwed up my ca They did a fantastic job figuring out my problem but there hands where tied because of Toyota letting them make good on a recall that screwed up my car. I should have never had it done but I own 2 Toyota's and believe in them and thought they would never do this to me! More

BAIT AND SWITCH....NEVER EVER EVER GO TO THIS DEALER I contacted Toyota of Huntington inquiring about a car for my 85 year old mother. After going over specific numbers for a specific model with Joanne C I contacted Toyota of Huntington inquiring about a car for my 85 year old mother. After going over specific numbers for a specific model with Joanne Contreras, appointment coordinator, we arrived at a monthly lease payment which was an "all in" price. (tax and fees built into the monthly payment) Joanne assured me that this was an all in price with no other hidden fees. I was very clear and specific in wanting to lease the car with all monies built in to one payment thereby avoiding a large cash outlay at the beginning of the lease. Joanne understood this and repeated this to me in our initial conversation. Joanne confirmed that the car was available. I told her my mother is frail and would be coming from about an hour away, I made an appointment to come in with my mother and sign the lease for the car the following morning. Once again, I specifically stated that my mother lives about an hour away and that my mother is frail (which is why I wanted the numbers worked out and agreed upon before I came with my mother who could ill afford to make the trip more than once). We arrived as we said we would. Joanne was not in. Ready to sign at that moment as I told Joanne my mother would be, I was told by Liz, the sales manager, that I misunderstood the pricing and the tax, fees etc were not included in my quoted price. After a few choice words we walked out. BAIT AND SWITCH......(Shame on me for not getting it in writing...Shame on Toyota of Huntington for being disgusting and dishonest with an 85 year old woman in poor health) BEWARE. More

Don't Go Antwhere Else Best Toyota dealer on Long Island. We went to 7 of them!!! No pressure, reasonable price, flexibility and inventory choices. Would recommend to all ca Best Toyota dealer on Long Island. We went to 7 of them!!! No pressure, reasonable price, flexibility and inventory choices. Would recommend to all car buyer! More

It was awesome. Had never been there before. Staff was professional and courteous. Showed me where everything was and explained procedure and timing. My car was ready Had never been there before. Staff was professional and courteous. Showed me where everything was and explained procedure and timing. My car was ready exactly when they said it would be. Beautiful waiting area. Complimentary coffee and bagels. More

Hard front end alignment Always have a good experience at Huntington Toyota. I had brought my 4runner to 3 different tire places to get the alignment done before I brought it Always have a good experience at Huntington Toyota. I had brought my 4runner to 3 different tire places to get the alignment done before I brought it to Huntington who took the time to do it right. More

Absolutely a nightmare I received a call stating that everything was approved, when I arrived I was asked to pay for DMV chargers once that was done I put insurance on the v I received a call stating that everything was approved, when I arrived I was asked to pay for DMV chargers once that was done I put insurance on the vehcial. Once I went into Finance restart a delay in the process ask me to give them a few days a few days have been to a week and all this time the vehicle had car insurance and registered to my name. I never took the car it took me over a week to receive my refund he was such a horrible experience I would not recommend anyone to go to Huntington Toyota. None of the managers could even answer any of my questions how could this happen all they did was give me the run-around until I made a phone call to corporate. More