Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Empire Toyota of Huntington
Huntington Station, NY
4,395 Reviews
We're one of the Long Island Toyota dealers whose mission is treat every visitor like an honored guest in our home, but to the Toyota customers we serve it is much more than a mission statement. Our NY Toyota customers quickly learn that shopping at Empire Toyota means being treated with respect, not having to negotiate or visit multiple NY Toyota dealers to get the price you deserve. Being treated like family means giving NY Toyota buyers real price quotes on the Toyota they are looking for when they request it. These ways of doing business have helped us stand out from NY Toyota dealers, and our Long Island Toyota customers here in New York and throughout the entire state of New York choose Empire Toyota of Huntington.
At Empire Toyota we also consider ourselves to be one of the premier used Toyota Long Island dealers as well. Empire Toyota maintains a large selection of quality used Toyota NY driven vehicles and Toyota Certified Used Cars for used Toyota shoppers to choose from. Our used Toyota inventory is highlighted by our selection of Toyota Certified Used Cars and the warranty and incentives that come standard with each one. At Empire Toyota we believe that every customer deserves a quality, reliable Toyota whether it is new or used and we have the inventory to make it happen. Whether you purchased a new or used Toyota vehicle, you can keep your Toyota running like new at our Toyota Service Long Island facility. Our factory certified Toyota service technicians will help you maintain and repair your Toyota from the convenience our customer-friendly, state-of-the-art Toyota Service Center right here in Huntington, New York. Looking for Toyota Parts Long Island? Empire Toyota has all of the Toyota parts the "do-it-yourself" enthusiast needs.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,395 reviews
June 17, 2013
From the moment we entered the dealership, we were treated warm and openly. Charles was very professional and listened to our needs and wishes. He was direct and honest and made us feel confident abou treated warm and openly. Charles was very professional and listened to our needs and wishes. He was direct and honest and made us feel confident about the car buying a car process. Within a few minutes, he had the numbers we had hoped for and together with a manager, closed the deal. We drove out with our new Camry in less than two hours. In short, it was the best experience we have had in the five Camry's we have purchased since 2000. More
by jamesal
Employees Worked With
Charles Meuser
June 16, 2013
When I went to this dealership, the salesperson Ray approached us. He was very nice and polite. He answered all of our questions, and let us test drive the car. He was great! However once we went insi approached us. He was very nice and polite. He answered all of our questions, and let us test drive the car. He was great! However once we went inside and had to deal with the manager it went down hill from there. I felt that the manager we dealt with was pushy and was not giving us a fair price, so we left. The next day, someone from their customer service department called me to see why we had not made a purchase, then hung up on me & never got back to me. I really liked the car so I went back in to see it again, and to my surprise they raised the price $2,000! Said they could not honor the previous price given to us. I felt like we were being given the run-around so we left. I wound up getting the same car (with 20,000 less miles) at another dealership for $1,000 less. More
by Ashleylabieniec
Employees Worked With
June 14, 2013
consistantly promised a time frame for repairs only to wait and have the repairs done in twice the length of time. My next car will NOT be a Toyota or I will stop using service here. The service manager wait and have the repairs done in twice the length of time. My next car will NOT be a Toyota or I will stop using service here. The service manager has explained that the service rep has mistated the length of time needed for the service. He should instruct his staff accordingly. Not happy here. More
by dannykg
Employees Worked With
Service Department
June 13, 2013
Ray Nazario was our salesperson and he treated us very well. He gave us a lot of information about the Prius that we were interested in buying, We felt like we could ask any question we wanted and get an well. He gave us a lot of information about the Prius that we were interested in buying, We felt like we could ask any question we wanted and get an informative answer from Ray. Especially with the Prius we felt like this was important, it is a hybrid and we have never owned one. He coordinated all the paperwork and details involved in a car buying transaction, time-consuming tasks, unfamiliar to us! He also coordinated details with our insurance agent, which made it very easy for us. We got our brand-new car in just a few days, from the time we signed papers, as promised! Every thing he said was absolutely accurate, there was nothing that changed in the whole transaction. When we got into the driver's seat, he was right there with my husband and I, showing us all the wonderful things about our beautiful new Prius! And he told us to call him any time if we had any questions. We got a great price and very good terms financing our purchase. We were treated very, very well! I could not have asked for a better experience! I have already recommended Ray to all our family members. More
by kitty419
June 11, 2013
Went to the dealership looking for at one of their used vehicles. After reading very mixed reviews I wasn't sure what to think of the place. I knew I was not buying the car the day I walked in there and to vehicles. After reading very mixed reviews I wasn't sure what to think of the place. I knew I was not buying the car the day I walked in there and told them that (I still had to sell my car). The salesman said "Ok, well you can put a deposit on it so we can hold it for you." The only problem with this was that the salesman told me someone had just put a deposit on the same car a day before and he told me if I wanted to buy the car then and there it was mine and I began thinking to myself if a guy just put a deposit on the car, how is he going to sell it to me? Two scenarios: 1) The salesman lied and there was no person putting a deposit down 2) Some guy put the deposit down, but it meant NOTHING in terms of holding the car. Either way, its a negative scenario. I knew from this point something was wrong. After I sold my car, I called back and said I sold my car, lets talk numbers. After being told "once I sold my car we could negotiate the price," they told me the price was "The lowest price they could do". I said ok bye. Two days later, they called back