Empire Toyota of Huntington - Service Center

Excellent Experience Friendly, quick and courteous reception in service entrance and in service advisor's office. The service advisor Juan Vargas had my vehicle's histo Friendly, quick and courteous reception in service entrance and in service advisor's office. The service advisor Juan Vargas had my vehicle's history up and viewable in a flash. Excellent experience in every way. More

Excellent service and great people I bought a brand new car from them in 2012 and have been going to them for all service and maintenance ever since. I did a lot of research on dealers I bought a brand new car from them in 2012 and have been going to them for all service and maintenance ever since. I did a lot of research on dealers before buying and found Toyota of Huntington with great reviews and in these two and half years of ownership they have lived upto my expectations. I have worked with Kelly Henry and Stephen Garguilo since 2012 and it's been a pleasure to have great people like them to take care of your vehicle. They are very detail oriented and listen very carefully to all your concerns and try to address all your issues. Apart from regular maintenance I have been there for a couple of times for under warranty stuff and it was a breeze to work with Kelly and Stephen. Stephen is the Service Manager now and it's difficult to get hold of him for regular work but he is very accessible to address any concerns if need arises. He's very polite, friendly and has a keen sense of responsibility in providing the best possible service/experience during your visit. Kelly is very professional and knowledgable and will make sure that all concerns are addressed and all issues fixed to your satisfaction. My only complaint for them is they are too far from where I live. It's about 45 minutes drive without traffic. Although there is another toyota dealership only 2 miles from my place but I prefer taking a trip to Toyota of Huntington because I know it's well worth it. I absolutely love my car and I know I can trust them and I'm in good hands. The only advise I can give is they are one of the best people around and you will experience this when you visit them. I wish Kelly and Stephen all the very best and look forward to working with them in future. - Ravi More

Disappointed I have always rated this Toyota dealership all fives, I have been here many times. My last visit was very disappointing. I brought my carin front the I have always rated this Toyota dealership all fives, I have been here many times. My last visit was very disappointing. I brought my carin front the night before, for a 7 am appt. nothing extraordinary, just an oil change and 100k maintenance check. I also requested shuttle service to pick my car up the next day, as I needed the car by mid afternoon and would not have a way to pick it up. When no one had called by noon, we called to see the status. We were told the mechanic was busy and would have to call back. When no one called an hour later, we called again. He told us what needed to be done (brKes) and that the car would be done that afternoon. At 4:15, we still had no idea when it would be done, and called again. The mechanic said he was "just about to call" and we could come get the car. No mention of the shuttle service I had requested, I had to wait to get a tide, and was now in the middle of rush hour traffic the day before a holiday! No apology, no explanation other than they were "busy." More

Service of my Toyota Venza I've had 4 different Toyotas driven by various family members. The service is always excellent and I am quite pleased with the service. When there is I've had 4 different Toyotas driven by various family members. The service is always excellent and I am quite pleased with the service. When there is a problem, it is usually addressed VERY quickly. I am fortunate to have this place close to home. Last service, I asked them to look at my remotes. Usually they would look at them and replace batteries in my previous cars. This time for my Venza, they charged my over $45 dollars. Now granted there was probably a courtesy before and I may be wrong but next time, I should definitely ask. Also this was the 1st time my car was ever serviced on a weekend with an advisor I never used before. Overall I find the service great. More

Good service, but not worth the extra cost When my wife was quoted the price for the front and rear brakes I called Midas as well as a local mechanic I have known for years. Midas was MUCH che When my wife was quoted the price for the front and rear brakes I called Midas as well as a local mechanic I have known for years. Midas was MUCH cheaper, but he did not use Toyota parts and I have know way of knowing the quality. The local mechanic said if requested he orders Toyota parts. He did, and total cost with installation was HUNDREDS cheaper than Toyota. I didn't get free bagels or a massage, but for what I saved, being allowed to watch what the repair tech was doing to ensure it was done right, and creating a personal relationship with the repair tech, I am more than happy buying THEM bagels! More

My Land Cruiser Service Huntington Toyota has probably one of the best service setups I have seen in all the years dealing with service centers. I made an appointment online Huntington Toyota has probably one of the best service setups I have seen in all the years dealing with service centers. I made an appointment online for the next day with the time and service representative I requested. I was sent an email conformation along with a phone call to verify my appointment. I drove up to the service entrance and was taken immediately. This is the fourth time I had my car serviced here and every time I was more than satisfied. More