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Empire Toyota of Huntington - Service Center
Huntington Station, NY
2,205 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,205 Reviews of Empire Toyota of Huntington - Service Center
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October 31, 2014
I have been here many times and have always been satisfied I don't live near Huntington Toyota ,there is one closer to my home but I go to Huntington because of the great service. The wait is made easer becaus I don't live near Huntington Toyota ,there is one closer to my home but I go to Huntington because of the great service. The wait is made easer because of the pleasant waiting room and fast service. I will go back More
by william.carrollo
Employees Worked With
Service Department
October 23, 2014
Excellent service people. The main reason I bought another Camry was because of the excellent service. Have a 6 month old Toyota Camry and again found the service to be as it The main reason I bought another Camry was because of the excellent service. Have a 6 month old Toyota Camry and again found the service to be as it has been previously.. More
by Trudy McNeill
Employees Worked With
Vito Dispigna, Service Department
October 16, 2014
Great i had a Honda Civic Hybrid for 11 years. I loved the car but hated the service at the dealerships. North Shore Honda was horrible. I vowed never to i had a Honda Civic Hybrid for 11 years. I loved the car but hated the service at the dealerships. North Shore Honda was horrible. I vowed never to go back for anything. I decided to get a new car. I went to Huntington Honda. The sales lady could.'t have cared less about helping me. I went to Huntington Toyota. the salesman, Victor was excellent. Then it was time for servicing...I was a little apprehensive. I was so pleasantly surprised. everyone I came in contact with smiled, and was so helpful. Yesterday was my second time for service. The waiting area is comfortable..bagels, coffee, newspapers, free manicures...Wow! My car was service, and cleaned. You are doing a great job, Huntington Toyota......Thank you !!!! More
by Lindalou43
Employees Worked With
Service Department, Victor Arias
September 30, 2014
Service Had remote starter put in. Would take 4 hours and I planned on waiting. My rep offered to have their van take me home and bring me back when it wa Had remote starter put in. Would take 4 hours and I planned on waiting. My rep offered to have their van take me home and bring me back when it was done. I was so happy I could get done what I needed to in my home and not lose so much time just sitting around. Everyone is so nice and helpful as well. More
by Deujo
Employees Worked With
Service Department
September 23, 2014
Great service! Thanks to my service rep Jose, had a very pleasant service experience. Went for my annual inspection and was in and out very smoothly. In addition Jos Thanks to my service rep Jose, had a very pleasant service experience. Went for my annual inspection and was in and out very smoothly. In addition Jose had my car exterior washed and interior vacuumed when I picked up the car. It was ready ahead of schedule. Overall a terrific experience. Thanks Jose More
by mkins5050
Employees Worked With
Service Department
September 19, 2014
Free Bagels Don't Excuse Poor Customer Service I brought my 2013 4Runner in for routine service with an appointment and for the second time in a row waited for over two hours. Both times after abou I brought my 2013 4Runner in for routine service with an appointment and for the second time in a row waited for over two hours. Both times after about an 1hr 25 min's I was told my car would be done in about ten minutes and then had to wait another 45min's. Both times I was given different excuses, equipment problem, short staff and too busy. The service advisor didn't seem to care and stated that he had nothing else to say. I left my contact info and was given the service managers card (Stephen Garguilo) and was told he would call me shortly. After 24hr's with no call I called to speak with him and was told he was busy and would call me back shortly, again no call. I bought my 4Runner at this dealership and had a good experience which I was happy to review on this site. Unfortunately they seem to have enough good reviews that they don't seem care if they don't treat a customer respectfully. I am a lifelong Toyota owner and will continue to be one but this dealership has now lost a returning buyer and service customer because their customer service is the worst I have ever experienced. Note: These reviews do not post for two weeks after they are submitted so the dealership has a chance to try and rectify the complaint. There was no effort by Huntinton Toyota or their Service Dept. to contact me. I am adding this note as a follow up to confirm that they just don't care if a customer is not happy. Moving forward, I will make every effort to warn friends and associates about my experiences with this dealership in the hopes that they will do business somewhere else. More