and we negotiated a little bit to get to about $400 less than what they were asking (which I was willing to pay). The salesman printed out my "out the door" price after taxes and fees. They tried to add $700 in dealer fees and one of them was a "Transportation Fee" for $375. I called them and spoke to the sales manager and said "What are the two fees?" He responded with "$375 is the fees for prepping the car, advertising, etc." I thought to myself, fine no problem every dealer has that. Then he told me the transportation fee was their cost of getting the car to the lot. Only problem was, the car was traded in to that dealer. The old owner drove the car to that lot and dropped it off. No transportation needed except to park it. I told them to remove the fee and I would buy the car, and they told me they couldn't remove it or negotiate it (even thought it said all the dealer fees were negotiable). The sales manager responded by telling me someone else put a deposit on the vehicle and is willing to pay the out the door price with the $700 in fake fees. I told the "Fine, let them pay those BS fees" and hung up the phone. Now you'd think this whole situation was over. However, I then received a call from the salesman who was working with me and he began talking very loudly and with an obnoxious attitude to me, telling me how the cars mine, and the fees are the fees. I told him very specifically, "I am not buying the car from you, you are not getting my business" and I was about to hang up he would always say "Wait" and kept going on for about fifteen minutes. I really didn't want to be rude by hanging up, however after fifteen minutes of him basically begging me to buy their car I told him "I'm hanging up now." Turns out, almost a month later the car is still on their lot, so obviously when he kept telling me "The cars going to go" and that its such a high demand car and that multiple people put deposits on it were all lies to get me to buy the car for the full price with all the fake fees they tack on. I found the exact same car three days later for a better price with a warranty for five years. I'm glad I didn't give them my business as the people I dealt with were liars and trying to get as much profit on the back end of the deal as possible. Never going back and the funny part is, I have a friend who was looking at a used car at this dealership dealt with the same guy, Terrell, and he tried to pull the same exact thing on my friend. He did the exact same thing and walked away. Other salespeople at this dealership might be easier to work with then Terrell, but I had a friend experience the EXACT same lies that Terrell told me. More
by UnhappyCustomer321
Employees Worked With
Terrell Carpenter
June 10, 2013
Let me start off by saying that Juan was friendly, professional, and courteous . He approached me with a smile and informed me of all the amenities available to me while I waited. ( cookies, breakfa professional, and courteous . He approached me with a smile and informed me of all the amenities available to me while I waited. ( cookies, breakfast, manicures and massages)! He was reassuring and made me feel confident that I was in very good hands. My Prius was in excellent working order when I left the Huntington Service Facility He should be commended for his professionalism and kindness. There should be more people like Mr Vargas assisting customers. I left satisfied, well manicured, full and confident that when I need to return to Huntington Toyota Service my experience will be equally as satisfying. Mr Vargas will be the person I would like to help me in all future servicing issues. Best regards, Michelle Fitlin More
by Mafitlin
Employees Worked With
Juan Vargas, Service Department
June 09, 2013
Jasmine was the best ! Very knowledgeable, helpful and a total sweetheart. I would recommend her and this whole dealership to anyone. Everyone in this dealership was very nice and I am sure I made the rig total sweetheart. I would recommend her and this whole dealership to anyone. Everyone in this dealership was very nice and I am sure I made the right choice with buying my first Toyota ! The customer service rocks. More
by sayba
June 08, 2013
I was very happy with everything about this dealership it was the right car for the right price. They took back my old leased car and I left with a new 2013 Toyota Camry. Very happy would highly recommend! was the right car for the right price. They took back my old leased car and I left with a new 2013 Toyota Camry. Very happy would highly recommend! More
by bob62
Employees Worked With
Joe Campo, Victor Arias
June 08, 2013
My wife and I are expecting twins and already have a 3 year old daughter. I went into the dealership and spoke with Danny Bubb who walked my through the Toyota Sienna and how this mini van would meet my year old daughter. I went into the dealership and spoke with Danny Bubb who walked my through the Toyota Sienna and how this mini van would meet my family's needs. Danny was very knowledgeable about the Sienna and showed me all the features for the XLE AWD model that I was looking at. I felt a connection with Danny because he was not your typical new car salesman which can be pushy. Danny presented me with all the information on the Sienna and let me make my decision at my own pace. I went to several other dealerships after meeting with Danny and was met with high pressure salesman and actually walked out of one dealership because of it. Throughout my research and visits to several dealerships, Danny always kept in contact with me and asked about how my wife was doing with the pregnancy. It was because of Danny's personality and sales technique of giving me time to digest information and make an informed decision for what was right for my family, I decided to purchase my Sienna from Toyota. The whole experience was a pleasure and would recommend this dealership and Danny Bubb to friends and family. More
by Cwelner
June 05, 2013
I went to Huntington Toyota on a whim to inquire about possibly trading in my old Rav 4 and leasing a new Rav 4. As soon as I walked into the dealership, the receptionist paged for customer assistance to possibly trading in my old Rav 4 and leasing a new Rav 4. As soon as I walked into the dealership, the receptionist paged for customer assistance to the sale floor; Ray Nazario walked out and introduced himself. I left the dealership a little while later with a new leased 2013 Rav 4 and a smile on my face! The reason: Ray Nazario. I found Ray to be professional and he answered any questions I asked regarding the Rav 4 and leasing. He did not pressure me into signing for a vehicle but when I did sign, he was so helpful that when I left Huntington Toyota that day, I drove away in the new Rav 4 I wanted and at a price I was comfortable with. Thank you again Ray! More
by nysherry
Employees Worked With
