Encinitas Ford - Service Center

They were awesome. Kept me in informed about was going on and were fast on getting the job done. Thanks Nick! Kept me in informed about was going on and were fast on getting the job done. Thanks Nick! More

Quality work on Ford cars and. Trucks at reasonable prices. Techs are friendly and a great asset to the company. Parts are competitively priced and available the same day, most of Trucks at reasonable prices. Techs are friendly and a great asset to the company. Parts are competitively priced and available the same day, most of the time. More

Top notch service department. Helpful and honest service managers. Get you in and out quickly. Helpful and honest service managers. Get you in and out quickly. More

I love the service you have to offer! I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you I have very limited time to take my vehicle in and get serviced, but when you pick it up and deliver it back to me it’s fantastic! Can’t thank you enough. More

My experience with Encinitas Ford was overall very frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my frustrating. My 2021 Ranger with 40K miles was having transmission issues, which presented as hard shifting from 2-3. I was then informed that my transmission needed to be "rebuilt" with no explanation what that entailed. After two weeks passing and two separate occasions where they "think they had it fixed", I got a phone call stating that it is ready but now shifting hard from 3-4. When I pushed back stating that I would like all issues to be completely resolved they said it was likely due to my "big off road tires and tune". My tires are average 33'' BFG All Terrain T/A's and both the tires and Ford Performance tune were installed by the Ford Performance team on the show room floor of North County Ford. With no resolution from Encinitas Ford, I had to take this issue up with Ford Customer Care, where they attempted to resolve this issue. They contacted the dealership, specifically Duke, where he said "the vehicle is fixed, no issues". That was odd being that just the day before they called to say it was still shifting rough. Ultimately I showed up to the dealership and got the run around by both Duke and Chris. Their stories were not aligned on the issue being resolved and said "if it's still having issues, bring it back in 150 miles." So, at the end of the day I brought my truck in due to rough shifting and I received it back exactly two weeks later with rough shifting. Not only this, but a sense that they were not expecting me to be inquisitive on the issues, which ultimately lead them to fumble around and appear dishonest when it came to answering my questions. I would highly recommend North County Ford or a larger dealership for anything more than basic maintenance. As a side note, I informed Duke I would be writing a review of my experience in an attempt to be clear that my expectations were not met. More

Worthless! If you have extra cars to leave for service, so that they can maybe get to it someday when they feel like it, this is your service place. But this If you have extra cars to leave for service, so that they can maybe get to it someday when they feel like it, this is your service place. But this is our only car, and I can't just leave it with Encinitas Ford forever. I've been hoping to get service on my 2014 Ford Focus EV, to fix a slow charging problem that arrived when they replaced the HV battery a few years ago. So April 23 I scheduled an appointment for the earliest available, May 21, 8:00 am. Had the car there before 8:00 and was told I was one of the first in line for today, but they had a backlog of 20 or 30 from yesterday, and another 45 scheduled for today. 4:05 pm comes around (they close at 5:00 pm), no call received. Forman Chris Reeves said that they didn't even have time to look at it. Now bear in mind, that I had already diagnosed the problem, presenting to them the Diagnostic Test Codes and related Technical Support Bullitin identifying the problem I am having with the car. Multiple videos on the internet show the problem being fixed with a programing update in less than 9 minutes. But Encinitas Ford didn't even have time to make a 2 minute status check. I asked Reeves if he could schedule a two-hour window some day, to just look at the problem, he relied that there is no way for Encinitas Ford service to do that. I just have to leave the car with them for however long they feel like. 'Go ahead, leave the car with us, maybe we will work on it some day, LOL' is what they told me essentially. My advice, go anywhere else. More

I could not be more disappointed in their service department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light sti department, from top to bottom. 10 days to complete work and 3 days to diagnose a check engine light. Horrible follow-through. Check engine light still comes on! $100 deductible turned into a $900 + $100 because of delays in service. Service team provided poor photos to Ford Warranty which meant that Ford had to manually inspect the vehicle. Took 4 extra days and only got approved when I showed up upset in the dealership. I bought the extended warranty and learned to never do that again and to never choose Encinitas Ford again. Had to call to get updates because they wouldn’t call. More

This has got to be the worst dealership experience I've ever had! Their service department makes it clear that they have NO clue what customer service is about. We have purchased 3 cars from them and I've ever had! Their service department makes it clear that they have NO clue what customer service is about. We have purchased 3 cars from them and have had serious issues with the most recent purchase and their service department could care less. They keep your car for days on end as if you don't need it, they charge diagnostic fees even if they find nothing wrong with your car and they are plain RUDE! I will NEVER go to this dealership again for any reason and I will complain to Ford Corp and to the BBB about them. I would not recommend them to anyone! Do not go to this dealership! More

Mr. Weiss is very knowledgeable when it comes to my truck. He knows the business and is up front with me when it came down to expensive repairs. He is friendly and a person I've come to consider a good truck. He knows the business and is up front with me when it came down to expensive repairs. He is friendly and a person I've come to consider a good friend. The other service managers were great also. When Duke was on vacation, the other two stepped and assisted me. More