by Kerryk
Employees Worked With
Service Department
September 18, 2014
Disappointment continues I was very disappointed after dealing with my advisor. I had dropped off my car for a NY State inspection, oil change and to listen for a "noise". I I was very disappointed after dealing with my advisor. I had dropped off my car for a NY State inspection, oil change and to listen for a "noise". I received a call from him yesterday morning explaining he would be changing the oil, doing the inspection, replacing a tire, changing cabin/air filters, a fuel injection service and a wheel alignment. He quoted me a price and I let him know that it would be too much for me. He assured me that he would let me know only what was needed and not to worry because he would be able to save me money here & there. The next call I got was to let me know that the car was ready and when I picked it up, not only was my bill not any less but it was even more than quoted. Most of this was labor charges, which is where you could actually save a customer some cost. On my invoice, it is written that the wheel alignment was at the "owner's request" which is untrue. What's even worse, I have taken my car here for service for a lot less than what was performed and have at least had my interior vacuumed out and not even this was done for me. I could not possibly ever bring my car back to Huntington Toyota for service again after this experience. After Toyota & the service manager email me to solicit my feedback on my experience, no one even responds. More
by sure3x
Employees Worked With
Service Department
September 11, 2014
Service Dept Excellent Took my Forerunner for its first checkup on 9/9/14. Great customer service experience! Shocked at how pleasant, courteous and informative Jose Miranda Took my Forerunner for its first checkup on 9/9/14. Great customer service experience! Shocked at how pleasant, courteous and informative Jose Miranda was. From the time I drove right up until the time I left, the entire experience was great. Newspaper, coffee, bagels, cookies, TV. The time passed quickly and I was able to answer my emails. Highly recommend this service dept. More
by fdltjoe
Employees Worked With
Jose Miranda, Service Department
August 03, 2014
Satisfaction We bought the car here and have only had it serviced here. Everyone from mechanics to management have been great. I cannot say enough about Kelly Henr We bought the car here and have only had it serviced here. Everyone from mechanics to management have been great. I cannot say enough about Kelly Henry. She has a fantastic attitude. I've never in my dealings with her left h=unhappy. She's a pleasure to deal with an asset to the company. More
by barite-12
Employees Worked With
The entire management sstaff of the service dept., Tommy MacFall
July 31, 2014
ONE OF THE BEST IN LONG ISLAND NEW YORK, TREMENDOUS SERVICE ''''''''''ABOUT THE SALES DEPARTMENT'''''''''' I bought a Toyota Camry 2009 few years ago. Process went smooth was out the same day. Excellent cus ''''''''''ABOUT THE SALES DEPARTMENT'''''''''' I bought a Toyota Camry 2009 few years ago. Process went smooth was out the same day. Excellent customer oriented services. Very friendly staff. I am very satisfied. If i ever wanted to buy a Toyota, Lexus this is definitely the place to go. Overall 10 out of 10 star experience. Thanks everybody at HUNTINGTON TOYOTA. ''''''''''ABOUT THE SERVICE DEPARTMENT'''''''''' Had a Recall for the power window switch had a little smoke coming out of it. Service department at Huntington Toyota took great care of it. They had to replace the whole switch. So they ordered it and it was gonna take a day to deliver. In the mean time they had a great concern for my vehicle so it wont catch fire due to any malfunction. They detached the whole door and i was able to to work next day. I came back couple of days later they had everything ready took them minutes to install everything back together. Meanwhile i had some free cookies and coffee in the waiting lounge area. Completely Satisfied with services and Great overall experience. Definitely Recommended """"MIR"""" More
by shahan dar
Employees Worked With
Stephen Garguilo, Charles Meuser, Service Department
