Empire Toyota of Huntington

Great! Michelle was great! It's because of people like Michelle that I purchased a Toyota!!! NOT because of the dealership- Michelle was great! It's because of people like Michelle that I purchased a Toyota!!! NOT because of the dealership- More

Hard to find oil leak I have had a small oil leak since I bought the Highlander in Jan.'16. The service staff kept suggesting that I check for the leak on a weekly basis un I have had a small oil leak since I bought the Highlander in Jan.'16. The service staff kept suggesting that I check for the leak on a weekly basis until they could pin-point the exact reason for the problem. They did not give up trying to solve the problem, and it was corrected on the third attempt. Their professional follow-up and courtesy was much appreciated. More

Taken care of quickly and efficiently. The problem was fully diagnosed and explained and given the choice of proceeding forward. No pressure regarding how to fix problem. All service was The problem was fully diagnosed and explained and given the choice of proceeding forward. No pressure regarding how to fix problem. All service was promptly administered so that car was returned same day in excellent condition. Very much appreciated the senior discount applied to end bill. Toyota personnel are very caring and straightforward. More

The best. The best thing of Huntington Toyota dealer is that the Customer is very important and they make sure to get to their expectations. Thank you!! The best thing of Huntington Toyota dealer is that the Customer is very important and they make sure to get to their expectations. Thank you!! More

WAS NOT TOLD CAR WAS IN AN ACCIDENT! I bought a year old Toyota from Huntington Toyota. I brought in plates for the car, put them on my Toyota - but they registered the car under the dif I bought a year old Toyota from Huntington Toyota. I brought in plates for the car, put them on my Toyota - but they registered the car under the different plates!!!! I did not notice this until I got a letter from DMV. It took them 6 months to straighten it out! After I started driving the car, the rear bumper separated from the quarter panel at the seam. It is held up with tape! I brought it to a local body shop. They said the bumper was replaced with an aftermarket bumper that did not have clips - it was glued on and the glue was coming off. And the paint on the bumper was cracking because it was repainted poorly. The service manager said there was no proof it was sold like that. I will have to pay for a new bumper cover. One headlight needed adjusting. The service manager said it would be $135 to take off the headlight and look at it. I brought it to PEP Boys and they fixed it in 5 minutes. The salespeople will say anything to sell you the car. The service department is not your friend. It takes two hours for a "complimentary" oil change. They never have time for my "free" car wash and will not check out anything without overcharging you. IF YOU BUY A CAR FROM THEM, ALWAYS HAVE AN INDEPENDENT MECHANIC TAKE A LOOK AT IT. DO NOT TRUST HUNTINGTON TOYOTA. DO NOT TRUST CARFAX. If you get your car repaired and pay cash, it will not go on Carfax. Look at the awful review for Huntington Toyota, there is a reason for it. More

New car purchase Jorge Mejia helped guide me through the sales process and I eventually walked out with a beautiful truck. I highly recommend using this dealership fo Jorge Mejia helped guide me through the sales process and I eventually walked out with a beautiful truck. I highly recommend using this dealership for their sales and service departments. More

Great Service This was my first time having a car serviced through a dealership and I was very pleased. I was having my 5K service on a 2015 Venza. Although I' This was my first time having a car serviced through a dealership and I was very pleased. I was having my 5K service on a 2015 Venza. Although I'm used to dropping a car off and leaving, the generous spread of coffee, bagels and newspapers helped the time pass. Maybe next time I'll get that manicure they offer! More

New %*#€!! Run flat tires My advisor was Michelle Micalizzi, who was great and saved me some money. The service loses a star because the dealer is pricey, like all dealers. The My advisor was Michelle Micalizzi, who was great and saved me some money. The service loses a star because the dealer is pricey, like all dealers. The fact that I have to buy runflats on the Sienna would lose 3 more stars, but it's not their fault. Michelle met me in the drop off area before I even put the car in park, gave me the estimate and I was done in about an hour and a half, with no surprised at the cashier. Price she quoted a few days before was the price I paid. Bagels were pretty good too. More

Efficient Servicing Went in for the 25K miles maintenance service on our 2015 Highlander Hybrid. The service experience provided by Kelly Henry was very efficient, econom Went in for the 25K miles maintenance service on our 2015 Highlander Hybrid. The service experience provided by Kelly Henry was very efficient, economical and in a timely fashion. Thanks Kelly! More

Excellent Service every time Honestly speaking, I have to tell you from the moment you enter the service station to the moment you leave...you are escorted like you are royalty. Honestly speaking, I have to tell you from the moment you enter the service station to the moment you leave...you are escorted like you are royalty. More