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Empire Toyota of Huntington - Service Center
Huntington Station, NY
2,227 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,227 Reviews of Empire Toyota of Huntington - Service Center
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August 03, 2014
Satisfaction We bought the car here and have only had it serviced here. Everyone from mechanics to management have been great. I cannot say enough about Kelly Henr We bought the car here and have only had it serviced here. Everyone from mechanics to management have been great. I cannot say enough about Kelly Henry. She has a fantastic attitude. I've never in my dealings with her left h=unhappy. She's a pleasure to deal with an asset to the company. More
by barite-12
Employees Worked With
The entire management sstaff of the service dept., Tommy MacFall
July 31, 2014
ONE OF THE BEST IN LONG ISLAND NEW YORK, TREMENDOUS SERVICE ''''''''''ABOUT THE SALES DEPARTMENT'''''''''' I bought a Toyota Camry 2009 few years ago. Process went smooth was out the same day. Excellent cus ''''''''''ABOUT THE SALES DEPARTMENT'''''''''' I bought a Toyota Camry 2009 few years ago. Process went smooth was out the same day. Excellent customer oriented services. Very friendly staff. I am very satisfied. If i ever wanted to buy a Toyota, Lexus this is definitely the place to go. Overall 10 out of 10 star experience. Thanks everybody at HUNTINGTON TOYOTA. ''''''''''ABOUT THE SERVICE DEPARTMENT'''''''''' Had a Recall for the power window switch had a little smoke coming out of it. Service department at Huntington Toyota took great care of it. They had to replace the whole switch. So they ordered it and it was gonna take a day to deliver. In the mean time they had a great concern for my vehicle so it wont catch fire due to any malfunction. They detached the whole door and i was able to to work next day. I came back couple of days later they had everything ready took them minutes to install everything back together. Meanwhile i had some free cookies and coffee in the waiting lounge area. Completely Satisfied with services and Great overall experience. Definitely Recommended """"MIR"""" More
by shahan dar
Employees Worked With
Stephen Garguilo, Charles Meuser, Service Department
July 31, 2014
Disappointed I have been bringing my car here for years and have generally been satisfied with the service. I brought my car in yesterday, and there were 3 proble I have been bringing my car here for years and have generally been satisfied with the service. I brought my car in yesterday, and there were 3 problems with the service. First issue was that I brought in a coupon for a free alignment and when I looked over the service for the car , I saw that the alignment had not been checked. Second, my radio/cd player needs to be replaced. I was told I would have to pay over $500.00 for a refurbished model and that I would be unable to obtain a new replacement. I went to an audio store and purchased a new Sony unit, that will cost $25.00 more than the price quoted me, including installation. Third, the papers said to contact the manager, Stephen Garguilo, with any problems with the service. I left 2 messages for him today, one in the morning and one in the afternoon, and was told the first time that he was not in yet, and the second time that he was in a meeting. By the end of the day, he still had not called me back. More
by elliep5
Employees Worked With
Service Department
July 25, 2014
Excellent Experience Friendly, quick and courteous reception in service entrance and in service advisor's office. The service advisor Juan Vargas had my vehicle's histo Friendly, quick and courteous reception in service entrance and in service advisor's office. The service advisor Juan Vargas had my vehicle's history up and viewable in a flash. Excellent experience in every way. More
by Ripley77
Employees Worked With
Greeted by Yeimy Pichardo and assisted by service advisor Juan Vargas
July 21, 2014
Excellent service and great people I bought a brand new car from them in 2012 and have been going to them for all service and maintenance ever since. I did a lot of research on dealers I bought a brand new car from them in 2012 and have been going to them for all service and maintenance ever since. I did a lot of research on dealers before buying and found Toyota of Huntington with great reviews and in these two and half years of ownership they have lived upto my expectations. I have worked with Kelly Henry and Stephen Garguilo since 2012 and it's been a pleasure to have great people like them to take care of your vehicle. They are very detail oriented and listen very carefully to all your concerns and try to address all your issues. Apart from regular maintenance I have been there for a couple of times for under warranty stuff and it was a breeze to work with Kelly and Stephen. Stephen is the Service Manager now and it's difficult to get hold of him for regular work but he is very accessible to address any concerns if need arises. He's very polite, friendly and has a keen sense of responsibility in providing the best possible service/experience during your visit. Kelly is very professional and knowledgable and will make sure that all concerns are addressed and all issues fixed to your satisfaction. My only complaint for them is they are too far from where I live. It's about 45 minutes drive without traffic. Although there is another toyota dealership only 2 miles from my place but I prefer taking a trip to Toyota of Huntington because I know it's well worth it. I absolutely love my car and I know I can trust them and I'm in good hands. The only advise I can give is they are one of the best people around and you will experience this when you visit them. I wish Kelly and Stephen all the very best and look forward to working with them in future. - Ravi More
