Empire Toyota of Huntington - Service Center

Wonderful Kelly Henry the service rep is very customer oriented and competent.The new service facility on Oakwood rd is spacious I was however disappointed b Kelly Henry the service rep is very customer oriented and competent.The new service facility on Oakwood rd is spacious I was however disappointed because when I showed up for my appointment at 1:45 There was NO molk for coffee or bagels. This needs to be addressed More

Professional and accommodating!! We came in for our 10 month/10,000 mile servicing, but also needed a tire replaced! Toyota scheduled us immediately and was very helpful with question We came in for our 10 month/10,000 mile servicing, but also needed a tire replaced! Toyota scheduled us immediately and was very helpful with questions we had about our car and coverage!! Thank you!! More

First service to my new 2017 CR-V Since the moment I stopped at customer service, Andrew was very attentive with us and immediately responded to my concern . About the service it was Since the moment I stopped at customer service, Andrew was very attentive with us and immediately responded to my concern . About the service it was quickly than we expected. Thanks so much to get through easily in our first service in our new CR_V 2017. More

Very Happy Excellent experience. The service was friendly, competent and professional. If you are thinking of buying a vehicle don't overlook the after purchas Excellent experience. The service was friendly, competent and professional. If you are thinking of buying a vehicle don't overlook the after purchase service. Highly recommended. More

Toyota Care service carelessness set me up for paid service. This dealership performed all four of my Toyota Care service appointments for my 2015 RAV4. When I made the appointment for my final service in the pl This dealership performed all four of my Toyota Care service appointments for my 2015 RAV4. When I made the appointment for my final service in the plan in early August 2017, I was told on the phone that I had "missed" my 15,000-mile service, so this would be my 20,000-mile service (with 13,000 miles on the car). When I came in, however, I was told that there is no such as "missing" service and that the 20,000-mile service, which includes an oil change, had been performed during the February appointment, when I had about 10,000 miles on the car. As a result, this last visit would be the 25,000-mile service (with 13,000 miles on the car). Makes no sense so far, right? I had one problem to solve; the back seat, behind the passenger seat, could not be laid flat. We had fished around under the seat, checked seat belt position for blockage, etc., with no solution. When my car was done, the service rep said the seat was fine - a can under the seat had been blocking the mechanism. "Can of what?" I asked. She did not know, and it had probably been thrown out. I needed to know, so I asked her to check with the mechanic. She came back and said it had been a can of compressed air for emergency tire inflation, and he had left it in the car. I knew I had had such a thing and wanted to put it back in the bin with other safety gear. The can was not on a seat, it was not in the back, and I checked the bins to see if the mechanic had done me the favor of putting it away. Finally I checked under the seats. To my disgust, I found the can under the front passenger seat. From here, it could have easily rolled backward to wind up under the back seat, re-creating the original problem. Which would have brought me back for service IF I ever intended to return to the dealership. So careless. I will now return to my local mechanic, who had tenderly cared for my previous car, a 1998 Camry. When I first inherited it from my parents with only 17,000 miles on it, I intended to take it only to the dealership. But every time I brought it in for routine scheduled service, they found hundreds of dollars of repairs to be necessary, for problems that showed no symptoms. The last straw was a diagnosis that front struts that were about to collapse. The repair would have cost thousands. I decided to take my chances and delay. 100,000 miles later, the original struts were still fine. Now, when the service rep tried to sell me a package of service visits for the next two years, I declined with the reason that I do not trust the service there. In addition, I now know that since this was my first visit to the dealership at its new location, I should have received a complimentary car wash with my Toyota Care service. This was not provided. More

Check up They made it easy and quick. The newly renovated center is a big improvement. The quality of the work was very good. Juan is terrific! They made it easy and quick. The newly renovated center is a big improvement. The quality of the work was very good. Juan is terrific! More

Excellent employees very nice They did a fantastic job figuring out my problem but there hands where tied because of Toyota letting them make good on a recall that screwed up my ca They did a fantastic job figuring out my problem but there hands where tied because of Toyota letting them make good on a recall that screwed up my car. I should have never had it done but I own 2 Toyota's and believe in them and thought they would never do this to me! More

It was awesome. Had never been there before. Staff was professional and courteous. Showed me where everything was and explained procedure and timing. My car was ready Had never been there before. Staff was professional and courteous. Showed me where everything was and explained procedure and timing. My car was ready exactly when they said it would be. Beautiful waiting area. Complimentary coffee and bagels. More

Hard front end alignment Always have a good experience at Huntington Toyota. I had brought my 4runner to 3 different tire places to get the alignment done before I brought it Always have a good experience at Huntington Toyota. I had brought my 4runner to 3 different tire places to get the alignment done before I brought it to Huntington who took the time to do it right. More

Excellent Service I had an excellent experience the other day. The waiting area is very comfortable. The bagels warm. And the service agent very professional and fri I had an excellent experience the other day. The waiting area is very comfortable. The bagels warm. And the service agent very professional and friendly! More