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Empire Volvo Cars Smithtown
St. James, NY
257 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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257 Reviews of Empire Volvo Cars Smithtown
November 03, 2025
We bought our 2025 XC90 in May of this year. Our sales person,Dan Iohse, was terrific and answered our myriad of questions, timely and accurately. The process of purchasing the car was smooth a Our sales person,Dan Iohse, was terrific and answered our myriad of questions, timely and accurately. The process of purchasing the car was smooth and quick as we are second time owners of this same model Volvo that we truly enjoy. The pick up was easy and we received a comprehensive overview training on all the new aspects of this year’s model. At our first warrantee visit the car needed a replacement part. The dealership arranged for a loaner car at their expense as the part would take a couple of days to arrive. It turned out the part was delayed and we had the loaner for almost two weeks. When we picked the car up we chatted with a customer service person on the floor of the dealership who learned we had to wait almost two weeks for our brand new car to be returned to us. It turned out she was the General Manager, Kristin Hendrick, and she said she would arrange for some courtesy compensation. We didn’t expect more than a gift card to be applicable to future service if anything. To our great surprise after a few weeks we received a check equal to one month of our car loan!! What an incredible courtesy on the part of the Manager and Volvo. We truly appreciate the consideration and attention, from sales to service to management David and Niels. Southampton NY More
by Dag11968
Employees Worked With
Dan Iohse, sales and Peter, service, Kristin Hendrick
October 31, 2025
Lana helped us with our new XC60 Ultra. She was patient, explained the features and offered a test drive immediately. Lisa, Nick, Sahil and Danny made the experience exemplary! Highly rec She was patient, explained the features and offered a test drive immediately. Lisa, Nick, Sahil and Danny made the experience exemplary! Highly recommend this dealership! More
by ms.patti.s
Employees Worked With
Lana Vladi
September 29, 2025
Leasing my XC60 from Empire Volvo was a wonderful experience! My salesperson Lana and all employees we encountered were knowledgeable, personable, and accommodating. experience! My salesperson Lana and all employees we encountered were knowledgeable, personable, and accommodating. More
by JPagnotta
Employees Worked With
Keith Hogan, Lana Vladi
September 27, 2025
Awesome dealership ! Chris was awesome ! Never going to another dealership ! Volvo girl here ! Can’t thank them enough for getting me in my dream car 🚗 Chris was awesome ! Never going to another dealership ! Volvo girl here ! Can’t thank them enough for getting me in my dream car 🚗 More
by domestikgodess64
Employees Worked With
Chris
September 10, 2025
Great car dealer! Client friendly with full attention received from website inquiry through purchase and car ownership! Kudos n thank you to the ff staff: Manager Client friendly with full attention received from website inquiry through purchase and car ownership! Kudos n thank you to the ff staff: Manager Kristin H: Superb coordination! Sales:Daniel Lohse: Overall Patient Listener, Knowledgeable, Outstanding performance! Receptionist lady: Phone/On site assistance highly commended & Daniel car tech help commended More
by Loyal Volvo car owner… whole household only Volvo!
Employees Worked With
Daniel Lohse, 5 star the best! Overall outstanding performance! Highly commended! Thank you., Kristin Hendrick
September 08, 2025
Service department is very good. Nash of Empire Volvo is an excellent ambassador for this dealership. He puts the customer first and maintains direct contact until service is complet Nash of Empire Volvo is an excellent ambassador for this dealership. He puts the customer first and maintains direct contact until service is complete. Very satisfied customer here More
by Namcy
Employees Worked With
Lisa, Front desk