by ravidalwadi
Employees Worked With
Kelly Henry, Stephen Garguilo, Service Department
July 05, 2014
Disappointed I have always rated this Toyota dealership all fives, I have been here many times. My last visit was very disappointing. I brought my carin front the I have always rated this Toyota dealership all fives, I have been here many times. My last visit was very disappointing. I brought my carin front the night before, for a 7 am appt. nothing extraordinary, just an oil change and 100k maintenance check. I also requested shuttle service to pick my car up the next day, as I needed the car by mid afternoon and would not have a way to pick it up. When no one had called by noon, we called to see the status. We were told the mechanic was busy and would have to call back. When no one called an hour later, we called again. He told us what needed to be done (brKes) and that the car would be done that afternoon. At 4:15, we still had no idea when it would be done, and called again. The mechanic said he was "just about to call" and we could come get the car. No mention of the shuttle service I had requested, I had to wait to get a tide, and was now in the middle of rush hour traffic the day before a holiday! No apology, no explanation other than they were "busy." More
by terri.greco.3
Employees Worked With
Service Department
June 18, 2014
Too Expensive!! I went for standard maintenance and a minor repair that I was told would be $57. Somehow I ended the bill came up to $523 with about $350 in labor fe I went for standard maintenance and a minor repair that I was told would be $57. Somehow I ended the bill came up to $523 with about $350 in labor fees alone. I've been coming to your service center for more than 3 years. It keeps getting pricier. I have a 6-year old Prius with less than 50,000. How is it that I have spent more than $2000 during this time. Granted the car broke down once in 2012 but even that fix - which was extensive - was less than what I paid yesterday. It is outrageous. On top of that your crew scratched my car! I will have to look elsewhere for maintenance that I can afford moving forward. More
by redshawl
Employees Worked With
Richard
June 12, 2014
Great Customer Service and Service I have been bringing my Toyota Highlander to Huntington Toyota for several years and I'm very satisfied with the work I get done. They are honest, p I have been bringing my Toyota Highlander to Huntington Toyota for several years and I'm very satisfied with the work I get done. They are honest, professional and very straight forward. I would recommend Huntington Toyoda to my friends. More
by Weprin321
Employees Worked With
Stephen Garguilo, Service Department
May 27, 2014
Service of my Toyota Venza I've had 4 different Toyotas driven by various family members. The service is always excellent and I am quite pleased with the service. When there is I've had 4 different Toyotas driven by various family members. The service is always excellent and I am quite pleased with the service. When there is a problem, it is usually addressed VERY quickly. I am fortunate to have this place close to home. Last service, I asked them to look at my remotes. Usually they would look at them and replace batteries in my previous cars. This time for my Venza, they charged my over $45 dollars. Now granted there was probably a courtesy before and I may be wrong but next time, I should definitely ask. Also this was the 1st time my car was ever serviced on a weekend with an advisor I never used before. Overall I find the service great. More
by hansen803
Employees Worked With
Hernan Arias, Service Department
May 20, 2014
Good service, but not worth the extra cost When my wife was quoted the price for the front and rear brakes I called Midas as well as a local mechanic I have known for years. Midas was MUCH che When my wife was quoted the price for the front and rear brakes I called Midas as well as a local mechanic I have known for years. Midas was MUCH cheaper, but he did not use Toyota parts and I have know way of knowing the quality. The local mechanic said if requested he orders Toyota parts. He did, and total cost with installation was HUNDREDS cheaper than Toyota. I didn't get free bagels or a massage, but for what I saved, being allowed to watch what the repair tech was doing to ensure it was done right, and creating a personal relationship with the repair tech, I am more than happy buying THEM bagels! More
by Bsymommy
Employees Worked With
Service Department
