Empire Toyota of Huntington - Service Center

Much less time than anticipated. I was very pleased at the efficiency, speed and professionalism of my experience. Michele greeted me and had me written up within minutes. Oil change, I was very pleased at the efficiency, speed and professionalism of my experience. Michele greeted me and had me written up within minutes. Oil change, inspection, 10,000 mile check-up: it was just under an hour. Very happy about that. More

Safety recall fixed fast Michele and the team at Toyota of Huntington were awesome. Courteous and fast. Thank you for taking care of this for me and calling when car was ready Michele and the team at Toyota of Huntington were awesome. Courteous and fast. Thank you for taking care of this for me and calling when car was ready. More

Waiting for my car was no problem, but I missed the cookies. I'm so glad i came to the dealer instead of using my local garage. A couple of problems were discovered which may not have been picked up otherwise. I'm so glad i came to the dealer instead of using my local garage. A couple of problems were discovered which may not have been picked up otherwise. The repair result is that I have since had MUCH better mileage! (did you guys mess with my mpg stuff? Just kidding. Thanks again., More

Great experience fast service Had a Great experience Suzanne addressed all my needs and concerns she even offered me a complementary message. I used to go to Islip Toyota but I li Had a Great experience Suzanne addressed all my needs and concerns she even offered me a complementary message. I used to go to Islip Toyota but I like the customer service here very nice people and attentive will choose this location for my next service a+++. More

Usual greatness Great service. Fast friendly and efficient. Exactly what I need when I am trying to chase 3 kids around. Thanks again as usual you guys outperform. Great service. Fast friendly and efficient. Exactly what I need when I am trying to chase 3 kids around. Thanks again as usual you guys outperform. More

Very good job Excellent job doing job especially with Michael she help and explain everything what you need and she is very kind. I peferd every one work with her Excellent job doing job especially with Michael she help and explain everything what you need and she is very kind. I peferd every one work with her More

10K Prius Maintenance Arrived at 4:40 pm for 5 pm appointment was out within 1 hours. Staff was very attentive. Wish they had a Water / Soda machine. Not everyone wants Tea Arrived at 4:40 pm for 5 pm appointment was out within 1 hours. Staff was very attentive. Wish they had a Water / Soda machine. Not everyone wants Tea or Coffee. More

Service visit on Monday, 8 February I brought my 2015 Prius in to the service facility for Huntington Toyota with a flat tire. It was 4:30 in the afternoon, and I might have suspected th I brought my 2015 Prius in to the service facility for Huntington Toyota with a flat tire. It was 4:30 in the afternoon, and I might have suspected that I would be sent home at this late hour of the day. Instead Ms. Joanne DeMartino took immediate charge of the problem, also making sure that what appeared to be a door problem was also taken care of. I was particularly impressed by the way Ms. DeMartino made sure that she had all of the information for the extensive coverage I have on this car, and I was pleasantly surprised when I discovered that I wouldn't have to pay for the tire, which was not the case the first time I needed a new tire for this car. Ms. DeMartino has a lively and extremely pleasant personality that makes communicating with her not only easy but a pleasant experience. I also had the impression that she stayed past quitting time to make sure that my service needs were properly taken care of. I will definitely request that the next times (I also have a 2011 Prius) I come for service at Huntington Toyota Ms. DeMartino handle my case. More

Kelly is The BEST!! Kelly is GREAT!! I always go to her and she gets everything i need done to my car in the shortest time possible !! I will always go to her ! Kelly is GREAT!! I always go to her and she gets everything i need done to my car in the shortest time possible !! I will always go to her ! More

Horrendous Service I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have e I had my 2003 Toyota Avalon serviced at this dealership. The Toyota battery was dead and the cables needed to be replaced. Of course, I could have easily have gone to PepBoys or Sears for such a simple service need, but I decided to go to Toyota as I was considering a trade-in to upgrade to a later model. Since the battery cables were broken, I need a tow. We called the Toyota service department and were told we should use a local towing service as it had relationship with Toyota and were authorized to deliver vehicles to the service department. We were instructed NOT to pay towing service . I interpreted this to expect that Toyota would either provide this service free or extend their discount to us as a loyal customer. The towing service picked up the car but asked for payment ($125) – I told the operator that Toyota insisted we pay them and that they should bill Toyota. He confirmed this and off he went to deliver the car to the service department. I was charged $145 plus tax for the tow (less than 2 miles). The battery and cables were changed: 117.50 (battery), 40.99 (terminal assembly) – not the best pricing but a small matter. I was also charged 99.95 for labor. To replace a battery and cables. Really? While I was waiting to pick up my car that I was told would be ready when I arrived, I visited the trade-in office. I was offered $4,000. There was a sign that all services would be also reimbursed with a trade-in, but this was not offered. I was led to believe in other discussions with Toyota that a 5,000-5,500 trade-in value could be expected for my vehicle. The purchase was a 2013 Tacoma. The price offered -- 22,000. When I pressed, the salesman “discovered” the price was really $20,000, list price without negotiation. Really? I asked, and learned the car was in an accident – the salesman had no details…. But said “it’s certified, so it couldn’t have been so bad.” Really? The service manager sent me a follow-up email asking me about the service I received. I responded with the information above and never heard from him again! More