Empire Toyota of Huntington - Service Center

customer service Verrrrrrrrrrrry customer orientated. The minute I arrived I was promptly greeted with a service associate. Then provided what the service was for and Verrrrrrrrrrrry customer orientated. The minute I arrived I was promptly greeted with a service associate. Then provided what the service was for and was told approximately how long it would take for the service. More

Service I had my car in for service few days ago at Toyota of Huntington and their staff are very polite and friendly. My Service advisor Rodrigo was on point I had my car in for service few days ago at Toyota of Huntington and their staff are very polite and friendly. My Service advisor Rodrigo was on point with the services. More

My Prius is now 10 years old, and I have been bringing it to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is compete to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is competent to deal with a combination electric/gasoline engine. Over the years, I have come to develop a relationship of trust and integrity in Juan Vargas. He has always taken the time to explain the need for any repairs made to my vehicle, and has always delivered both good and bad news in that regard with the utmost transparency. This time around, I learned the unfortunate news that what I was anticipating having been caused by a blown fuse, was actually the failure of the multi functional display unit in the car. The cost to replace the device was quoted at $7000 for a new one, or about $2100 for a rebuilt one. To say that I was in shock, would be putting it mildly. I told Juan that I would need to take a little time to figure out how to proceed. After doing quite a bit of research about the MFD and what it does on the Internet, I returned to seek Juan's advice, since, given the age of my car, I was unsure that I should keep the car. He patiently batted around the alternatives with me, and in the end, I decided to go forward with the repair. The next step was how in the world I was going to afford this unexpected expense. Once again, Juan rose to the occasion by offering to help me enroll in a special credit card offered by Toyota whereby I could spread the payments out over six months, interest free, so long as they were made in a timely fashion. Lastly, I was provided with a courtesy car for the duration of the repair. Upon notification from Juan that my car was ready for pick up, I was informed that I was to receive a little surprise. When I arrived, the "little" surprise turned out to be that the MFD, which accounted for the major portion of the expense, was comped by Toyota, and that I would just be responsible for the labor charges, which totaled $315. Juan had intervened on my behalf, advising Toyota of my loyalty as a customer, and was able to negotiate what felt like nothing less than a miracle! My personal profile is that I am a single woman who was forced into an unplanned for retirement this past year due to health matters that encompassed two month-long hospitalizations, and a couple of surgeries. My medical expenditures alone had exceeded half of my annual income. Many well-intentioned friends have advised me over the years that servicing your car at the dealership is always more expensive. Hopefully, this account of my experience at Huntington Toyota, and, more specifically, with your remarkable employee, Juan Vargas, illustrates how very erroneous that concept can be. I simply cannot express the depth of my appreciation for the treatment that I just received. Sincerely, Gerri Ryan More

Inspection - New Computerized Key Fob Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. More

Smooth and Easy My Service contact Rob G. was friendly and knowledgible which made the service write-up go quick. New tires, alignment, full service and inspection wa My Service contact Rob G. was friendly and knowledgible which made the service write-up go quick. New tires, alignment, full service and inspection was pretty quick and he was always giving me updates as to the progress. The facility was clean and the coffee and bagels helped! Thank you! More

Car smelled like gasoline Although everyone is very friendly and helpful the car was returned and smelled of gasoline and the steering wheel was dirty and after going cleaned i Although everyone is very friendly and helpful the car was returned and smelled of gasoline and the steering wheel was dirty and after going cleaned it the rag was black. More

Battery Was helped very quickly. Gus, a service employee helped me and made sure I was finished in a timely manner. I would recommend going to Gus. Was helped very quickly. Gus, a service employee helped me and made sure I was finished in a timely manner. I would recommend going to Gus. More

Great people to help me and my car at Toyota of Huntington Juan Vargas is an exceptional service provider. I am treated reasonably and respectfully with my car service each and every time I service my vehicle. Juan Vargas is an exceptional service provider. I am treated reasonably and respectfully with my car service each and every time I service my vehicle. I will return to see Juan and his team (Kelly and the rest) when I need to service my Toyota and future Toyotas. Thank you. More

Servicing 2014 4Runner Excellent, friendly representative assisted with an oil change, and tire rotation. A rattle on the undercarriage was the main reason for the visit. T Excellent, friendly representative assisted with an oil change, and tire rotation. A rattle on the undercarriage was the main reason for the visit. The heat shield bolts had rusted and were sheared off. The brakes were replaced all around and the drive belt was also replaced. More

Robert Geekie was fantastic I had an ongoing issue for a couple years and he recently got involved and fix that immediately. Romeo was great also Give them fat r was fantastic I had an ongoing issue for a couple years and he recently got involved and fix that immediately. Romeo was great also Give them fat raises !! More