Empire Toyota of Huntington - Service Center

Being Toyota consumer for years I feel the service quality is going down I have a certified. Who le purchased from a Toyota and went for Annual inspection. I was told that Tyre needs replacement and quality is going down I have a certified. Who le purchased from a Toyota and went for Annual inspection. I was told that Tyre needs replacement and I had spl coverage purchased from toyota though they refused the coverage as ask to pay full Later when looked at tyre it was different damage Every time such experiences are making me feel should sell Toyota car and go for other makes for next car More

Excellent service! Thank you so very much!!! Excellent service and great job, I appreciate a good work as always!!! May your life be filled with happiness, I wish you a Thank you so very much!!! Excellent service and great job, I appreciate a good work as always!!! May your life be filled with happiness, I wish you a very best!!!! More

Great customer service - customer is provided detailed information about the work being done and why it is being done. Ongoing update about the completion of the work from - customer is provided detailed information about the work being done and why it is being done. Ongoing update about the completion of the work from start to finish. More

Excellent service My 2020 Toyota corolla was in for it's first service. My service Advisor was Juan . He is always extremely, helpful, knowledgeable, accommodating a My 2020 Toyota corolla was in for it's first service. My service Advisor was Juan . He is always extremely, helpful, knowledgeable, accommodating and courteous. He always listens to my concerns and solves the issues. There was no waiting to be helped as I was taken care of right away. I did have to wait a while for my car to be finished, as it was a busy Saturday. However, a service technician spent extra time with me after the car was serviced to explain some new features that I had concerns over. More

Top Shelf, and very Professional. Service was "Top Shelf," and pleasant. There was no waiting, or sitting around to be helped, and was taken care of right away. My Service Advisor, Gus Service was "Top Shelf," and pleasant. There was no waiting, or sitting around to be helped, and was taken care of right away. My Service Advisor, Gus Vasconcellos was very helpful and knowledgeable. And also helped me set up my next appointment. Yes, a great experience, from start to finish. More

Had me in and out quickly. Clean, modern and well lit waiting room. Comfortable seats. Good communication throughout. I would recommend Huntington Toyota over Smithtown Toyota always. waiting room. Comfortable seats. Good communication throughout. I would recommend Huntington Toyota over Smithtown Toyota always. More

customer service Verrrrrrrrrrrry customer orientated. The minute I arrived I was promptly greeted with a service associate. Then provided what the service was for and Verrrrrrrrrrrry customer orientated. The minute I arrived I was promptly greeted with a service associate. Then provided what the service was for and was told approximately how long it would take for the service. More

Service I had my car in for service few days ago at Toyota of Huntington and their staff are very polite and friendly. My Service advisor Rodrigo was on point I had my car in for service few days ago at Toyota of Huntington and their staff are very polite and friendly. My Service advisor Rodrigo was on point with the services. More

My Prius is now 10 years old, and I have been bringing it to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is compete to Huntington Toyota ever since I purchased it. Since it is a hybrid, I want to feel secure in the knowledge that whoever is working on it is competent to deal with a combination electric/gasoline engine. Over the years, I have come to develop a relationship of trust and integrity in Juan Vargas. He has always taken the time to explain the need for any repairs made to my vehicle, and has always delivered both good and bad news in that regard with the utmost transparency. This time around, I learned the unfortunate news that what I was anticipating having been caused by a blown fuse, was actually the failure of the multi functional display unit in the car. The cost to replace the device was quoted at $7000 for a new one, or about $2100 for a rebuilt one. To say that I was in shock, would be putting it mildly. I told Juan that I would need to take a little time to figure out how to proceed. After doing quite a bit of research about the MFD and what it does on the Internet, I returned to seek Juan's advice, since, given the age of my car, I was unsure that I should keep the car. He patiently batted around the alternatives with me, and in the end, I decided to go forward with the repair. The next step was how in the world I was going to afford this unexpected expense. Once again, Juan rose to the occasion by offering to help me enroll in a special credit card offered by Toyota whereby I could spread the payments out over six months, interest free, so long as they were made in a timely fashion. Lastly, I was provided with a courtesy car for the duration of the repair. Upon notification from Juan that my car was ready for pick up, I was informed that I was to receive a little surprise. When I arrived, the "little" surprise turned out to be that the MFD, which accounted for the major portion of the expense, was comped by Toyota, and that I would just be responsible for the labor charges, which totaled $315. Juan had intervened on my behalf, advising Toyota of my loyalty as a customer, and was able to negotiate what felt like nothing less than a miracle! My personal profile is that I am a single woman who was forced into an unplanned for retirement this past year due to health matters that encompassed two month-long hospitalizations, and a couple of surgeries. My medical expenditures alone had exceeded half of my annual income. Many well-intentioned friends have advised me over the years that servicing your car at the dealership is always more expensive. Hopefully, this account of my experience at Huntington Toyota, and, more specifically, with your remarkable employee, Juan Vargas, illustrates how very erroneous that concept can be. I simply cannot express the depth of my appreciation for the treatment that I just received. Sincerely, Gerri Ryan More

Inspection - New Computerized Key Fob Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. Sonny did an excellent job of taking care of us and our car. He was friendly, helpful, and efficient. The whole experience was a pleasure. More