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Empire Toyota of Huntington - Service Center

Huntington Station, NY

4.7
2,211 Reviews

2,211 Reviews of Empire Toyota of Huntington - Service Center

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October 03, 2020

I came in to Empire Toyota last Thursday, 10/01/2020 for a NYS inspection for my 2013 Toyota Prius. David immediately greeted me and began helping me. He got me in an out within a reasonable amount of time. More

by Ryan E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 06, 2020 -

Empire Toyota of Huntington responded

Thank you for the 5-star review and recommendation of David! He is a great asset to our dealership. We hope you will visit again for your future car needs!

October 02, 2020

paid for tire rotation mechanic did not add air to tires had to return next day . Had to pay a fee to use my credit card never had to pay extra on any previous work done. Did not have a check book with m More

by STRAT0
Recommend Dealer
No
Employees Worked With
Service Department
Oct 15, 2020 -

Empire Toyota of Huntington responded

Hello Strat, I am sorry to hear that you were unhappy with your service experience. If you would like to discuss these issues, please contact Romeo Mejia at 631-759-9176 and he will gladly address your concerns directly. Thank you.

October 02, 2020

We have two Toyota vehicles that we service here regularly—one of which we purchased at this dealership. We have always been very happy with the service here. However, the new credit card fee is out More

by JULIE.HENDRICKS.ATKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 03, 2020 -

Empire Toyota of Huntington responded

Hi Julie, Thank you for your positive review. We are happy to hear that you were pleased with your service visit!

October 02, 2020

The maintenance service was great and the customer service was friendly, and the staff were very efficient in doing their work thanks Huntington Toyota for your great service .I'll be back soon More

by Ursule Puemo
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Javier Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Velasquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department, Michelle Micalizzi, Anna Vargas, Gracie Agosto, Kimberly McCapline, Brandon Martin
Oct 03, 2020 -

Empire Toyota of Huntington responded

Hi Ursule, Thank you for sharing your 5-star review with us! We are pleased to hear that you had a great service experience, and we hope to see you again!

October 01, 2020

Always great service! Thanks to Kelly Henry, Richard Kuplen, Gianni! Very professional, courteous, fast and accommodating. I recommend Huntington Toyota to all my friends who owns Toyota. More

by yaroslavfadeyev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department
Oct 02, 2020 -

Empire Toyota of Huntington responded

Thank you for your 5-star review! We are happy to hear that Kelly, Richard, and Gianni made your visit outstanding, and we hope you will visit again!

September 30, 2020

Lately the service is not being done properly. I just had service and my break is squealing when I reverse. My seat was moved and I had a hard time putting it back in that right position. More

by PBADRESINGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Liz MacFall
3.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Department, Juan Vargas
Oct 01, 2020 -

Empire Toyota of Huntington responded

I apologize for any inconvenience or frustration you have experienced during your recent service visits, pbadresingh. If possible, please contact Romeo Mejia at 631-759-9176; he would like to speak with you directly and address your concerns with you. Thank you.

September 30, 2020

Short and sweet!! An oil change with rotated tires!I was Short and sweet!! An oil change with rotated tires! I was put in an hour, as was promised! Just wish the service center was closer to my home. More

by cchorney50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 01, 2020 -

Empire Toyota of Huntington responded

Thanks, cchorney! It's great to hear that your experience was pleasant and efficient, and that your car was well taken care of. We appreciate your business and look forward to working with you again in the future.

September 29, 2020

Truly exceptional service. Prompt, courteous, professional customer service people and technicians. This service facility is the reason I continue to lease my Toyota vehicles from Empire Toyota o More

by RL598EMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo, Service Department
Sep 29, 2020 -

Empire Toyota of Huntington responded

Thank you for sharing your 5-star review! We are thrilled that you had a fantastic service experience, and we look forward to working with you again in the future!

September 28, 2020

Their service was excellent ! One month ago, they repaired my air conditioner and they ask me to recheck one month later. I went to there again. They found no more trouble for my air conditioner. At More

by momowander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 29, 2020 -

Empire Toyota of Huntington responded

We are happy to hear that you had an excellent service experience! Thank you for sharing your positive review with us!

September 27, 2020

I received good service as usual. I was welcomed, recommended on how to save money on oil change service and notified of what other work need to be done. Everything was done well More

by JUST94MOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 29, 2020 -

Empire Toyota of Huntington responded

We are pleased to hear that you had an excellent service experience! Thank you so much for sharing your 5star review with us!

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